Course Outline
We will cover each of the following topics in four steps:
- Step 1. A scene from an IT project [implemented using the agile method], played with the participation of workshop participants.
- Step 2. Mini-lecture on the mechanisms that worked during the scene.
- Step 3. Replay the scene using new skills and patterns.
- Step 4. Group work and discussion on how overworked mechanisms may manifest themselves in project situations.
Communicating effectively:
- Communication mechanisms
- Shulz von Thun's communication square
- The art of asking questions: open or closed?
- Feedback in interpersonal communication
Motivational mechanisms
- Psychological basis of motivation
- Different types of motivation
- The influence of motivation on the effectiveness of action
- Personality types and methods of motivation - the Thomas International model
Group dynamics
- Formal and informal group structure
- Personality types and the role in the group structure
- Group communication
- Dangerous phenomena in group situations
Time management
- Personal time management
- Planning and flexibility in action
- Eliminating factors that reduce effectiveness
- Influence of external factors
Negotiations
- Negotiation styles and scenarios
- Emotions in negotiations
- Mediation
- Nonviolent communication
Assertiveness
- Non-assertive styles: subordination, aggression, passive-aggressive style
- Benefits of assertiveness
- Learning assertiveness
- The role of the manager in problems resulting from lack of assertiveness in the team
Customer Experience Management (CEM)
- CEM, not CRM!
- What does customer experience depend on?
- MMR and the creation, negotiation and division of user stories in the context of CEM
- Kano model, usability and customer experience
Decision-making
- Psychological mechanisms of decision-making
- Different decision-making strategies
- Individual decisions and group decisions
Creativity
- Brainstorm
- Mind map
- Six de Bono hats
- Creativity mechanisms
Coping with stress
- Optimum level of motivation
- Optimal level of stimulation - individual differences
- Job satisfaction - the flow phenomenon
- Mindfulness (mindfulness) as a stress reduction method
Testimonials (8)
Bardzo pragmatyczne podejście Leszka do tematów, dzielnie się wiedzą i inspiracją co do prostych rozwiązań. Bez przerostu formy nad treścią. Bez teoretyzowania.
Roksana Popowicz - SOGECAP S.A. ODDZIAŁ W POLSCE
Course - Managing Projects using Waterfall and Agile Techniques
otwartość i kontakt z prowadzącym
Dariusz - Devqube
Course - Analiza biznesowa i systemowa z użyciem notacji UML - warsztat praktyczny dla PO w metodyce Scrum
The DevOps tool
Jeremie Mandap - Mizuho Bank Ltd - Manila Branch
Course - Agile Business Analysis
The insights from Scrum and how they can be adapted to the work the do.
Andile - RGA Americas Reinsurance Company, Ltd., South Africa Branch
Course - Agile Project Management with Scrum
There has been a wide coverage of many topics. This fostered our own discussong internally
Pierre - Seebyte
Course - Agile Software Testing
Trainer's knowledge of all topics was very good.
Craig - Ansvar Insurance
Course - Effective Agile Project Management with Jira & Confluence
The pacing, the frequent breaks, exercises, and clear explanation. If i were to do PSM 2 I would want the same trainer.
Finton
Course - Professional Scrum Master I | PSM I (accredited training course with Scrum.org exam and certification)
My course only had a few other people in it, this meant Ravi could be very attentive with us, he could take his time to explain things and could gauge our knowledge of different subjects of the course and pay attention to our weak points. Ravi was good fun and enthusiastic and I enjoyed the 2 days with him.