Course Outline
Training Objectives
The objective of this training is to develop the key managerial competencies required for effectively leading teams in today's organizational environment.
Participants will:
1. Learn to delegate tasks effectively, matching them to the employee's level of maturity.
2. Explore and practice effective feedback models that support employee development without triggering tension or defensiveness.
3. Understand what truly motivates people and how to tailor their management style to different personality types.
4. Learn to conduct disciplinary conversations and enforce consequences in a firm yet relationship-preserving manner.
5. Gain tools for building authority based on the psychological foundations of trust, cohesion, and communication.
Benefits of Participation
For the participant:
• Develop a personal management and communication style with their team.
• Receive specific tools (models, matrices, checklists) ready for immediate application after the training.
• Practice difficult conversations previously avoided, with trainer feedback.
• Gain a better understanding of the psychological mechanisms behind employee behavior.
• Build confidence as a leader, even in stressful or conflicting situations.
For the organization:
• Participants will delegate more effectively, increasing productivity and relieving overloaded leaders.
• A reduction in misunderstandings and tensions due to an improved culture of feedback.
• Leaders will act more coherently, consistently, and maturely, improving team morale.
• The organization will gain mature managers who are ready to take responsibility and develop people based on values, not just KPIs.
TRAINING PROGRAM
Timings: 09:00–17:00
Day 1 – Foundations of Effective Leadership and Communication
Opening the training and setting the agreement (contract)
• Participant expectations vs. training objectives
• Rules for safe communication within the group
• Brief introduction to the psychology of workplace relationships
Module 1: Management through Delegation – How to Hand Over the Helm Without Letting Go of Responsibility
• What delegation truly means from a psychological perspective
• Employee readiness levels – the Hersey and Blanchard model
• The role of trust and control in the delegation process
• Exercise: Delegation Matrix – Matching tasks to employees
Module 2: Feedback – A Tool, Not Torture
• The role and significance of feedback – how it works on the brain
• FUKO, SBI, and feedforward models – differences and applications
• Emotional maturity in giving and receiving feedback
• Exercise: On-stage Feedback – Practical role-playing sessions
Module 3: Motivation – How to Ignite the Employee's Internal Engine
• Motivation 3.0 – According to D. Pink (autonomy, purpose, mastery)
• Differences between motivating and inspiring
• Identifying internal and external employee needs
• Exercise: Case Study – How to Motivate the “Difficult,” “Burned Out,” and “Ambitious” Employee
Module 4: My Management Style – Self-Reflection and Development
• Self-assessment test for management style (DISC Questionnaire or Gallup StrengthsFinder)
• Peer support group: Reflections and insights for implementation
• Coaching question session: “How do I want to be perceived as a leader?”
Day 2 – Effectiveness, Authority, and Difficult Conversations
Module 5: Discipline – How to Enforce Consequences with Class
• The difference between punishment and consequence – a psychological approach
• Why people test boundaries – mechanisms of resistance
• Step-by-step disciplinary conversation – the “4K” tool
• Exercise: Role-playing “Difficult Conversation” scenarios (real-life cases)
Module 6: Building Authority – It’s Not Just About the Title
• Sources of authority – formal and informal
• Building leader position through consistency, courage, and communication
• Authenticity and boundaries in relationships – How not to be just a “buddy” or a “boss”
• Exercise: Authority Map – Individual and group work
Module 7: Real-Life Situations – Simulations of Actual Events
• Working on actual participant situations (anonymized case studies)
• Role-playing scenarios with trainer feedback
• Techniques for managing emotions under stress and in conflict
Module 8: Implementation Plan and Reflection Session
• What am I taking away from this training? – Summary using the 5R model (Reflection–Relation–Reaction–Resolution–Result)
• Personal leader development plan – 3 actions in 3 weeks
• Feedback from participants and the trainer
• Closing the training and presentation of certificates
Testimonials (2)
workshop mode of classes, positive energy, valuable tips and the way they are conveyed. great!
Sylwia - LKQ Polska Sp. z o. o.
Course - Efektywna komunikacja interpersonalna i rozwiązywanie konfliktów
Machine Translated
Openness and willingness to lead open discussions, great examples, an appropriate amount of materials during the presentation supported by excellent examples and group work, which motivates teams that are 'closed off from each other'.
Magdalena - Zehnder Polska Sp. z o.o.
Course - Efektywność osobista - zarządzanie sobą
Machine Translated
