Stakeholder Management Training Course

This instructor-led, live training in Poland (online or onsite) is aimed at intermediate-level business and IT professionals who wish to learn how to write effective acceptance criteria for requirements.

By the end of this training, participants will be able to:

• Understand the importance of acceptance criteria.
• Create and verify requirements acceptance criteria.
• Apply different methods for describing acceptance criteria.
• Ensure the quality of analytical artifacts.

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Format: Two-day workshops | 14 instructional hours
Target Audience: Team Leaders, Supervisors, Team Managers, Middle and Line Managers, individuals being prepared for leadership roles

 

This instructor-led, live training in Ottawa but can be delivered, it is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

The training "Personal Effectiveness - Self-Management" is aimed at individuals who wish to increase their effectiveness in professional work, including team leaders, project managers, and other professionals. The course aims to develop skills in influencing others, improving interpersonal relationships, enhancing leadership effectiveness, and achieving personal satisfaction through better professional relationships. The training is based on three pillars of interpersonal influence: building communication strategies, self-awareness for better understanding of others, and developing open and fluid communication. The format of the sessions is workshop-based, allowing for practical application of the acquired knowledge.

Effective interpersonal communication is a key skill in both personal and professional relationships. It involves focusing on the speaker and understanding their perspective, expressing interest in what they say, using clear and simple messages to avoid misunderstandings, understanding and appreciating others' feelings, needs, and viewpoints. Effective communication means expressing your thoughts and emotions responsibly without violating others' boundaries, with an awareness of cultural differences that help avoid misunderstandings arising from intercultural communication. Effective interpersonal communication is essential for building lasting relationships, resolving problems, teamwork, and achieving success both in professional and personal life. It is a skill worth continuously developing and refining.

This instructor-led, live training in Poland (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

Insurance in the Digital Era is an applied overview of how digital transformation reshapes products, operations, and customer engagement in the insurance industry.

This instructor-led, live training (online or onsite) is aimed at intermediate-level insurance professionals who wish to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize insurance offerings and operations.

By the end of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) is a key discipline within software and systems development, focused on identifying, documenting, and managing the needs and constraints of stakeholders to ensure project success.

This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals who wish to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completion of this training, participants will be able to:

• Understand and apply the key concepts and terminology defined by the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Use Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course

• Interactive lecture and discussion.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be added on request.

Artificial Intelligence is transforming the way organisations make decisions, work and organise
themselves. However, the adoption of AI creates new leadership challenges: how to decide when to use
AI, how to integrate it into processes, how to maintain team trust, and how to ensure accountability and
governance.

The course Leading in the Age of Artificial Intelligence was designed to support leaders in integrating AI
in a conscious, strategic and human-centred way, combining practical AI tools with classic models of
leadership, motivation and team management.
This is not a technology course. It is a leadership course for the age of AI, focused on decision-making,
people, governance and results, ensuring that AI supports performance rather than becoming a source of
fear, loss of control or internal resistance.

By the end of the training, participants will be able to:

• Understand the impact of Artificial Intelligence on leadership decisions and team management.
• Use AI tools to support decision-making, planning and communication.
• Apply classic leadership frameworks in AI-enabled work contexts.
• Manage Human + AI teams with different levels of maturity, autonomy and digital literacy.
• Define objectives, indicators and responsibilities in environments where AI is used (OKR, KPI).
• Address ethics, risk and governance in the organisational use of Artificial Intelligence.
• Create an action plan for the sustained, responsible and effective adoption of AI within the
  organisation.

Leadership is the practice of guiding individuals and teams to achieve organizational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level leaders, managers, and professionals who wish to strengthen their leadership competencies and apply them in organizational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements engineering is the process of defining, collecting, documenting, managing and analyzing the needs, expectations and functionalities that should be implemented by a given system, product or IT project. Requirements engineering plays a key role in the success of IT projects because accurate, understandable and consistent requirements constitute the foundation for the system or product being created. Correctly understanding and precisely defining the needs of users and stakeholders is crucial to achieving customer satisfaction and the success of IT projects.

This instructor-led, live training in Poland (online or onsite) is aimed at intermediate-level business and IT professionals who wish to enhance their skills in requirements management.

By the end of this training, participants will be able to:

• Understand the key activities and products of requirements management.
• Apply effective techniques for requirements elicitation.
• Document requirements using appropriate methods and notations.
• Implement a requirements architecture and repository.

This instructor-led, live training in Poland (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.