Course Outline

We will cover each of the following topics in four steps:

  • Step 1. A scene from an IT project [implemented using the agile method], played with the participation of workshop participants.
  • Step 2. Mini-lecture on the mechanisms that worked during the scene.
  • Step 3. Replay the scene using new skills and patterns.
  • Step 4. Group work and discussion on how overworked mechanisms may manifest themselves in project situations.

Communicating effectively:

  • Communication mechanisms
  • Shulz von Thun's communication square
  • The art of asking questions: open or closed?
  • Feedback in interpersonal communication

Motivational mechanisms

  • Psychological basis of motivation
  • Different types of motivation
  • The influence of motivation on the effectiveness of action
  • Personality types and methods of motivation - the Thomas International model

Group dynamics

  • Formal and informal group structure
  • Personality types and the role in the group structure
  • Group communication
  • Dangerous phenomena in group situations

Time management

  • Personal time management
  • Planning and flexibility in action
  • Eliminating factors that reduce effectiveness
  • Influence of external factors

Negotiations

  • Negotiation styles and scenarios
  • Emotions in negotiations
  • Mediation
  • Nonviolent communication

Assertiveness

  • Non-assertive styles: subordination, aggression, passive-aggressive style
  • Benefits of assertiveness
  • Learning assertiveness
  • The role of the manager in problems resulting from lack of assertiveness in the team

Customer Experience Management (CEM)

  • CEM, not CRM!
  • What does customer experience depend on?
  • MMR and the creation, negotiation and division of user stories in the context of CEM
  • Kano model, usability and customer experience

Decision-making

  • Psychological mechanisms of decision-making
  • Different decision-making strategies
  • Individual decisions and group decisions

Creativity

  • Brainstorm
  • Mind map
  • Six de Bono hats
  • Creativity mechanisms

Coping with stress

  • Optimum level of motivation
  • Optimal level of stimulation - individual differences
  • Job satisfaction - the flow phenomenon
  • Mindfulness (mindfulness) as a stress reduction method
 14 Hours

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