Service Owner Training Course

Practical training where participants will learn, among other things, how to use the mapping of the
customer journeys to understand customer behavior, mindset and motivations
emotional interactions with the company/product, and how to practically apply mapping the
journey to understand and optimize the customer experience.

 A practical training course where participants will learn how to use UX metrics
in their work so that design decisions increase the business value of the product.

A practical training course where participants will learn how to effectively create strategies
UX for digital products that users will enjoy using.

This course teaches you about human perception and how to leverage it to deliver the best insights. You will get familiar with design theory, including Gestalt Laws, pre-attentive attributes, and inclusivity. You will also understand the similarities and differences between exploratory and explanatory analysis. You will discover the usage of the charts and learn how to choose the most suitable one. At the end of the course, you will know how to implement the design principles is visualizations created using Tableau software.

This instructor-led, live training in Poland (online or onsite) is aimed at intermediate-level web developers and UX designers who wish to leverage LangChain to create intuitive and user-friendly web applications.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of LangChain and its role in enhancing web user experience.
• Implement LangChain in web apps to create dynamic and responsive interfaces.
• Integrate APIs into web apps to improve interactivity and user engagement.
• Optimize user experience using LangChain’s advanced customization features.
• Analyze user behavior data to fine-tune web app performance and experience.

Practical training in the scope and selection of research methods and conducting research at
various stages of digital product development.

This instructor-led, live training in Poland (online or onsite) is aimed at persons who wish to use Figma to design the user interface for a new or existing software application or website.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma.
• Create a working, clickable application prototype.
• Apply design best practices.
• Accelerate the completion speed of design projects.
• Collaborate with other designers and developers using Figma.

This instructor-led, live training in Poland (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to apply Human-Centered Design methodologies in product development, service design, and business innovation.

By the end of this training, participants will be able to:

• Understand and apply Human-Centered Design principles.
• Conduct user research to identify pain points and opportunities.
• Develop user personas and journey maps.
• Ideate, prototype, and test solutions iteratively.
• Apply design thinking frameworks in real-world projects.

This instructor-led, live training in Poland (online or onsite) is aimed at intermediate-level UX/UI designers and front-end developers who wish to utilize Multimodal AI to design and implement user interfaces that can understand and process various forms of input.

By the end of this training, participants will be able to:

• Design multimodal interfaces that improve user engagement.
• Integrate voice and visual recognition into web and mobile applications.
• Utilize multimodal data to create adaptive and responsive UIs.
• Understand the ethical considerations of user data collection and processing.

The User Experience Designer training includes an introduction to UX/UI using tools such as Figma and Axure, as well as research topics, report preparation, navigation design, dashboard creation and the project life cycle. Participants gain practical skills in designing user interfaces.

The goal of this course is to guide you through the essential UX tools and processes as user research, personas, user stories, information architecture, visual design principles, prototypes and different kinds of testings.

This course will provide you the qualified knowledge and skills to pass the exam and achieve BCS certificate in 9 syllabus areas