Course Outline
Day 1: Introduction and Foundations of Active Stance
1. Introduction to Active Stance
- The importance of an active stance in working with internal clients.
- Definition of the internal client and the role of internal relationships.
- Proactive vs. reactive attitude - how does it affect cooperation?
- Elements from "Games People Play" (Eric Berne): Analysis of typical psychological games that can occur in relationships with internal clients. How to recognize and effectively deal with these games in the work environment.
2. Conscious "YES" and "NO" in Relationships with Internal Clients
- Duration: 3 hours
- Conscious "YES": When and how to express agreement so that it is authentic and conscious.
- Conscious "NO": When and how to refuse while maintaining respect and professionalism.
- The art of assertiveness - tools for expressing one's position.
- Elements from "Learned Helplessness" (Martin Seligman): How to recognize symptoms of learned helplessness and how to overcome them? Developing a sense of agency and reinforcing belief in one's own capabilities in decision-making.
3. The Art of Asking the Right Questions
- The importance of open and closed questions in communication.
- How to ask questions that deepen understanding of situations and support cooperation?
- Practical Exercises: Formulating questions for professional scenarios, refining active listening skills.
Day 2: Project Work and Emotional Management
4. Project Work - Managing Cooperation
- The role of communication in project work.
- Conscious Decisions in Projects: How to effectively make decisions regarding the acceptance or rejection of tasks.
- Team cooperation - key principles of effective project collaboration.
- Group Exercise: Simulation of task division in a project using conscious "YES" and "NO".
5. Managing Emotions and Pressure in Internal Relationships
- Recognizing emotions associated with agreement and refusal.
- Techniques for managing pressure in internal relationships.
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Elements from "The Wisdom of Psychopaths" (Kevin Dutton): Learning to make bold decisions even under pressure. Exercises focused on controlling emotions and remaining firm, inspired by techniques from the book.
- Determination and Focus on the Goal: How psychopaths can emotionally detach from events to achieve their goals.
- Emotional "Switching": Training skills for quickly switching between emotions and cold thinking.
- Cold Calculation Technique: How to make decisions with a clear head, assess risk, and act effectively.
Day 3: Case Study Work and Summary
6. Working on Case Studies
- Analysis of selected cases from participants' work - challenges in relationships with internal clients.
- Group Exercises: Teamwork on solving case studies where participants must use conscious "YES" and "NO" as well as ask the right questions to find optimal solutions.
- Presentation of group work results and discussion of best practices.
- Elements from "Games People Play" (Eric Berne): Recognition of psychological games in analyzed cases and proposals for effectively countering them.
- Elements from "The Wisdom of Psychopaths" (Kevin Dutton): Analysis of situations requiring cold calculation, emotional detachment, and determination to achieve goals.
7. Summary and Planning for Further Development
- Duration: 3 hours
- Conclusions from the workshop: What did participants take away for themselves?
- Planning further actions - what can I do to develop an active stance?
- Discussion of individual challenges and ways to overcome them.
Requirements
Work Methods:
- Interactive lectures and presentations.
- Group discussions.
- Situational simulations and practical exercises.
- Reflection and analysis of cases from participants' daily work.
- Work on case studies, joint development of solutions.
Developmental Outcomes
- Increased effectiveness in building relationships with internal clients.
- Development of skills for conscious expression of agreement and refusal at work.
- Skill in asking appropriate questions in communication with the client.
- Increased effectiveness in project work and teams.
- Better handling of difficult situations and conflicts within the team.
- Understanding the mechanisms of psychological games and their impact on relationships.
- Developing skills to cope with learned helplessness and strengthening a sense of agency.
- Effective use of methods inspired by "The Wisdom of Psychopaths" in managing emotions, making decisions, and maintaining composure under pressure.
Testimonials (5)
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
Very interactive session
Ewelina - GE HealthCare
Course - How to Learn New Behaviours to Improve Your Results
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
Openness, a sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!