Course Outline
Communication and Collaboration
- Communication – what is communication style and why is it important for effective goal communication, motivation, and interaction with the team and colleagues
- Components of effective communication
- Effective communication – tools and techniques
The Modern "Boss" – models of team collaboration and team self-organization
- if people "want to want," the entire team has a chance to perform well
- the “will” to make decisions independently
- aim for one goal
- for people to want one thing and be able to do another
- supporting effective team self-organization as a system
- learn through experience
Communication – basics:
- principles of effective communication,
- leadership style and reactions,
- proactive communication
- barriers and disturbances,
- feedback
- tools and techniques of effective communication.
Roles and styles of communication:
- diagnosis and identification of preferred roles and communication styles
- effective communication between roles and communication styles,
- colors in communication – the basis for effective collaboration
Conflicts:
- problems and conflicts – characteristics and potential causes,
- the “Conflict Spiral”,
- effective problem-solving and conflict resolution
Communication with the environment:
- the process of communicating,
- communication plan,
- information management,
- communication with the environment,
- Partnership and collaboration in the organization - SRMM® model
- Model maturity levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated Collaboration (Intergated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary - best and worst practices in communication and team management
Requirements
The training is designed to be interactive, with participants engaged for over 80% of the time. Each session follows a similar dynamic: an exercise to introduce new habits (building awareness), a mini-lecture on techniques (knowledge), and an exercise to practice new tactics and techniques (skill). After closing each session, participants receive supplementary materials related to the session. Practical material is summarized with mini-lectures providing theoretical foundations and explaining basic psychological mechanisms that participants experience during the training session.
Testimonials (5)
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
Very interactive session
Ewelina - GE HealthCare
Course - How to Learn New Behaviours to Improve Your Results
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!