Szkolenie wzmocni wiedzę z zakresu
- Anyone in the organization who wants to improve their competencies, (attitude, knowledge, skills) in the area of interpersonal communication and negotiation.
- Employees of sales and customer service departments
- Entrepreneurs engaged in activities related to the sale of services or products
Educational purpose of the training
Training in the form of practical work workshops, focused on training to improve skills in the area of interpersonal communication. The training will prepare participants to effectively conduct communication and negotiation processes, taking into account all "barriers" at the various stages of the communication process, in an honest, open,
orderly and understandable to the interlocutor. Which will affect the effectiveness of the processes of
of communication and negotiation, with people of different styles and skills, with the overriding
result will be agreement and effective cooperation, serving to achieve the goals of the organization
and build a culture of the organization whose market advantage will be skills in the area of
of effective interpersonal communication.
Objective of attending the training
- You will learn modern strategies, tools and techniques for effective exertion of influence, that you will apply in communication and negotiation processes.
- You will plan an effective strategy for exerting influence, using the learned models, a sequence of key events for your upcoming important conversations and business negotiations.
Benefits of attending the training :
You will practice the models and tools you have learned, increasing your skill level, that have the greatest impact on results, the communication and negotiation process.
The training will strengthen your knowledge
From the area of leadership psychology, interpersonal communication, with elements of business negotiations.
The training will strengthen skills in the area of
- Influencing
- Skills of constructive confrontation
- The ability to enforce agreements and contracts made
- The ability to reach out and tune in to the interlocutor.
- The ability to manage one's own and the interlocutor's emotions, especially under stress.
- The ability to select arguments, logical and rational, from which a business justification.
- The ability to explain cause and effect, enriched with arguments emotional, to effectively influence a change in people's beliefs and actions.
Training will strengthen competencies :
- Influencing
- Building business relationships based on clear boundaries and areas of responsibility
- Business
- Reading situations
- Taking control of a situation to get business done
- Managing counterparty objections
- Asking questions effectively
- Active listening
- Thinking critically (cause and effect)
- Discovering the truth (rational cause and effect analysis based on facts)
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