Plan Szkolenia
Introduction to Jira Service Management
- Overview of Jira Service Management
- Understanding profiles and roles of users
Jira Service Management Essentials
- Using the agent's workspace
- Handling requests
- Managing the knowledge base
Jira Service Management Backend
- Projects and issues
- Understanding workflows
- Using security features
- Configuring portal settings
- Understanding request types
- Creating Service Level Agreements (SLAs)
- Installing and managing plugins
Jira Service Management Automation
- Creating automation rules for repetitive tasks
- Implementing triggers and actions
- Optimizing workflows with automation
Jira Service Management with Confluence
- Overview of Confluence
- Integrating Jira Service Management with Confluence
- Using Jira Service Management with Confluence as a knowledge base
Jira Service Management Integration
- Integrating with a Jira Software instance
- Integrating with an LDAP
- CMDBs
Summary and Next Steps
Wymagania
- Basic knowledge of Jira
Audience
- Jira administrators
Opinie uczestników (7)
Odpowiadanie na pytania dotyczące naszych problemów z rzeczywistej pracy z narzędziem.
Maciej Piotrowski - THE KNIGHTS OF UNITY SP. Z O. O.
Szkolenie - JIRA dla początkujących | warsztaty
Żywiołowość trenerki i super kontakt z uczestnikami kursu
Diana Lorenc - Stowarzyszenie Nowe Horyzonty
Szkolenie - Zarządzanie zmianą
Podobało mi się, że mogłem ad hoc badać różne rozwiązania w zależności od naszych potrzeb, więc ogólne lekcje można było łatwo dostosować do naszych potrzeb.
Devin - Curberg.net
Szkolenie - JIRA for Beginners
Przetłumaczone przez sztuczną inteligencję
the practical examples
Rosu Mihail - RENAULT TECHNOLOGIE ROUMANIE S.R.L.
Szkolenie - JIRA for Advanced Users
Marek was AWESOME. And I insist... he really was awesome. His level of knowledge, enthusiasm, organisation... he really was well prepared and in-control of the course material. I loved he did demonstrations instead of diagrams... it was a lot more interactive, and we could answer questions related to the situation we were seeing.
Eliane Champagne - Bell Solutions techniques
Szkolenie - JIRA for Administrators
Trainer's knowledge of all topics was very good.
Craig - Ansvar Insurance
Szkolenie - Effective Agile Project Management with Jira & Confluence
That we could you real life examples