Course Outline

Communication and Collaboration

  • Communication – what is communication style and why is it important for effective goal communication, motivation, and interaction with the team and colleagues
  • Components of effective communication
  • Effective communication – tools and techniques


The Modern "Boss" – models of team collaboration and team self-organization

  • if people "want to want," the entire team has a chance to perform well
  • the “will” to make decisions independently
  • aim for one goal
  • for people to want one thing and be able to do another
  • supporting effective team self-organization as a system
  • learn through experience


Communication – basics:

  • principles of effective communication,
  • leadership style and reactions,
  • proactive communication
  • barriers and disturbances,
  • feedback
  • tools and techniques of effective communication.


Roles and styles of communication:

  • diagnosis and identification of preferred roles and communication styles
  • effective communication between roles and communication styles,
  • colors in communication – the basis for effective collaboration


 Conflicts:

  • problems and conflicts – characteristics and potential causes,
  • the “Conflict Spiral”,
  • effective problem-solving and conflict resolution


 Communication with the environment:

  • the process of communicating,
  • communication plan,
  • information management,
  • communication with the environment,
  • Partnership and collaboration in the organization - SRMM® model
    - Model maturity levels
  • Spontaneity (Ad hoc)
  • Procedures (Procedural)
  • Relationships (Relational)
  • Integrated Collaboration (Intergated)
  • Predictability and forecasting (Predictive)
  • Who do I collaborate with?
    - Identifying Partners
    - Mapping interactions with Partners
    - Improvement plans

 Summary - best and worst practices in communication and team management

Requirements

The training is designed to be interactive, with participants engaged for over 80% of the time. Each session follows a similar dynamic: an exercise to introduce new habits (building awareness), a mini-lecture on techniques (knowledge), and an exercise to practice new tactics and techniques (skill). After closing each session, participants receive supplementary materials related to the session. Practical material is summarized with mini-lectures providing theoretical foundations and explaining basic psychological mechanisms that participants experience during the training session.

 14 Hours

Number of participants


Price Per Participant (Exc. Tax)

Testimonials (5)

Provisional Courses

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