Course Outline
Day 1: Introduction and Foundations of Active Attitude
1. Introduction to Active Attitude
- Significance of active attitude in working with internal clients.
- Definition of the internal client and the role of internal relationships.
- Proactive vs. reactive attitude – how it affects collaboration?
- Elements from "Games People Play" (Eric Berne): Analysis of typical psychological games that can occur in relationships with internal clients. How to recognize these games and effectively deal with them in the workplace.
2. Conscious “YES” and “NO” in Relationships with Internal Clients
- Duration: 3 hours
- Conscious “YES”: When and how to express agreement, so that it is authentic and conscious.
- Conscious “NO”: When and how to refuse, while maintaining respect and professionalism.
- The art of assertiveness – tools for expressing your position.
- Elements from "Learned Helplessness" (Martin Seligman): How to recognize symptoms of learned helplessness and overcome them? Developing a sense of agency and reinforcing belief in one's own abilities in decision-making.
3. The Art of Asking the Right Questions
- The importance of open and closed questions in communication.
- How to ask questions that deepen understanding of the situation and support collaboration?
- Practical Exercises: Formulating questions for participants' professional situations, refining active listening skills.
Day 3: Case Study Work and Summary
6. Working on Case Studies
- Analysis of selected cases from participants' work – challenges in relationships with internal clients.
- Group Exercises: Teamwork to solve case studies where participants must use conscious “YES” and “NO” and ask the right questions to find optimal solutions.
- Presentation of group work results and discussion of best practices.
- Elements from "Games People Play" (Eric Berne): Recognizing psychological games in analyzed cases and proposing effective ways to counteract them.
- Elements from "The Wisdom of Psychopaths" (Kevin Dutton): Analyzing situations requiring cold calculation, maintaining emotional distance, and determination to achieve goals.
7. Summary and Planning for Further Development
- Duration: 3 hours
- Workshop conclusions: What did participants take away?
- Planning further actions – what can I do to develop an active attitude?
- Discussion of individual challenges and ways to overcome them.
Requirements
Methods of Work:
- Interactive lectures and presentations.
- Group discussions.
- Situational simulations and practical exercises.
- Reflection and analysis of cases from the participants' daily work.
- Work on case studies, jointly developing solutions.
- Increased effectiveness in building relationships with internal clients.
- Development of skills for conscious expression of agreement and refusal at work.
- Ability to ask the right questions in communication with the client.
- Increased efficiency in project work and teams.
- Better handling of difficult situations and conflicts within the team.
- Understanding the mechanisms of psychological games and their impact on relationships.
- Developing skills to deal with learned helplessness and strengthening a sense of agency.
- Effective use of methods inspired by "The Wisdom of Psychopaths" in managing emotions, making decisions, and maintaining composure under pressure.
Testimonials (5)
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
Very interactive session
Ewelina - GE HealthCare
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SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!