Course Outline
We will cover each of the following topics in four steps:
- Step 1. A scene from an IT project [implemented using the agile method], played with the participation of workshop participants.
- Step 2. Mini-lecture on the mechanisms that worked during the scene.
- Step 3. Replay the scene using new skills and patterns.
- Step 4. Group work and discussion on how overworked mechanisms may manifest themselves in project situations.
Communicating effectively:
- Communication mechanisms
- Shulz von Thun's communication square
- The art of asking questions: open or closed?
- Feedback in interpersonal communication
Motivational mechanisms
- Psychological basis of motivation
- Different types of motivation
- The influence of motivation on the effectiveness of action
- Personality types and methods of motivation - the Thomas International model
Group dynamics
- Formal and informal group structure
- Personality types and the role in the group structure
- Group communication
- Dangerous phenomena in group situations
Time management
- Personal time management
- Planning and flexibility in action
- Eliminating factors that reduce effectiveness
- Influence of external factors
Negotiations
- Negotiation styles and scenarios
- Emotions in negotiations
- Mediation
- Nonviolent communication
Assertiveness
- Non-assertive styles: subordination, aggression, passive-aggressive style
- Benefits of assertiveness
- Learning assertiveness
- The role of the manager in problems resulting from lack of assertiveness in the team
Customer Experience Management (CEM)
- CEM, not CRM!
- What does customer experience depend on?
- MMR and the creation, negotiation and division of user stories in the context of CEM
- Kano model, usability and customer experience
Decision-making
- Psychological mechanisms of decision-making
- Different decision-making strategies
- Individual decisions and group decisions
Creativity
- Brainstorm
- Mind map
- Six de Bono hats
- Creativity mechanisms
Coping with stress
- Optimum level of motivation
- Optimal level of stimulation - individual differences
- Job satisfaction - the flow phenomenon
- Mindfulness (mindfulness) as a stress reduction method
Testimonials (11)
ogromna wiedza i doświadczenie
Adam Goździewski - SPOC S.A.
Course - Scrum Product Owner
Wiedza prowadzącej, umiejętność utrzymania uwagi przez prowadzącą.
Artur Lasota - Sii sp. z o.o.
Course - Scrum - Step by Step
otwartość i kontakt z prowadzącym
Dariusz - Devqube
Course - Analiza biznesowa i systemowa z użyciem notacji UML - warsztat praktyczny dla PO w metodyce Scrum
Bardzo pragmatyczne podejście Leszka do tematów, dzielnie się wiedzą i inspiracją co do prostych rozwiązań. Bez przerostu formy nad treścią. Bez teoretyzowania.
Roksana Popowicz - SOGECAP S.A. ODDZIAŁ W POLSCE
Course - Managing Projects using Waterfall and Agile Techniques
Połączenie parktyki z teorią i doświadczenie,
Julia Wróblewska
Course - Scrum Essentials Workshop
The insights from Scrum and how they can be adapted to the work the do.
Andile - RGA Americas Reinsurance Company, Ltd., South Africa Branch
Course - Agile Project Management with Scrum
the way the trainer explained the methodology and immediately moved to examples of using it
Antonio
Course - Scrum for Managers and Executives
There has been a wide coverage of many topics. This fostered our own discussong internally
Pierre - Seebyte
Course - Agile Software Testing
The DevOps tool
Jeremie Mandap - Mizuho Bank Ltd - Manila Branch
Course - Agile Business Analysis
the practical exercises
Julian Lunea - BearingPoint
Course - Preparation for Scrum Master
Trainer's knowledge of all topics was very good.