Course Outline

Block 1: Basic concepts

    Process quality, project quality and product quality Integral quality in the organization Integral quality and customer experience management Integral quality and socially responsible business Integral quality
Psychological and social aspects of quality
  • Is software (and quality) engineering full of misleading superstitions?
  • Workshop 1 - avoiding costly misunderstandings
  • Block 2: Quality measures
  • Traditional measures of process quality: CMMI, SPICE Contextual measures of process quality The number of lines of correct code per employee as a measure of process quality Is process quality for free? Deming, Juran, Kanban, PB Crosby Measures of Product Quality: Quality Attributes Quality Attribute Weights Kano Diagram Internal Quality and External Quality

      Block 3: Optimizing your investment in quality

    Costs of error prevention and costs of errors - finding the golden mean Optimization of the distribution of investments in different methods of quality assurance Optimization of the execution of different methods of quality assurance: Trial-and-error vs. predictive methods Splitting of costs between specification and execution Optimal share of tooling support costs

      Block 4: Automatic error prevention and performance leaps

    Software as an engine, not a brake of business - A. Kolawa Disposable software Prevention instead of repair, production line instead of manufacturing Process quality as a necessary condition for high efficiency of work Methods of implementing a highly efficient software development process: Removal of systematic errors Prevention of errors as an integral element of the production process Automation of standard preventive and control activities Automatic recording of objective data on project and product status

      Block 5: Quality Assurance

    Quality assurance vs. quality control Quality assurance through requirements engineering methods Quality management vs. project management Configuration and change management Quality in the context of software architecture High quality programming Testing - quality control and error prevention Psychological factors of quality assurance

     14 Hours

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