Course Outline
Day 1: Introduction and Fundamentals of an Active Attitude
1. Introduction to Active Attitude
- The importance of an active attitude in working with internal clients.
- Defining the internal client and the role of internal relationships.
- Proactive vs. reactive attitude – how it impacts collaboration.
- Elements from "What do you play the games for?" (Eric Berne): Analysis of typical psychological games that may occur in relationships with internal clients. How to recognize psychological games and deal with them effectively in the workplace.
2. Conscious "YES" and "NO" in Internal Client Relationships
- Duration: 3 hours
- Conscious "YES": When and how to express agreement so that it is authentic and mindful.
- Conscious "NO": When and how to refuse while maintaining respect and professionalism.
- The art of assertiveness - tools for expressing your position.
- Elements from "Learnt helplessness" (Martin Seligman): How to recognize symptoms of learned helplessness and how to overcome them? Developing a sense of agency and strengthening belief in one's own capabilities in decision-making.
3. The Art of Asking the Right Questions
- The significance of open and closed questions in communication.
- How to ask questions that deepen understanding of the situation and support collaboration?
- Practical Exercises: Formulating questions for participants' professional situations, refining active listening skills.
Day 2: Project Work and Emotional Management
4. Project Work - Managing Collaboration
- The role of communication in project work.
- Conscious decisions in projects: How to effectively make decisions regarding accepting or rejecting tasks.
- Cross-team collaboration - key principles of effective project cooperation.
- Group Exercise: Simulation of task distribution in a project using conscious "YES" and "NO".
5. Emotion and Pressure Management in Internal Relationships
- Recognizing emotions associated with agreement and refusal.
- Techniques for coping with pressure in internal relationships.
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Elements from "The Wisdom of Psychopaths" (Kevin Dutton): Learning to make bold decisions even under pressure. Exercises focused on controlling emotions and remaining firm, inspired by techniques from the book.
- Determination and goal focus: How psychopaths can emotionally detach from events to achieve a goal.
- Emotional "switching": Training the ability to quickly switch between emotions and cool-headed thinking.
- The "cold calculation" technique: How to make decisions with a cool head, assess risk, and act effectively.
Day 3: Case Study Work and Wrap-up
6. Case Study Work
- Analysis of selected cases from participants' work - challenges in relationships with internal clients.
- Group Exercises: Working in teams to solve case studies where participants must use conscious "YES" and "NO" and ask the right questions to find optimal solutions.
- Presentation of group work results and discussion of best practices.
- Elements from "What do you play the games for?" (Eric Berne): Recognition of psychological games in analyzed cases and proposals on how to effectively counter them.
- Elements from "The Wisdom of Psychopaths" (Kevin Dutton): Analysis of situations requiring cold calculation, maintaining emotional distance, and determination in pursuing a goal.
7. Summary and Further Development Planning
- Duration: 3 hours
- Key takeaways from the workshop: What did participants learn for themselves?
- Planning future actions - what can be done to develop an active attitude?
- Discussion of participants' individual challenges and ways to overcome them.
Requirements
Workshop Methods:
- Interactive lectures and presentations.
- Group discussions.
- Situational simulations and practical exercises.
- Reflection and case analysis from participants' daily work.
- Case study work, jointly developing solutions.
Development Outcomes
- Increased effectiveness in building relationships with internal clients.
- Development of skills for consciously expressing agreement and refusal at work.
- Ability to ask the right questions when communicating with clients.
- Increased efficiency in project work and team environments.
- Better handling of difficult situations and conflicts within teams.
- Understanding the mechanisms of psychological games and their impact on relationships.
- Developing skills to cope with learned helplessness and strengthening a sense of agency.
- Effective use of methods inspired by "The Wisdom of Psychopaths" in emotion management, decision-making, and maintaining composure under pressure.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
