Course Outline
1. Planning and measuring performance in the organization- introduction:
- KPIs in strategy
- KPIs in processes
- KPIs in projects
2. Strategic effectiveness of the organization and links to projects - measuring effectiveness based on
- Strategic Score Card (Balanced Score Card) and Hoshin Kanri (Lean management) approach:
- Financial perspective
- Customer perspective
- Process perspective
- Development perspective
- OKR - Objectives and Key Results
3. Efficiency in BAU operations - "Business as usual" and linkage to projects
- Process objectives and performance indicators for selected processes of the organization
- Optimization of KPIs and KSF (Critical Success Factor) over time - Why focus on one and what indicator, rather than 20 at a time
- Data and systems - the basis for managing KPIs in an organization
4. Efficiency in the development of the organization - strategic projects and KPIS:
- Process objectives and project performance indicators in organization - decision matrix
- Optimization of KPIs and KSF (Critical Success Factor) in projects
5. Setting KPIs is not enough - monitoring system and cascading of goals in projects
- KPIs about the organization - "Catchball" thinking
- Strategic and operational indicators
- KPI implementation plans
- Supporting systems and data
- KPI monitoring and verification against data
6. Summary of the workshop in the formula START, STOP, CONTINUE
Requirements
The training requires no additional preparation.
Testimonials (5)
Pełen profesjonalizm, rewelacyjna komunikacja między uczestnikami a trenerem, fontanna wiedzy, świetne przykłady odzwierciedlające rzeczywiste uzasadnienie opisywanej metodyki. Oceniam bardzo pozytywnie!
Michał Szumski - Wyższa Szkoła Bankowa w Gdańsku
Course - AgilePM® Foundation (Agile Project Management Foundation - szkolenie akredytowane z egzaminem)
Really pragmatic. Lots of detailed discussions, practical exercises. Constructive debates.
Echardt - BMW SA
Course - Professional Scrum with Kanban | PSK (Scrum.org accredited training course)
The pacing, the frequent breaks, exercises, and clear explanation. If i were to do PSM 2 I would want the same trainer.
Finton
Course - Professional Scrum Master I | PSM I (accredited training course with Scrum.org exam and certification)
Paul was a fantastic trainer. I enjoyed his style of teaching and delivery pace
Adeola
Course - Professional Scrum Master II | PSM II (Scrum.org accredited training course)
My course only had a few other people in it, this meant Ravi could be very attentive with us, he could take his time to explain things and could gauge our knowledge of different subjects of the course and pay attention to our weak points. Ravi was good fun and enthusiastic and I enjoyed the 2 days with him.