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Course Outline
Introductory exercises, introduction of participants, discussion of rules, conclusion of a training contract
Basic knowledge about stress and stress-causing factors - basic psychological knowledge
Reactions to stress and changes in behavior
Adaptation and types of stress
The most important "hot spots" are areas that can cause stress
Types of behavior in difficult situations: Aggression, submission, assertiveness,
- Putting up defensive barriers in difficult situations in the relationship with the client (he shouts "problem", not about me, and to me, not at me)
- Building your own authority and image in the eyes of employees, carriers and customers
Psychological defense mechanisms in difficult situations:
How to defend yourself against projection and manipulation attempts by others. About anger that can be addictive
Building awareness of your own emotions and those of the team:
- About suppressing emotions, which seems to work but causes an outburst
- Diagnosis of one's own susceptibility to stress and current methods of coping with difficult situations
- Stress reduction techniques and methods: environmental, physiological, mental)
- Practical exercises in relaxation techniques: visualization, quick techniques for reducing tension
The manager and his role in managing team stress:
- The manager's own stress and its impact on the tension in the team
- Modeling team behavior
- Subconscious mutual transmission of emotions in a team
Techniques for taming stress:
- mask technique, poker technique (used in special services, e.g. Mossad)
- separating stress from visible physiological responses
- poker face when emotions are boiling inside
- training newly acquired skills
Basic principles of anti-stress prevention
14 Hours
Testimonials (4)
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
It was a useful experience from both a professional and personal point of view. The trainer was very knowledgeable and gave us important information to use in the workplace, but also in private life. I was able to reflect on my own character traits and those of the people around me and through them, benefit or improve myself. The stress management exercises were simple and helpful to apply.
Sara Sertori - ASSTRA Forwarding AG
Course - Stress Management and Prevention
Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders
Due to the activities from each content, I understood their main ideas/ concepts very well within a short time. I would like to say that the activity reflects on not only our current situation but also how to advance the skill & knowledge effectively and efficiently.
