Course Outline
Day 1: Introduction and Foundations of Active Attitude
1. Introduction to Active Attitude
- The importance of an active attitude in working with internal clients.
- Definition of internal client and the role of internal relationships.
- Proactive vs. reactive attitude – how does it affect collaboration?
- Elements from "Games People Play" (Eric Berne): Analysis of typical psychological games that can occur in internal client relationships. How to recognize and effectively handle these games in the workplace.
2. Conscious "YES" and "NO" in Internal Client Relationships
- Duration: 3 hours
- Conscious "YES": When and how to express agreement in a genuine and conscious manner.
- Conscious "NO": When and how to refuse while maintaining respect and professionalism.
- The art of assertiveness – tools for expressing your stance.
- Elements from "Learned Helplessness: A Theory for the Age of Personal Control" (Martin Seligman): How to recognize symptoms of learned helplessness and overcome them? Developing a sense of agency and enhancing confidence in decision-making.
3. The Art of Asking Appropriate Questions
- The significance of open and closed questions in communication.
- How to ask questions that deepen understanding of situations and support collaboration?
- Practical Exercises: Formulating questions for professional scenarios, refining active listening skills.
Day 2: Project Work and Emotional Management
4. Project Work - Managing Collaboration
- The role of communication in project work.
- Conscious Decisions in Projects: How to effectively make decisions regarding task acceptance or rejection.
- Collaboration between teams – key principles of effective project collaboration.
- Group Exercise: Simulation of task distribution in a project using conscious "YES" and "NO".
5. Managing Emotions and Pressure in Internal Relationships
- Recognizing emotions associated with agreement and refusal.
- Techniques for handling pressure in internal relationships.
- 
        Elements from "The Wisdom of Psychopaths" (Kevin Dutton): Learning to make bold decisions even under pressure. Exercises focused on controlling emotions and staying assertive, inspired by techniques from the book.
        - Determination and Focus: How psychopaths can emotionally detach from events to achieve their goals.
- Emotional "Switching": Training the skill of quickly switching between emotions and cold thinking.
- Cold Calculation Technique: How to make decisions with a clear head, assess risk, and act effectively.
 
Day 3: Case Study Work and Summary
6. Case Study Work
- Analysis of selected cases from participants' work – challenges in internal client relationships.
- Group Exercises: Teamwork on solving case studies where participants must use conscious "YES" and "NO" and ask appropriate questions to find optimal solutions.
- Presentation of group work results and discussion of best practices.
- Elements from "Games People Play" (Eric Berne): Identifying psychological games in analyzed cases and proposing effective countermeasures.
- Elements from "The Wisdom of Psychopaths" (Kevin Dutton): Analyzing situations requiring cold calculation, maintaining emotional distance, and determination in achieving goals.
7. Summary and Planning for Further Development
- Duration: 3 hours
- Workshop conclusions: What did participants take away for themselves?
- Planning further actions – what can I do to develop an active attitude?
- Discussion of individual challenges and ways to overcome them.
Requirements
Methods of Work:
- Interactive lectures and presentations.
- Group discussions.
- Situational simulations and practical exercises.
- Reflection and analysis of participants' daily work cases.
- Case study work, joint development of solutions.
Developmental Outcomes
- Increased effectiveness in building relationships with internal clients.
- Development of skills for conscious expression of agreement and refusal at work.
- Skill in asking appropriate questions when communicating with clients.
- Increased effectiveness in project work and teams.
- Better handling of difficult situations and conflicts within the team.
- Understanding the mechanisms of psychological games and their impact on relationships.
- Developing skills to handle learned helplessness and enhancing a sense of agency.
- Effective use of methods inspired by "The Wisdom of Psychopaths" in managing emotions, making decisions, and maintaining composure under pressure.
Testimonials (5)
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
Very interactive session
Ewelina - GE HealthCare
Course - How to Learn New Behaviours to Improve Your Results
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
