Online or onsite, instructor-led live Soft Skills (also known as people skills, interpersonal skills, social skills and transferable skills) training courses demonstrate through discussion and exercises how to understand the dynamics of human relations in a business environment and how to apply Soft Skills techniques, habits and mindsets to improve relationships as well as business results, while creating a more fulfilling experience in work and life.
Soft Skills training is available as "online live training" or "onsite live training". Onsite live Soft Skills training can be carried out locally on customer premises in Opole or in NobleProg corporate training centers in Opole.
NobleProg -- Your Local Training Provider
Opole
NobleProg classroom, Władysława Reymonta 29, Opole, poland, 46-020
NobleProg classroom in Opole is located at Władysława Reymonta 29 Street.
This instructor-led, live training in Opole (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.
By the end of this training, participants will be able to:
Understand the principles of effective filing systems.
Learn techniques for managing and controlling both physical and electronic documents.
Develop skills in creating, maintaining, and archiving records.
Apply best practices for documentation management to improve organizational efficiency.
This instructor-led, live training in Opole (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.
By the end of this training, participants will be able to:
Understand fundamental ethical theories and principles.
Develop skills for ethical decision-making.
Recognize the significance of protocol in professional settings.
Learn to navigate ethical dilemmas and conflicts of interest.
Understand the role of ethics and protocol in different industries.
This instructor-led, live training in Opole (online or onsite) is aimed at beginner-level sales and marketing professionals who wish to leverage neuroscience in their sales practices, ultimately leading to better customer interactions and increased sales success.
By the end of this training, participants will be able to:
Understand the fundamental principles of neuroscience relevant to sales.
Learn how to apply neuroscience to improve sales techniques and customer interactions.
Develop skills to create compelling sales pitches based on neuropsychological insights.
Gain insights into customer behavior and decision-making processes.
Enhance emotional intelligence and rapport-building skills.
This instructor-led, live training in Opole (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership.By the end of this training, participants will be able to:
Understand what leadership is and how it differs from management.
Identify and develop key leadership competencies and styles.
Set meaningful goals and communicate them effectively.
Build trust and influence others through effective communication.
This instructor-led, live training in Opole (online or onsite) is aimed at beginner-level to intermediate-level professionals and managers who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.
By the end of this training, participants will be able to:
Identify biases and logical fallacies in reasoning.
Apply critical thinking techniques to real-world scenarios.
Improve decision-making processes through structured analysis.
Enhance problem-solving strategies for complex situations.
This instructor-led, live training in Opole (online or onsite) is aimed at trainers, consultants, leaders, and communicators in any field who wish to efficiently and effectively facilitate web conferences using different virtual platforms.
By the end of this training, participants will be able to:
Learn how to facilitate online meetings for remote participants effectively.
Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
Keep participants engaged by stimulating online conversations.
Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.
This instructor-led, live workshop in Opole (online or onsite) is aimed at business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.By the end of this training, participants will be able to:
Understand the science and principles behind mindfulness.
Develop self-awareness to enhance decision-making and leadership skills.
Improve concentration, productivity, and emotional intelligence.
Manage workplace stress, uncertainty, and high-pressure situations.
Foster a positive and collaborative work culture.
Apply mindfulness techniques to enhance creativity and problem-solving.
This instructor-led, live training in Opole (online or onsite) is aimed at beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.
By the end of this training, participants will be able to:
Learn the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
Foster a culture of continuous learning to adapt to the rapid changes in the technology sector.
Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.
This instructor-led, live training in Opole (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.
By the end of this training, participants will be able to:
Enhance customer interactions through anticipation, assertive communication, and market knowledge.
Strengthen teamwork, adaptability, and problem-solving skills.
Develop effective decision-making, disciplined execution, and delegation techniques.
Improve negotiation, innovation, and change management skills.
The training is aimed at IT industry employees, offering psychotherapy and personal development as key tools. Participants gain skills in coping with stress, managing emotions and achieving mental comfort. For introverts in the IT industry, suppressing emotions can have a destructive impact on health and block creativity. Psychotherapy helps to understand the mechanisms of action, unlocking potential and improving social relationships. The training focuses on self-awareness, mental health and increasing professional satisfaction.
This instructor-led, live training in Opole (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.
By the end of this training, participants will be able to:
Identify and overcome the main barriers and challenges to effective self time management.
Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
Monitor and track their time usage and identify and eliminate their time wasters and distractions.
Delegate and assign tasks appropriately and communicate clearly and assertively with others.
Manage their emotions and stress levels in times of uncertainty and pressure.
This instructor-led, live training in Opole (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.By the end of this training, participants will be able to:
Apply structured problem-solving and root cause analysis techniques.
Communicate insights effectively through impactful storytelling and visualization.
Lead change initiatives and influence stakeholders with confidence.
Manage data-related projects using a clear and practical framework.
This live training in Opole (online or on-site) is aimed at leaders who want to strengthen their leadership skills, improve team communication, and learn to effectively delegate tasks and manage difficult situations. By the end of this training, participants will be able to:
Recognize and develop your unique leadership style.
Communicate effectively, building authority and trust within the team.
Have difficult conversations and provide constructive feedback.
Effectively delegate tasks and evaluate team results.
Cope with stress and emotionally support team members.
Create coherent development plans for yourself and your team.
The aim of the program is to develop the skills of active management of relations with the internal client through conscious expression of consent ("YES") and refusal ("NO"), while building partnership relations based on understanding, assertiveness and effective communication. The program is based on the publications: Eric Berne "Games People Play", Martin Seligman "How to Deal with Learned Helplessness" and Kevin Dutton "The Wisdom of Psychopaths" , which provides participants with a fuller understanding of human psychology and the dynamics of behavior.
Building and managing a team are key elements of the effective functioning of any organization. Team management is a dynamic process that requires flexibility and the ability to adapt to various situations and needs of team members. It is also a continuous learning process in which it is important to listen to the team's opinions and adapt the strategy to changing conditions.
Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas requiring modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
Stimulation and attention to employee development are key to maintaining the team's commitment and effectiveness. Talk to employees regularly to understand their professional and personal goals. Together with your employees, set development goals and a plan to achieve them. Create a mentoring program in which experienced employees help younger colleagues develop. Regularly provide constructive feedback, recognize successes and help develop areas requiring improvement. Together with the employee, define short- and long-term goals, monitor progress and modify goals if necessary. Motivate employees by rewarding achievements and contributions to the development of the team and the company. Support the development of interpersonal skills such as time management, communication and leadership. Hold regular meetings to discuss employee progress, goals and any concerns they may have. Collect employee opinions about the work environment and development opportunities. Employee development is a long-term process. Supporting their development requires an individual approach, taking into account their goals, skills and motivations. Open communication and ongoing support are key to successfully managing the development process in the workplace.
Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building); short lectures about the techniques (knowledge) and new techniques to practice (skills and experience). After each session is completed, the participants will receive all the info related to the session.
There are short lectures concluding practical issues and explaining the basic psychological mechanisms realted with participants' work experience.
Anyone in the organization who wants to improve their competencies, (attitude, knowledge, skills) in the area of sales psychology
Salespeople and managers who want to improve their sales competencies
Sales or customer service employees who are involved in the process of b2b or b2c sales
Entrepreneurs who are in the business of selling services or products
EDUCATIONAL OBJECTIVE OF THE TRAINING:
The training prepares you to manage the sales process, with particular focusing on practical skills at all key stages of the process. Participants in the course will learn how they can influence the customer's buying process and their
sales process, at the different stages of both processes. The overarching result of the of the course will be an increase in sales skills. Participants will apply the knowledge acquired during the course and qualitative gains in key interpersonal skills, to
increase their effectiveness in sales.
Educational purpose of the training
You will learn modern sales models, tools and techniques to use in b2b and b2c sales processes.
You will plan an effective sales strategy, using the models you have learned, tools and techniques, and you will describe the sequence of key events in your sales process that has the greatest impact on the sales outcome.
You will raise to a higher level, the key interpersonal skills that will allow you to
You will increase your effectiveness in sales.
Benefits of attending the training
You will practice the models, tools and techniques you have learned, increasing your level of skills that have the greatest impact on your sales results.
The training will strengthen your knowledge
From the area of sales psychology
From the area of building an effective strategy and effective sales processes
From the area of managing yourself in all key sales processes, which have the greatest impact on your sales goals
The training will strengthen skills in the area of
Selecting sales models, tools and techniques appropriate to the situational context
Increasing your influence on the results achieved in sales
The ability to build values and sales arguments
The ability to select values and sales arguments that respond to the customer's needs and goals
The ability to design the sales process, to determine the activities and behaviors that have the greatest impact on the outcome, at the different stages of your sales process
The ability to select sales arguments that result in a business case and return on investment
The ability to diagnose customer needs
The ability to conduct a sales conversation, using the developed sales arguments to effectively influence the customer's buying process
The ability to manage customer objections
Training will strengthen competencies
Influencing, in the sales process, with the use of substantive arguments and business justification
Reading the context of the situation and selecting the right models, tools and techniques
Managing your actions in the main sales processes
The participants after the training
Distinguishes and understands the specific conditions of customer behavior and actions, at the
individual stages of the sales process, which allows him to effectively select adequate actions, thereby increasing his/her effectiveness in action, at the various stages of the sales process.
Leads to the finalization of the sales conversation, which guarantees the satisfaction of the the needs of both parties to the transaction.
Adopts a win-win attitude during the sale to satisfy the goals and needs of of both parties to the transaction, which influence the building of a long-term relationship with the customer
Actively listens to and understands from what the positions expressed by the customer and the customer's needs and effectively collaborates with the customer to develop an agreement win-win in the sales process
Selects adequate sales arguments to meet the needs, problems, goals business and personal interests of the customer, from which the greatest return on investment is derived for the customer
Recognizes and counteracts customer pressure and manipulation.
Effectively manages customer objections.
Increases his/her effectiveness in acting at key stages of the sales process.
Manages his actions effectively, in the main sales processes, thereby increasing its sales effectiveness.
This course is designed to enhance your ability to think strategically, equipping you with the skills to approach complex situations, avoid biases, and make well-informed decisions swiftly and accurately. Through a structured exploration of various thinking styles and the common pitfalls in strategic thinking, you will develop a comprehensive understanding of how to apply strategic thinking in your professional activities.
Delegating tasks and motivating employees are key skills for effective team management. It involves understanding employees' competences, clearly defining expectations while at the same time trusting and delegating responsibility. Regularly check progress and offer constructive feedback to motivate employees: Recognize achievements: Publicly and privately recognizing employee successes strengthens motivation to continue working. Involving employees in decision-making processes gives them a sense of an important role in the company. An organizational culture that promotes respect, support and work-life balance motivates employees to perform better. Act in line with the values and expectations you set for your employees to inspire them to take action. Effective delegation of tasks and motivating employees requires flexibility, empathy and constant adaptation to the team's needs. Employee support, understanding their motivation and skill development are key elements of success in this area.
This instructor-led, live training in Opole (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.
By the end of this training, participants will be able to:
Measure individual EQ to understand how to interact better with their colleagues.
Understand other people's emotions and behavioral styles to improve relationships with teammates.
Use emotional intelligence to form a positive and productive work environment.
Use emotional intelligence to handle change and conflict at work.
This instructor-led, live training in Opole (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.
By the end of this training, participants will be able to:
Understand the two types of stress: distress and eustress.
Articulate your personal indicators and relievers of stress.
Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
Shift negative emotions and boost positive ones using proven techniques.
Deal with stress-causing. disempowering beliefs around work, life, and relationships.
The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance problem
Workshop Objectives:
You will learn to recognize the variety of communication styles and adapt to individual needs. customer needs.
You will learn to analyze and eliminate typical errors in direct communication and telephone.
You will learn the tools to cope with difficult situations and manage emotions - both our own and those of others.
You will develop the skills to influence your environment to prevent negative reactions.
What You Will Gain After the Workshop:
Ability to recognize and adapt to different communication styles.
Practical use of the four-level communication model to avoid misunderstandings.
Effective techniques for dealing with difficult clients, tailored to specific needs situation.
Proven methods of managing emotions in difficult situations.
The "Team communication and sales negotiations" project aims to improve communication and integration within the team, leading to increased work efficiency. Using the Kirkpatrick model, the trainer plans lasting changes in participants' behavior, which should contribute to achieving business goals. Research using the D3 tool will allow for a better understanding of team dynamics. The assessment of the project's effectiveness will be based on reports after 3 and 6 months, with recommendations for further actions, with the Client's involvement in monitoring and summarizing the project.
Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.
This instructor-led, live training in Opole (online or onsite) is aimed at engineering leaders and engineers who wish to analyze, manage, and develop their leadership skills.
By the end of this training, participants will be able to leverage strengths, apply values, manage stress, solve problems, and build a development plan to be an effective engineering leader.
This instructor-led, live training in Opole (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.
By the end of this training, participants will be able to:
Explore remote leadership, structures, and components to successfully adapt a remote work setup.
Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
Use existing tools and technologies to improve virtual communication and collaboration.
Implement goal setting and project management methods to measure the performance of a remote team.
The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees. Thanks to participation in the training, Managers: - they will appreciate the importance of assessing employees, - they will learn to use the grading system to build motivation and commitment, - will be perceived as fair assessors, - learn to have difficult conversations with employees, - learn what standards of behavior they should present during evaluation interviews, - they will learn about their strengths and weaknesses in communication and receive tools for improvement, - they will increase their sense of self-confidence in contacts with subordinates and in difficult situations.
"Poskromić „Psychopatę” - iInteligencja emocjonalna w budowaniu świadomości Lidera" is a training addressed to managers and team leaders, aimed at developing Emotional Intelligence (IE/EQ). Participants gain the skills to recognize and effectively manage emotions, build positive relationships, and effectively deal with difficult situations. The course also includes work on your own emotional model based on Goleman's approach.
"Scrum Master I training and what next?" focuses on developing Scrum Master's skills beyond the traditional concept of "master". The course focuses on supporting the Product Owner, removing obstacles in the delivery and maintenance process, as well as strengthening soft skills. Areas such as self-organization, communication, teamwork effectiveness, motivation, fossilization practices, conflict management and coaching in Scrum are prioritized, helping the Scrum Master understand and utilize the full scope of his role.
Overview
This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.
The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.
Learning Objectives
After attending this course, delegates will be able to:
Describe the main problems that are faced by an organisation;
Explain the various approaches to organisational development planning;
Analyse the current business environment and influences affecting the organisation;
Analyse resources within and external to the organisation;
Explain the various approaches to managing strategy and it place in the business plan;
Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
Apply a deeper understanding of strategic development plans;
Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
Define approaches to managing the identified risks;
Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
Design policies, systems and processes to successfully implement the emergent strategic plans;
Cover the key steps in change management
Who Should Attend
Product/Service Managers
Newly appointed as well as established Managers and Team Leaders
Heads of Operations
Senior Bank Managers
Human Resource Managers
Operations Managers
Marketing Managers
Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
Effective customer service is a key element for every company. Active listening and empathy allow you to understand customer needs and better respond to their expectations. Conduct regular customer research or surveys to understand their opinions and needs. Communicate clearly and avoid using overly complicated technical language. Respond to customer inquiries quickly and effectively. Be flexible and try to find solutions that meet the customer's needs. Treat complaints as opportunities for improvement and handle them with care and understanding. Try to personalize the customer's experience by showing interest in their individual needs. Maintain constant contact with your customers by offering them special offers, discounts or loyalty programs. Train employees in customer service, communication and problem solving. Use technology to facilitate customer contact, for example through online chat, support systems or self-service platforms. Regularly assess customer satisfaction, collect opinions and use feedback to improve service. Create a company culture that promotes customer service as a priority. Effective customer service is not a one-time action, but a process that requires commitment, continuous improvement and readiness to respond to changing customer needs. It is also an opportunity to build customer loyalty and increase the positive image of the company.
The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude)
The 'Stress Management and Coping with Difficult Situations' training focuses on developing the ability to cope with stress in professional and private life. Participants will gain practical knowledge in recognizing the symptoms of stress, mastering relaxation techniques, and understanding the benefits of stressful situations. The course focuses on interactive exercises, mini-lectures and practical tools, enabling participants to effectively manage stress.
This instructor-led, live training in Opole (online or onsite) is aimed at beginner-level professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.
By the end of this training, participants will be able to:
Identify personal and workplace stressors.
Distinguish between productive and negative stress.
Apply practical techniques to reduce and manage stress.
The User Stories creation workshop is a process in which Agile teams work on defining the functionality of the product from the user's perspective. Creating User Stories is created by a team consisting of various stakeholders (e.g. programmers, designers, business analysts) who focus on the user's needs and goals. User Stories are formulated according to the pattern "As [user type], I want [functionality] to [value, purpose]". User Stories should be understandable, specifically describe functionality, independent of others and provide value to the user. This process of creating User Stories requires team involvement and teamwork skills to generate clear, understandable and valuable descriptions of the product's functionality from the user's perspective.
"Aby VUCA nie stała się BUKĄ - świat VUCA pod kontrolą" is a course focusing on modern management in VUCA conditions (Volatility, Uncertainty, Complexity, Ambiguity). Participants acquire skills in change management, systems thinking, building employee motivation, and organizational transformation. The course also covers topics such as Theory of Constraints (TOC) and developing employee competencies.
The "Work – life balance" course helps participants regain control over their lives by introducing tools to improve efficiency and reduce stress. Topics include energy management, the difference between purpose and vision, daily planning, healthy habits, stress reduction strategies, and Jacobson's relaxation, meditation and progressive training techniques. Participants gain skills in planning their day, managing priorities and balancing work and private life.
the course discusses how to regain control over your life and feel your own agency, introduce specific tools to improve your own effectiveness, overcome stress and regain freedom in thinking and acting, the proposed workshop model gives you the answer and the opportunity to create your own
This instructor-led, live training in Opole (online or onsite) is aimed at females who wish to learn about the roles and expectation of women in leadership. Through a variety of exercises and discussions, participants will strengthen their confidence and develop essential management and business skills as a leader on their path to becoming role models in their organizations.
By the end of this training, participants will be able to:
Understand the role of female leaders in organizations.
Develop a leadership mindset.
Demonstrate leadership in team management and decision making.
This 1-1 live training (online) in Opole is aimed at everyone who wish to get more structure and productivity in their job.
By the end of this training, participants will be able to:
Program Overview
As the target group is middle and senior management, they are certain to have experience in negotiation. Our aim is to develop more complex approaches that will allow us to become more effective negotiators. This course will build on the knowledge that participants already have to develop them further as stronger and more experienced negotiators.
The win-win approach focuses on finding ways to help both sides feel successful, rather than just focusing on getting what we want. This methodology helps to form long-term relationships and partnerships – with clients, suppliers and within our own organization - and creates a positive basis for future negotiations. There is no point crushing the other party in a negotiation only to find that you need to work with this organization again. The result of such a scenario is that future business will be difficult to secure.
We want to enable senior management to use their own strengths and personal experiences, further develop their natural skills, and to use a framework that really works. You will learn to approach every negotiation with a plan and the knowledge and confidence that you will be able to achieve your goals. The course is very interactive and engaging and you will learn negotiation from some of the best business schools in the world.
Learning Outcomes:
Following the training course, participants will be able to:
Conduct a factual negotiation and achieve a positive outcome.
Contribute to planning negotiations, for example to leave room for compromise with the other party to achieve a favourable outcome.
Set negotiating goals and BATNA.
Understand emotional intelligence and non-verbal communication and its importance.
Know when to negotiate and when to walk away.
Learn techniques to become more persuasive.
Seek to find common ground with your negotiation partner.
Use empathy to see their point and how to resolve problems.
Learn behaviors styles to help you gain an advantage.
Know the difference between interests and issues.
Be aware of dirty tricks and combat manipulative techniques.
Minimize and resolve conflict.
How to negotiate effectively with different personality styles and types.
Learn the four steps in the negotiation process.
Discover various bargaining techniques and strategies to create options for win win gain and move negotiations from bargaining to closing.
Upon completion, participants will know how to negotiate effectively and solidify business relationships going forward.
Format of the Course
The course methodology involves structured discussion, brainstorming, analysis, problem-solving, role-plays and simulations, presentations and case studies.
We often think we need to learn a new process, tip or trick in order to impress someone, get promoted or produce excellence. However, usually we need to change our beliefs. Our beliefs are chronic thoughts that we think often that then subconsciously restrict and control how we act.
This short course shows how to hack your behaviours by jumping to the belief part of the cycle not the behaviour part - that will naturally follow.
We mistakenly believe - we act a certain way (do), which gives us these great results (get) and then we gain the ability to 'be' this new person (be.) However, the reality is we need to become the person fist - adopt the standards and worldview/beliefs of that person and then our behaviours (actions) will naturally fall in line and the improved results will follow.
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Testimonials (25)
The way the information was presented.
TAIATU CRISTI IONUT
Course - Customer Care Academy
Trainer knowledge, preparation and way of keeping us focus on the training all the time.
Mihaela
Course - Burnout
Very interactive session
Ewelina - GE HealthCare
Course - How to Learn New Behaviours to Improve Your Results
Energetic training, sensitive listening...
Jakub - Noel
Course - Skuteczna Obsługa Klienta
Machine Translated
Consolidated feedback:
The 2nd day was first thought as too long and then appreciated by the audience who could put in practice what was learned.
Audience appreciated the fact that they could pick a theme to better presenting on, that was their core work
Take away cheat sheets and clear framework to structure presentations were really good
Working in different pairs throughout both days was welcome.
Very engaging trainer on both days
Special thanks from one audience member: "I really enjoyed it and especially the interactive sessions where we get instant feedback and can practice around it, I find that very educational. Please also share my appreciation to Liz, I think she’s a great trainer and I like her humane approach throughout the workshop"
NIcolas Arrive - Recharge.com Enterprise B.V.
Course - Delivering a PowerPoint Presentation that Sells
Contact with participants and the way of conducting the training - was NOT monotonous
Michal - Pro4IT
Course - Consultative sales in b2b or b2c
Machine Translated
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
Flexibility of the trainer, development of topics discussed by training participants
Marta - LKQ Polska Sp. z o. o.
Course - Public Speaking 101
Machine Translated
As it was a 1:1, the personalization of the content.
Patricia - Embraer
Course - Influencing and Avoiding Conflict
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
Carole - Axway
Course - Communicating and Influencing For Team Members
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
Jelizaveta (Liza) - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Well run, properly planned
Kamil - AXA XL
Course - Business Communication Skills
Machine Translated
High level of knowledge of the instructor.
Przemek - Sreamsoft Krakow sp. z o.o.
Course - Komunikacja w zespole projektowym
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Showing how to use negotiation techniques not only in business, but also in everyday life. Rich training content and professional approach of the trainer who was able to arouse curiosity.
Eryk - LKQ Polska Sp. z o. o.
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Providing content on demand, allowing sufficient time for discussion and exchanging ideas. Making connections to related topics, thereby building an understanding of how certain aspects are interrelated.
Beata - LKQ Polska Sp. z o. o.
Course - Róznice pokoleniowe w zarządzaniu. Pracownicy pokoleń XYZ. Jak z nimi funkcjonować
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examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej
Adam was very knowledgeable and had a great layout.
Corey Reis - Lockheed Martin
Course - Advanced Slide Design in PowerPoint
Wise exercise execution by each of us and conducting an open discussion to analyze the pros and cons
PATRYK KUJACZYNSKI - e-MSI Sp. z o.o.
Course - Communication and Teamwork
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Clearly explained theory combined with trainer enthusiastically recounting his past experience, making the concepts much more relatable / memorable.
Friendly and passionate trainer.
Jacob Tan - Singapore Management University
Course - Leadership Development for Engineers
good balance between theories and practices
Akos Hegyi - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence
Form of Conduct and Subject Matter Preparation of the Trainer
Mariusz Tokarski - Allegro.pl sp. z o.o.
Course - Jak biznes może znaleźć wspólny język z działem IT - efektywna komunikacja i współpraca projektowa
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Engaging participants, managing time effectively, ensuring message clarity, and maintaining a positive facilitator attitude
Joanna Glowacka - Allegro.pl
Course - Effective interpersonal communication with elements of assertiveness
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Content Knowledge of Eva and Her Presentation Style
Marta Jakubowicz - Schaeffler Global Services Europe
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