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Course Outline
Communication and cooperation
- Communication – what is communication style and why is it important in effectively communicating goals, motivating and interacting with the team and colleagues
- Components of effective communication
- Effective communication – tools and techniques
A modern "boss" - models of cooperation with a team and team self-organization
- If people “want to do it”, the whole team has a chance to perform well
- "willingness" to make decisions independently
- let's aim for one goal
- for people to want one thing and be able to do another
- support for effective self-organization of the team as a system
- let's learn through experiences
Communication – basics:
- principles of effective communication,
- leadership style and reactions,
- pro-active communication
- barriers and disruptions,
- feedback
- tools and techniques for effective communication.
Roles and communication styles:
- diagnosis and identification of preferred roles and communication styles
- effective communication between roles and communication styles,
- colors in communication – the basis for effective cooperation
Conflicts:
- problems and conflicts – characteristics and potential causes,
- "Spiral of conflict",
- effective problem and conflict resolution
Communication with the environment:
- communication process,
- communication plan,
- information management,
- communication with the environment,
- Partnership and cooperation in the organization - SRMM® model
- Maturity model levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational
- Integrated cooperation (Intergated)
- Predictability and forecasting (Predictive)
- Who do I work with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary - good and bad practices in communication and team management
Requirements
The training is designed as interactive, with participants' participation reaching over 80% of the time. Each session follows a similar dynamic: an exercise opening you to new habits (building awareness), a mini lecture on techniques (knowledge), practicing new tactics and techniques (skill). After closing each session, participants receive supporting materials related to the discussed session. The practical material is summarized with mini lectures providing theoretical foundations and explaining the basic psychological mechanisms that participants experience while working in the training room.
14 Hours
Testimonials (5)
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
It was a useful experience from both a professional and personal point of view. The trainer was very knowledgeable and gave us important information to use in the workplace, but also in private life. I was able to reflect on my own character traits and those of the people around me and through them, benefit or improve myself. The stress management exercises were simple and helpful to apply.
Sara Sertori - ASSTRA Forwarding AG
Course - Stress Management and Prevention
the trainer's approach to training, a wide range of knowledge and the ability to transfer this knowledge
Andrzej - Solutions30 Wschód Sp. z o.o.
Course - Budowanie i zarządzanie zespołem
Machine Translated
Due to the activities from each content, I understood their main ideas/ concepts very well within a short time. I would like to say that the activity reflects on not only our current situation but also how to advance the skill & knowledge effectively and efficiently.
Ei Ei - Ooredoo Myanmar
Course - Leadership 101
Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.
