Course Outline
Training Objectives
The goal of the training is to develop key managerial competencies essential for effectively
leading a team in the context of a modern organization.
Participants will:
1. Learn to delegate tasks effectively, matching them to the employee's level of maturity.
2. Understand and practice effective feedback models that support employee development without causing tension or defensiveness.
3. Gain insight into what truly motivates people and how to adapt management style to different personality types.
4. Learn to conduct disciplinary conversations and draw consequences in a firm but non-destructive manner, preserving relationships.
5. Receive tools for building authority based on psychological foundations of trust, cohesion, and communication.
Benefits of Participating in the Training
For Participants:
• Develop their personal management and team communication style.
• Receive concrete tools (models, matrices, checklists) for immediate application after the training.
• Practice difficult conversations they have avoided—along with trainer feedback.
• Better understand the psychological mechanisms behind employee behavior.
• Gain confidence as a leader—especially in stressful or conflict situations.
For the Organization:
• Participants will delegate more effectively, increasing productivity and reducing overburdened leaders.
• Misunderstandings and tensions will decrease thanks to better feedback culture.
• Leaders will act more coherently, consistently, and maturely—improving team morale.
• The organization will gain mature managers who are ready to take responsibility and develop people based on values, not just KPIs.
TRAINING PROGRAM
Hours: 09:00–17:00
Day 1 – Foundations of Effective Leadership and Communication
Opening the training and setting expectations
• Participant expectations vs. training objectives
• Rules for safe communication in the group
• Brief introduction to workplace relationship psychology
Block 1: Management through Delegation – How to Hand Over Control Without Abandoning Responsibility
• What delegation truly means from a psychological perspective
• Employee readiness levels – Hersey and Blanchard’s model
• The role of trust and control in the delegation process
• Exercise: Delegation Matrix – Matching tasks to employees
Block 2: Feedback – A Tool, Not a Torture
• The role and importance of feedback – how it affects the brain
• Models FUKO, SBI, and feedforward – differences and applications
• Emotional maturity in giving and receiving feedback
• Exercise: Staged Feedback – Practical sessions with role-playing
Block 3: Motivation – How to Ignite the Employee’s Internal Engine
• Motivation 3.0 – according to D. Pink (autonomy, purpose, mastery)
• Differences between motivating and inspiring
• Identifying internal and external employee needs
• Exercise: Case Study – How to motivate a “difficult,” “burned out,” and “ambitious” employee
Block 4: My Management Style – Self-Reflection and Development
• Self-assessment test for management style (DISC Questionnaire or Gallup Talent Insight)
• Support group: reflections and implementation insights
• Coaching question session: “How do I want to be perceived as a leader?”
Day 2 – Effectiveness, Authority, and Difficult Conversations
Block 5: Discipline – How to Draw Consequences Effectively
• The difference between punishment and consequences – a psychological approach
• Why people test boundaries – resistance mechanisms
• Step-by-step disciplinary conversation – the “4K” tool
• Exercise: Role-playing difficult conversations (real-life cases)
Block 6: Building Authority – Beyond Position
• Sources of authority – formal and informal
• Building a leader’s position through coherence, courage, and communication
• Authenticity and boundaries in relationships – how to avoid being a “buddy” or a “dictator”
• Exercise: Authority Map – individual and group work
Block 7: Real-Life Situations – Simulations of Actual Events
• Working on real participant situations (anonymized case studies)
• Role-playing with trainer feedback
• Techniques for managing emotions in stress and conflict
Block 8: Implementation Plan and Reflection Session
• What am I taking away from the training? – summarizing the 5R model (Reflection–Relationship–Reaction–Resolution–Result)
• Personal leader development plan – 3 actions in 3 weeks
• Feedback from participants and trainer
• Closing the training and distributing certificates
Testimonials (5)
warm and engaging presentation
Sandra - Fabres
Course - Zarządzanie komunikacją kryzysową
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Working in groups during exercises
Marceli - Fordata sp.z.o.o.
Course - Zarządzanie czasem i efektywność osobista
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Openness and willingness to lead open discussions, great examples, an appropriate amount of materials during the presentation supported by excellent examples and group work, which motivates teams that are 'closed off from each other'.
Magdalena - Zehnder Polska Sp. z o.o.
Course - Efektywność osobista - zarządzanie sobą
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Ewa's Task to Find Practical Examples in Our Company
Patryk Kujaczynski - E-msi
Course - Menedżer liderem zmian
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High level of knowledge of the instructor.
Przemek - Sreamsoft Krakow sp. z o.o.
Course - Komunikacja w zespole projektowym
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