Course Outline
Communication and Collaboration
- Communication – what is communication style and why is it important for effective goal communication, motivation, and interaction with the team and colleagues
- Components of effective communication
- Effective communication – tools and techniques
The Modern "Boss" – models of team collaboration and team self-organization
- if people "want to want," the entire team has a chance to perform well
- the “will” to make decisions independently
- aim for one goal
- for people to want one thing and be able to do another
- supporting effective team self-organization as a system
- learn through experience
Communication – basics:
- principles of effective communication,
- leadership style and reactions,
- proactive communication
- barriers and disturbances,
- feedback
- tools and techniques of effective communication.
Roles and styles of communication:
- diagnosis and identification of preferred roles and communication styles
- effective communication between roles and communication styles,
- colors in communication – the basis for effective collaboration
Conflicts:
- problems and conflicts – characteristics and potential causes,
- the “Conflict Spiral”,
- effective problem-solving and conflict resolution
Communication with the environment:
- the process of communicating,
- communication plan,
- information management,
- communication with the environment,
- Partnership and collaboration in the organization - SRMM® model
- Model maturity levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated Collaboration (Intergated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary - best and worst practices in communication and team management
Requirements
The training is designed to be interactive, with participants engaged for over 80% of the time. Each session follows a similar dynamic: an exercise to introduce new habits (building awareness), a mini-lecture on techniques (knowledge), and an exercise to practice new tactics and techniques (skill). After closing each session, participants receive supplementary materials related to the session. Practical material is summarized with mini-lectures providing theoretical foundations and explaining basic psychological mechanisms that participants experience during the training session.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
