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Course Outline
- Introduction to Customer Journey Map
- Goals of Customer Journey Map
- Elements of a Customer Journey Map
- How to create effective user journeys
- Communicating and acting on the Customer Journey Map
14 Hours
Testimonials (5)
Our trainer, Yashank, was incredibly knowledgeable. He modified the curriculum to match what we truly needed to learn, and we had a great learning experience with him. His understanding of the domain he was teaching was impressive; he shared insights from real experience and helped us solve actual problems we were facing in our work.
Ahmed Nazeem - Maldives Pension Administration Office
Course - Multimodal AI for Enhanced User Experience
Learning by practice.
Ihor Mykhalevych - Narodowy Fundusz Zdrowia
Course - User Experience Design with Figma
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“I really appreciated the real-time approach the trainer used to show how our team can apply Human-Centered Design (HCD) to our project. It was also great that the trainer took the time to understand our project at a high level, which helped provide clear and practical guidance on how we can better approach both UX and UI.
Nichole Bryant Joven - Grundfos
Course - Human-Centered Design (HCD)
Form of training (a lot of exercises), approach and freedom of the instructor, a large amount of knowledge.
Maciej Sadowski - Unit4 Polska sp. z o.o.
Course - User Experience (UX) Design
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Exercises for breaking down processes into parts on cards and creating prototypes on sheets
Agnieszka Motak - ING Business Shared Services B.V.; Centrum Systemow Informacyjnych Ochrony Zdrowia
Course - User Experience UX Design Fundamentals
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