Bielsko-Biała

ZIAD, Armii Krajowej 220, Bielsko Biała, Poland, 43-316

NobleProg training rooms in Bielsko-Biała are located in the ZIAD building on the ground floor (Zakład I...

Subcategories (8)

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Leadership
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Communication
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Presentation Skills
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Train The Trainer
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Personal Development
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Working In A Team
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Assertiveness
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Person To Person Skills

Explore Our Courses

Formal Etiquette in Hospitality

14 Hours
This instructor-led, live training in Bielsko-Biała (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service.By the end of this training, participants will be able to:
  • Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
  • Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
  • Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
  • Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
  • Handle unexpected situations and guest requests professionally and efficiently.
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Delivering a PowerPoint Presentation that Sells - 3 Days

21 Hours
In this instructor-led, live training in Bielsko-Biała, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop. By the end of this training, participants will be able to:
  • Apply the right mindset for delivering a powerful and convincing presentation.
  • Practice effective communication techniques to enhance a presentation.
  • Prepare PowerPoint slides that complement and strengthen a presentation.
  • Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service.
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Effective Coaching and Communication

14 Hours
This instructor-led, live training in Bielsko-Biała (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills. By the end of this training, participants will be able to:
  • Understand the impact of coaching and effective communication on peer-to-peer engagement.
  • Learn and apply the different coaching and communication best practices.
  • Improve communication and influencing skills.
  • Conduct coaching sessions with confidence.
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Delivering a PowerPoint Presentation that Sells

14 Hours
In this instructor-led, live training in Bielsko-Biała, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop. By the end of this training, participants will be able to:
  • Apply the right mindset for delivering a powerful and convincing presentation.
  • Practice effective communication techniques to enhance a presentation.
  • Prepare PowerPoint slides that complement and strengthen a presentation.
  • Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service.
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Enneagram for Organizational Excellence (OE) Leadership

7 Hours
This instructor-led, live training in Bielsko-Biała (online or onsite) is aimed at intermediate-level managers who wish to apply Enneagram insights to enhance leadership skills, improve team dynamics, and drive organizational success.By the end of this training, participants will be able to:
  • Gain a solid foundation in the Enneagram system, including the nine personality types, wings, levels of development, and centers of intelligence.
  • Use the Enneagram to explore and identify personality type, including strengths, weaknesses, and opportunities for growth.
  • Better understand team members, improve communication, resolve conflicts, and foster a collaborative team environment.
  • Align team and organizational goals, manage change effectively, and cultivate an innovative and adaptive organizational culture.
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Hosting Online Meetings

7 Hours
This instructor-led, live training in Bielsko-Biała (online or onsite) is aimed at trainers, consultants, leaders, and communicators in any field who wish to efficiently and effectively facilitate web conferences using different virtual platforms. By the end of this training, participants will be able to:
  • Learn how to facilitate online meetings for remote participants effectively.
  • Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
  • Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
  • Keep participants engaged by stimulating online conversations.
  • Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.
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Mindfulness Workshop: Mastering Assertive Communication and Active Listening

14 Hours
This instructor-led, live training in Bielsko-Biała (online or onsite) is aimed at beginner-level professionals who wish to have a toolkit of mindfulness and communication strategies to navigate diverse communication challenges and build stronger, more positive relationships.By the end of this training, participants will be able to:
  • Learn and practice mindfulness techniques to enhance self-awareness, emotional regulation, and stress management.
  • Understand the principles of assertive communication and develop the ability to express oneself confidently and respectfully.
  • Apply mindfulness and communication skills in various real-life contexts, both personal and professional.
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Talent Acquisition Analytics

14 Hours
This instructor-led, live training (online or onsite) is aimed at HR professionals and recruitment specialists who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches. Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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HR Analytics for Public Organisations

14 Hours
This instructor-led, live training (online or onsite) is aimed at HR professionals who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches. Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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Jak zwiększyć satysfakcję i podnieść efektywność pracowników? Inwestycja w komfort psychiczny.

7 Hours
The training is aimed at IT industry employees, offering psychotherapy and personal development as key tools. Participants gain skills in coping with stress, managing emotions and achieving mental comfort. For introverts in the IT industry, suppressing emotions can have a destructive impact on health and block creativity. Psychotherapy helps to understand the mechanisms of action, unlocking potential and improving social relationships. The training focuses on self-awareness, mental health and increasing professional satisfaction.
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International Business Etiquette

14 Hours
  INTRODUCTION International Business Etiquette is not about rules & regulations but is particularly important for personal working or traveling for business. Knowledge of international business etiquette is relevant for conducting meetings, building relationships with others and demonstrating respect for local culture. In the business world, good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession.   OBJECTIVE This course is design to enhance and Benefits Professional on  the following .
  • Enhanced Personal & Professional image.
  • Mastering International Protocol & personal diplomacy.
  • Proficiency and competence in various forms of corporate and diplomatic communication.
  • Increased self-confidence in official, formal and informal contacts.
  • Sharpened professional communication skills.
  • Increased confidence in public relations.
  • Perfected understanding of formal and informal dress, including evening attire.
  • Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.
     
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Social & Dining Etiquette

21 Hours
INTRODUCTION
  1. Have you ever felt unsure of yourself in social situations?
  2. Are you concerned about how to address people or how to propose a toast?
  3. Where to seat your VIP or even which fork to use?
  4. Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted
In this course you will learn
  • How to handle social situations with grace and ease.
  • You will also experience and learn the art of dining etiquette,
  • In a real restaurant setting.
You will learn how to handle all types of crockery and cutlery at casual and formal gatherings and experience special foods without embarrassment. Whether you are in charge of a social occasion or attending one, you can be a gracious host and appreciative guest!
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Effective communication skills

21 Hours
Who should attend Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships. Course description Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.
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Effective interpersonal communication with elements of assertiveness

14 Hours
Goal The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:
  • Building an effective communication style with others
  • Practical analysis of the barriers of communication and active techniques to prevent their occurrence
  • Building support assembly relationships
  • Effective team work
  • Awareness of mutual influence in relation team-unit and unit-team
  • The ability to use a variety of techniques to manage conflict
  • Change their attitudes and behavior modeling constructive (eg assertive posture)
Method of work The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
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Conflict Management

14 Hours
Purpose of training: For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management. Benefits of training course: Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts. Skills acquired during the training:
  • communicate effectively in conflict situations
  • identify sources of conflict
  • analysis of the needs of the parties to the conflict and the formulation of the problem
  • using the methods and techniques to solve conflicts
  • to the principles of assertiveness and managing emotions in conflict resolution
  • application of the principles of assertive resist tampering
  • appropriate behavior in conflict
  • implement these stress management, emotional
Training method: lectures, simulations, case studies, role playing, giving feedback to participants
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Team Building and Management

14 Hours
Purpose of the course: For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management. Benefits of completion of the course: Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills. Training method: short thematic lectures, individual exercises, simulations, case studies, role plays
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Self Time Management

14 Hours
This instructor-led, live training in Bielsko-Biała (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management. By the end of this training, participants will be able to:
  • Identify and overcome the main barriers and challenges to effective self time management.
  • Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
  • Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
  • Monitor and track their time usage and identify and eliminate their time wasters and distractions.
  • Delegate and assign tasks appropriately and communicate clearly and assertively with others.
  • Manage their emotions and stress levels in times of uncertainty and pressure.
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Business Negotiation

14 Hours
TARGET GROUP:
  • Anyone in the organization who wants to improve their competencies, (attitude, knowledge, skills) in the area of business negotiations.
  • Sales and customer service employees who negotiate with contractors.
  • Entrepreneurs who negotiate with contractors.
EDUCATIONAL PURPOSE OF THE TRAINING:

The training will prepare you to negotiate with all stakeholders, with particular
taking into account practical skills in the area of negotiation, focused on
cooperation. By participating in the training, participants will gain greater influence and control over the
the various stages of the negotiation process. The overriding result of the training will be
effectively conduct negotiations, the purpose of which is to conclude an agreement that
satisfies the interests of the parties to the negotiation process, for the elaboration of which the participants
will use the interpersonal skills acquired during the training.   OBJECTIVES OF PARTICIPATION IN THE TRAINING:
  • You will learn modern negotiation strategies and techniques that you will use in business negotiation processes.
  • You will plan an effective negotiation strategy, using the models you have learned, sequence of key events for the upcoming business negotiations that are important to you.
  • You will upgrade key skills that will allow you to more quickly and more easily make agreements with others and achieve your negotiation goals.
BENEFITS OF ATTENDING THE TRAINING:

You will practice the strategies and techniques you have learned, increasing your skill level, that have the greatest impact on the outcome of negotiations. TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:

From the area of psychology of leadership, communication and business negotiation. THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:
  • Selection of negotiation strategies and techniques adequate to the situational context.
  • Exerting influence in the business negotiation process.
  • The skill of constructive confrontation, in the process of business negotiations.
  • The ability to enforce concluded agreements and business contracts.
  • The ability to manage one's emotions, (especially under stress) during the process of negotiations.
  • The ability to select arguments, logical and rational, from which the business justification.
  • The ability to explain cause and effect, enriched with arguments emotional, to effectively influence a change in people's beliefs and actions.
THE TRAINING WILL STRENGTHEN COMPETENCIES:
  • Influencing in the business negotiation process
  • Reading the context of a negotiation situation
  • Taking control of a negotiation situation to be able to achieve your goal negotiation
  • Thinking critically, (cause and effect) about the sequence of events in the process of negotiation
  • Discovering the truth (rational cause-effect analysis based on facts) in a negotiations
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Customer Care Strategy

21 Hours
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations. OBJECTIVES
  • Developing competencies in the area of professional customer care
  • Increasing the efficiency of communication with customers
  • Attaining the knowledge of how to get to the underlying needs and expectations of customers
  • Building strong and sustainable relationships with clients
  • Expanding the positive image of the company in the market
  • Identifying, reducing, and overcoming objections and barriers
  • Learning about personalities and communication preferences when dealing with clients
  • Establsihing the ability to create an open environment for communication
  • Developing skills to communicate clearly and effectively
  • Identifying barriers to effective communication
  • Mastering body language and non-verbal communication
METHODS
  • Role-playing
  • Self-assessment tests
  • Exercises in groups
  • Individual work
  • Practice sessions
  • Lectures
  • Discussions
LEARING OUTCOMES At the completion of this course, participants will be able to:
  • Adopt a focused customer care strategy
  • Identify key customer issues
  • Build the professional image of the company
  • Adapt to specific customer behaviour styles
  • Increase customer loyalty through exceptional customer service
  • Develop communication abilities with clients
  • Use techniques to build relationships
  • Develop a personal action plan to improve customer service skills
  • Show gestures of generosity and high quality customer care
  • Use techniques to deal with difficult situations
  • Recognise barriers to the delivery of outstanding customer service
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Customer Care Academy

28 Hours
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experienc​e
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Change management

14 Hours
Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas that require modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.
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Coaching Skills

7 Hours
Audience Staff who need to be fully prepared to deliver high quality Coaching sessions
  • To individual members of their own staff
  • To their teams
  • To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course A combination of:
  • Facilitated Discussions
  • Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
  • Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
  • Deliver meaningful Coaching Sessions
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Coaching - stymulacja i czuwanie nad rozwojem pracowników

14 Hours
Stimulation and attention to employee development are key to maintaining the team's commitment and effectiveness. Talk to employees regularly to understand their professional and personal goals. Together with your employees, set development goals and a plan to achieve them. Create a mentoring program in which experienced employees help younger colleagues develop. Regularly provide constructive feedback, recognize successes and help develop areas requiring improvement. Together with the employee, define short- and long-term goals, monitor progress and modify goals if necessary. Motivate employees by rewarding achievements and contributions to the development of the team and the company. Support the development of interpersonalskills such as time management, communication and leadership. Hold regular meetings to discuss progress, goals and any concerns employees may have. Collect employee opinions about the work environment and development opportunities. Employee development is a long-term process. Supporting their development requires an individual approach, taking into account their goals, skills and motivations. Open communication and ongoing support are key to successfully managing the development process in the workplace.
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Coping With Job Burnout Syndrome, Stress and Difficult Emotions

14 Hours
Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building); short lectures about the techniques (knowledge) and new techniques to practice (skills and experience). After each session is completed, the participants will receive all the info related to the session. There are short lectures concluding practical issues and explaining the basic psychological mechanisms realted with participants' work experience.
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Communication

14 Hours
If you want to:
  • understand why some people do not respond to what you say to them,
  • improve your relationship with your spouse, children, boss, co-worker, etc...
  • expand the scope of their personal skills in communication with other people,
  • learn how to quickly feel better, safer, quieter and just as you like,
  • make other people interested in your own person and to make them to like you
this course is for you! Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.  
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Conflict Resolution, Assertiveness and Self Confidence

14 Hours
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable. Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance. This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills. Objectives:
  • To understand the fundamentals and nuances of conflicts in organizations
  • To explore key concepts, factors, theories, types, and models in conflict resolution
  • To discover the personality types, leadership styles supporting negotiation skills
  • To learn the art of assertiveness and self-confidence
  • To experiment, experience and practice conflict resolutions 
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Consultative sales in b2b or b2c

14 Hours
Target group
  • Anyone in the organization who wants to improve their competencies, (attitude, knowledge, skills) in the area of sales psychology
  • Salespeople and managers who want to improve their sales competencies
  • Sales or customer service employees who are involved in the process of b2b or b2c sales
  • Entrepreneurs who are in the business of selling services or products
EDUCATIONAL OBJECTIVE OF THE TRAINING:
The training prepares you to manage the sales process, with particular focusing on practical skills at all key stages of the process. Participants in the course will learn how they can influence the customer's buying process and their
sales process, at the different stages of both processes. The overarching result of the of the course will be an increase in sales skills. Participants will apply the knowledge acquired during the course and qualitative gains in key interpersonal skills, to
increase their effectiveness in sales. Educational purpose of the training
  • You will learn modern sales models, tools and techniques to use in b2b and b2c sales processes.
  •  You will plan an effective sales strategy, using the models you have learned, tools and techniques, and you will describe the sequence of key events in your sales process that has the greatest impact on the sales outcome.
  • You will raise to a higher level, the key interpersonal skills that will allow you to
  • You will increase your effectiveness in sales.
Benefits of attending the training 
You will practice the models, tools and techniques you have learned, increasing your level of skills that have the greatest impact on your sales results. The training will strengthen your knowledge
  • From the area of sales psychology
  • From the area of building an effective strategy and effective sales processes
  • From the area of managing yourself in all key sales processes, which have the greatest impact on your sales goals
The training will strengthen skills in the area of 
  • Selecting sales models, tools and techniques appropriate to the situational context
  • Increasing your influence on the results achieved in sales
  • The ability to build values and sales arguments
  • The ability to select values and sales arguments that respond to the customer's needs and goals
  • The ability to design the sales process, to determine the activities and behaviors that have the greatest impact on the outcome, at the different stages of your sales process
  • The ability to select sales arguments that result in a business case and return on investment
  • The ability to diagnose customer needs
  • The ability to conduct a sales conversation, using the developed sales arguments to effectively influence the customer's buying process
  • The ability to manage customer objections
Training will strengthen competencies
  • Influencing, in the sales process, with the use of substantive arguments and business justification
  • Reading the context of the situation and selecting the right models, tools and techniques
  • Managing your actions in the main sales processes
The participants after the training
  • Distinguishes and understands the specific conditions of customer behavior and actions, at the
  • individual stages of the sales process, which allows him to effectively select adequate actions, thereby increasing his/her effectiveness in action, at the various stages of the sales process.
  • Leads to the finalization of the sales conversation, which guarantees the satisfaction of the the needs of both parties to the transaction.
  • Adopts a win-win attitude during the sale to satisfy the goals and needs of of both parties to the transaction, which influence the building of a long-term relationship with the customer
  • Actively listens to and understands from what the positions expressed by the customer and the customer's needs and effectively collaborates with the customer to develop an agreement win-win in the sales process
  • Selects adequate sales arguments to meet the needs, problems, goals business and personal interests of the customer, from which the greatest return on investment is derived for the customer
  • Recognizes and counteracts customer pressure and manipulation.
  • Effectively manages customer objections.
  • Increases his/her effectiveness in acting at key stages of the sales process.
  • Manages his actions effectively, in the main sales processes, thereby increasing its sales effectiveness.
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Design Thinking

4 Hours
Overview: There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test). In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.
  • How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer. 
  • Relationship between DT, innovation and entrepreneurship. 
  • DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation. 
  • Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.
Objectives:
  • To understand the fundamentals and nuances of DT
  • To explore key concepts, factors, theories, types, and models in DT
  • To experiment, experience and practice DT
Delivery: This is a 1 day (4 hours) training course and consists of:
  • lectures (40% - presentation of theories, concepts, models, and interactions),
  • group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
  • individual activities (15% - writing, designing and peer discussion)
  • and others (15% - videos, reading).
Note: due to the nature of this course there is a minimum group size of 3  
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Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape

7 Hours
By the end of this training, participants will be able to:
  • Develop a stronger idea on the different approaches towards contemporary delivery of learning.
  • Able to link the current delivery to new and fresh approaches in learning delivery.
  • Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
  • Lead the organization in the application of digital transformation towards learning
  Format of the Course
  • Instructor Led Training through Online Delivery
  • Interactive Planning with Outputs
  • Digital Icebreakers
  • Course Works
 
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Emotional Intelligence (EQ)

7 Hours
This instructor-led, live training in Bielsko-Biała (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ. By the end of this training, participants will be able to:
  • Measure individual EQ to understand how to interact better with their colleagues.
  • Understand other people's emotions and behavioral styles to improve relationships with teammates.
  • Use emotional intelligence to form a positive and productive work environment.
  • Use emotional intelligence to handle change and conflict at work.
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Testimonials (50)

For sure the atmosphere, as the training was delivered in a very pleasant way and all exercises were well prepared.

Karolina Wroblewska - Schaeffler Global Services Europe
Course - Effective communication skills

Najbardziej podopał mi się kontakt z prowadzącym oraz szkolenie z wykorzystaniem kamerek. Prowadzący w bardzo umiejętny sposób angażował wszystkich uczestników spotkania, nie przedłużał, szkolenie szło w bardzo konkretny sposób do przodu, ale jeśli ktoś chciał dodać coś więcej od siebie to również miał taką możliwość. Mimo 7h szkolenia w ogóle nie czułam się zmęczona ani rozkojarzona.

Agnieszka Kula - Schaeffler Global Services Europe
Course - Effective communication skills

Ćwiczenia, podejście prowadzącego, możliwość wypowiedzi

Krystian Borowiec - Schaeffler Global Services Europe
Course - Effective communication skills

The positive attitude the trainer to us. Energetical way of sharing the knowledge. Taking under the loop the topic: color energy specific.

Ewelina Krasocha - Schaeffler Global Services Europe
Course - Effective communication skills

It had a lot of practical exercises

Fernando Sousa - GMV Innovating Solutions Sp. z o.o.
Course - Effective communication skills

Freedom and no pressure or "calling for answers".

Maciej - Kaczmarski Group
Course - Effective interpersonal communication with elements of assertiveness

Machine Translated

it's in Tagalog so I/we can express ourselves freely

Jenny - IT
Course - Effective interpersonal communication with elements of assertiveness

Clarity of the discussion. Trainer connects to the participants. Pleasant and happy aura of the trainer.

Mona Liza - IT
Course - Effective interpersonal communication with elements of assertiveness

The atmosphere and freedom of giving lectures.

Marcin - Kaczmarski Group
Course - Effective interpersonal communication with elements of assertiveness

Machine Translated

The idea for conducting the training, the relaxed atmosphere, the way of transferring knowledge, smile and professionalism

Klaudia - Kaczmarski Group
Course - Effective interpersonal communication with elements of assertiveness

Machine Translated

The person, the sound of voice, examples and the way of training and presenting

Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management

all topics from list were addressed but trainer adapt it to the question from the group

Iwona - LKQ Polska Sp. z o. o.
Course - Team Building and Management

Pani Agnieszka świetnie nawiązała kontakt z grupą, która otworzyła się na dzielenie się swoimi doświadczeniami trudnościami w zarządzaniu zespołem.

Angelika - LKQ Polska Sp. z o. o.
Course - Team Building and Management

Komunikacja z trenerem

Elżbieta Żurawska
Course - Budowanie i zarządzanie zespołem - trening menedżerski

Kontaktowość Trenera

Magdalena Stasiów
Course - Budowanie i zarządzanie zespołem - trening menedżerski

atmosfera, dużo przykładów, odpowiednie tempo, przygotowanie materiałów

Adam Gozdowski - Schott Poland Sp. z
Course - Zarządzanie sobą w czasie

Metody przekazywania wiedzy, flipchart!, brak korzystania z urządzeń audio wizualnych.

Łukasz Rak - Schott Poland Sp. z
Course - Zarządzanie sobą w czasie

Żywiołowość trenerki i super kontakt z uczestnikami kursu

Diana Lorenc - Stowarzyszenie Nowe Horyzonty
Course - Zarządzanie zmianą

The application - Group activity :)

Analyn Villarin - Accenture Inc.
Course - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape

Info about RPA, AI and IoT.

Jubilee Petil - Accenture Inc.
Course - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape

examples from trainer's daily life like some stories, anectodes and jokes

Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej

Różnorodność sposobów, możliwości dla budowania person - bardzo dużo przykładów odnośnie tych person, ich zachowań, na co zwracać uwagę, dlaczego je tworzyć, aktualizować. Duże doświadczenie prowadzącego na plus.

Dawid Padewski - MetaPack Poland Sp. z o.o.
Course - Praktyczny warsztat tworzenia User Stories

Praktyczne ćwiczenia

Paweł Przybyła - MetaPack Poland Sp. z o.o.
Course - Praktyczny warsztat tworzenia User Stories

That she was replying to the questions and explaining everything with details, considering specific conditions and situations.

Marta Gralewska - Roche
Course - Assertiveness

Physical exercises

Ina Kantsevich - Roche
Course - Assertiveness

assertiveness application

Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness

the games

Jan Airielle Yabut - Gamma Interactive Inc.
Course - Assertiveness

The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.

Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness

Podobal mi sie sposob przekazywania wiedzy i atmosfera

PAWEŁ PIETRAS
Course - Bezstresowe zarządzanie sobą w czasie - jak mieć zawsze określone cele i być efektywnym w ich realizacji.

The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.

Jordan Ruegg
Course - Building an Effective Team with Belbin Team Roles

All interaction between Elodie and us . Good ratio theory/practice.

Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members

Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.

Victor - Axway
Course - Communicating and Influencing For Team Members

Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.

Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders

Training was tailored to my needs

Patricia - Embraer
Course - Influencing and Avoiding Conflict

As it was a 1:1, the personalization of the content.

Patricia - Embraer
Course - Influencing and Avoiding Conflict

to, że zupełnie nieznany temat został zaprezentowany w taki sposób, że na koniec posiadam kompletną wiedzę w tym zakresie. Co więcej ćwiczenia sprawiły, że wszystko się dobrze utrwaliło.

Maciej Miedziński - Allegro
Course - Jak biznes może znaleźć wspólny język z działem IT - efektywna komunikacja i współpraca projektowa

Warsztaty - omawianie przypadków.

Marcin Fiszer - Allegro
Course - Jak biznes może znaleźć wspólny język z działem IT - efektywna komunikacja i współpraca projektowa

Najbardziej podobała mi się część praktyczna. Dzięki temu nabyliśmy wiedzę teoretyczną jak i praktyczną. Fajne były feedbacki, dzięki którym można wprowadzić zmiany w dotychczasowej komunikacji nie tylko z działem IT.

Karolina Sikoń - Allegro
Course - Jak biznes może znaleźć wspólny język z działem IT - efektywna komunikacja i współpraca projektowa

część praktyczna

Mateusz Czechowski - Allegro
Course - Jak biznes może znaleźć wspólny język z działem IT - efektywna komunikacja i współpraca projektowa

Praktyczne podejście, dużo ćwiczeń, ilość teorii optymalna.

Przemek Bielawski
Course - Jak biznes może znaleźć wspólny język z działem IT - efektywna komunikacja i współpraca projektowa

The excercises were really fun

Jakub - AXA XL
Course - Business Communication Skills

Charisma of trainer and knowledge.

Bartosz - AXA XL
Course - Business Communication Skills

Nie było nudy, prezentacja była prowadzona w sposób bardzo wciągający

Karolina - AXA XL
Course - Business Communication Skills

Open atmosphere without judgment

Agnieszka - AXA XL
Course - Business Communication Skills

Well run, properly planned

Kamil - AXA XL
Course - Business Communication Skills

Machine Translated

The flexibility of the trainer to adjust the topics according to my profile.

Carlos - Magotteaux International SA
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów

Odpowiadanie na potrzeby słuchaczy, poruszanie ciekawych zagadnień i stosowanie ich w praktyce

Zofia Ziółkowska - Fordata Sp.z.o.o.
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów

Powtarzanie na początku i podsumowywanie omówionych zagadnień między sesjami warsztatów

Kacper Wysocki - LOVO SOFTWARE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów

Dobra komunikacja z osobą prowadzącą, mnogość i różnorodność ćwiczeń i co najważniejsze - były to rzeczy bardzo praktyczne, które będziemy mogli wykorzystywać w naszej codziennej pracy.

Andrzej Tomaszek - Covebo
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów

Najbardziej podobało mi się, że podczas szkolenia zarówno z Gosią jak i Ewą była możliwość porozmawiania i przełożenia technik, które poznaliśmy na sytuacje w naszej firmie. Mimo tego, że był przygotowany materiał to w sytuacji, gdy my potrzebowaliśmy konsultacji i rozpracowania naszego casa zawsze była na to przestrzeń.

Izabela Majewska-Szuła - Covebo
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów

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