Effective Interpersonal Communication and Conflict Resolution Training Course

Stimulation and attention to employee development are key to maintaining the team's commitment and effectiveness. Talk to employees regularly to understand their professional and personal goals. Together with your employees, set development goals and a plan to achieve them. Create a mentoring program in which experienced employees help younger colleagues develop. Regularly provide constructive feedback, recognize successes and help develop areas requiring improvement. Together with the employee, define short- and long-term goals, monitor progress and modify goals if necessary. Motivate employees by rewarding achievements and contributions to the development of the team and the company. Support the development of interpersonal skills such as time management, communication and leadership. Hold regular meetings to discuss employee progress, goals and any concerns they may have. Collect employee opinions about the work environment and development opportunities. Employee development is a long-term process. Supporting their development requires an individual approach, taking into account their goals, skills and motivations. Open communication and ongoing support are key to successfully managing the development process in the workplace.

By the end of this training, participants will be able to:

• Develop a stronger idea on the different approaches towards contemporary delivery of learning.
• Able to link the current delivery to new and fresh approaches in learning delivery.
• Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
• Lead the organization in the application of digital transformation towards learning

Format of the Course

• Instructor Led Training through Online Delivery
• Interactive Planning with Outputs
• Digital Icebreakers
• Course Works

The training "Personal Effectiveness - Self-Management" is aimed at individuals who wish to increase their effectiveness in professional work, including team leaders, project managers, and other professionals. The course aims to develop skills in influencing others, improving interpersonal relationships, enhancing leadership effectiveness, and achieving personal satisfaction through better professional relationships. The training is based on three pillars of interpersonal influence: building communication strategies, self-awareness for better understanding of others, and developing open and fluid communication. The format of the sessions is workshop-based, allowing for practical application of the acquired knowledge.

This instructor-led, live training in Poland (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

The "Communication in a Project Team" training is aimed at project teams looking to develop their communication skills to a masterful level. The training focuses on providing communication tools, the IPS (Innovative Problem Solving) model, conflict management, and shaping non-antagonistic communication rules. Participants will acquire the skills to convey information tailored to the type of interlocutor, provide constructive feedback, and foster effective team collaboration.

The training "Leadership and Team Management II" is designed for individuals involved in managing teams. The course aims to develop leadership skills, understand one's own leadership style, adopt the right approach to management in different situations, learn task assignment within a team and effective delegation, as well as analyze team dynamics and effectively motivate employees. The training covers topics such as supervisory style, team building, motivating individuals and teams, organizing work, and delegating tasks.

TARGET GROUP:

• Anyone in the organization who wants to improve their competencies, (attitude, knowledge, skills) in the area of leadership and management psychology.
• Managers who want to improve their competencies in leadership and management.
• Entrepreneurs

EDUCATIONAL PURPOSE OF THE TRAINING:

Training, in the form of practical work workshops, aimed at training to improve skills in the area of management and leadership. The training will prepare you to manage human capital. Trainees will acquire skills in the areas of: a. management,
leadership and inspiring others to action; b. motivating, building commitment, increase determination and morale; c. evaluating and developing employees; d. delegating tasks and authority; e. organizing and planning work and setting goals; f. enforcing and giving feedback.

OBJECTIVES OF ATTENDING THE TRAINING:

You will learn modern models and tools from the field of leadership and management.
You will raise to a higher level, key interpersonal skills in the areas of leading people and teams and situational management.

BENEFITS OF ATTENDING THE TRAINING:

You will practice the models, tools and techniques you learned, increasing your level of skills that have the greatest impact on leading people and managing a team.

THE TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:
From the area of leadership and management psychology.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selecting models, tools and techniques appropriate to the situational context
• Leading people and managing teams.
• Increasing your influence to change the actions and behaviors of your team.
• The ability to build high commitment and morale in teams.
• The ability to select rational and emotional arguments that increase our influence on the decision-making process of others.
• The ability to diagnose the needs of others.
• The ability to neutralize resistance to change.
• The ability to manage emotions and stress.

TRAINING WILL STRENGTHEN COMPETENCIES:

• Exerting influence, in the process of management and leadership.
• Reading the context of a situation and selecting the right models, tools and techniques of situational leadership.
• Managing yourself and teams in a volatile and unpredictable environment.

This instructor-led, live training in Poland (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

The "Manager as a Change Leader" training is aimed at managers from various sectors, especially those managing change processes in companies undergoing restructuring, mergers, or acquisitions. The course aims to develop managerial skills for effective change management, including defining the profile of a change leader, understanding the goals of change, engaging employees, creating networks of allies, and achieving success at different stages of the change process. The training is conducted in a workshop format and covers topics such as styles of change leadership, strategies for change, creating a coherent vision of the future, and organizing networks of allies.

This instructor-led, live training in Poland (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience

Managers, Team Leaders and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…

The "Managing a Distributed Team" training is aimed at individuals at various organizational levels working remotely, especially those working from home. The course aims to equip participants with the skills to build an effective distributed team, define roles, delegate tasks effectively, analyze team dynamics, and harmoniously utilize the potential of the team. In a workshop format, strategies for managing a distributed team are discussed, including focused project management, utilization of IT tools, maintaining interpersonal relationships, motivational techniques, time management, and effective task delegation.

The training focuses on developing time management and personal effectiveness skills. Participants will acquire practical skills in prioritizing tasks, setting priorities, planning, and organizing work. The course also covers workload control, effective use of time management tools, working under pressure, and identifying and eliminating factors that disrupt work. The training topics include self-diagnosis, motivation, goals, task hierarchy, planning, organization, efficient time utilization, and time management in the context of habits.

Course Objectives:

To acquire skills in managing external and internal communication of an organization during crisis situations, as well as to learn how to create procedures for such situations.

Methods: Lecture. Discussion. Workshops.

The "Change Management - Managers and Leaders" training is aimed at managers leading teams at different levels of organizations, project leaders, and task force leaders involved in change processes. The course aims to prepare managerial staff for effectively managing people during the change process, obtaining approval for the change project, creating dynamic actions related to the project, predicting and minimizing sources of conflict, and engaging all participants. The training covers three phases of organizational transformation, diagnosing the project, building a constructive attitude, effective communication in the context of change, and optimizing methods for working with people.