Course Outline
Module 1: Introduction to Windows 11
- Overview of the Windows 11 system.
- New features in Windows 11.
- Significant changes from Windows 10.
- User interface changes.
- Covers an overview of the system architecture, including Linux and Android subsystems.
- Troubleshooting installation and deployment issues.
- Review of hardware requirements, identifying differences compared to Windows 10.
- Issues with upgrading to Windows 11.
- Recommendations for common troubleshooting procedures.
- Introduction to troubleshooting tools.
- Task Manager.
- Resource Monitor.
- Performance Monitor.
- Review of the improved Settings app.
Module 2: Remote Administration of Windows 11
- Overview of administrative tools.
- Using Remote Desktop.
- Using Quick Assist.
- Using the Windows Admin Center.
- Introduction to Windows PowerShell.
- Remote communication using Windows PowerShell.
- Enabling remote PowerShell communication.
- Trusted hosts.
Module 3: Troubleshooting Boot and Recovery Issues
- Overview of the Windows 11 recovery environment.
- Registry configuration.
- Troubleshooting boot settings.
- Recovering BitLocker-protected disks.
- Troubleshooting operating system services.
- System recovery.
- Troubleshooting devices and device drivers.
- Review of hardware troubleshooting.
- Group policy settings that may control or prevent hardware installation.
- Troubleshooting driver failures.
Module 4: Configuring and Troubleshooting Network Connectivity
- Identifying misconfigured networks and TCP/IP settings.
- Overview of IPv4 subnet addressing to facilitate the identification of misconfigured devices.
- Determining network settings.
- Troubleshooting network connectivity issues.
- Troubleshooting name resolution issues.
- Review of remote access.
- Troubleshooting VPN connections.
Module 5: Troubleshooting Group Policy
- Overview of group policy.
- Troubleshooting client and GPO application issues.
Module 6: Configuring and Troubleshooting Security Settings
- Secure, trusted, and measured boot.
- UEFI settings.
- TPM requirements.
- Deploying network security using Windows Defender Firewall and Advanced Security in Windows Defender Firewall.
- Deploying Credential Guard, Exploit Guard, and Application Guard features.
- Configuring Windows Hello.
- Troubleshooting login issues.
Module 7: Configuring and Troubleshooting User State
- Troubleshooting user settings application issues.
- Configuring and troubleshooting UE-V.
- Configuring and troubleshooting folder redirection.
Module 8: Configuring and Troubleshooting Resource Access
- Troubleshooting file permissions issues.
- Troubleshooting printer issues.
- File recovery in Windows 11.
Module 9: Troubleshooting Applications
- Troubleshooting computer applications.
- Managing Universal Windows Apps.
- Review of application control.
- Troubleshooting AppLocker policy issues.
- Troubleshooting application compatibility issues.
- Configuring kiosk mode.
Module 10: Maintaining Windows 11
- Monitoring and troubleshooting computer performance.
- Review of Windows Update.
- Configuring Windows Update for Business.
- Troubleshooting Windows update issues.
Requirements
This is a 4-day ILT course designed to provide students with the knowledge and skills necessary to manage and troubleshoot computers and devices running Windows 11 in a Windows Server Active Directory domain environment in a local installation. These skills include understanding:
- important features of Windows 11
ways to use these features in Active Directory
ways to troubleshoot issues with these features
Audience Profile:
The primary target audience for this course is desktop support technicians (DSTs). These technicians provide second-level support for users of computers joined to a domain and running the Windows 11 operating system, typically in medium and large enterprises.
Testimonials (2)
The teaching style was very good.
Juma Shekuwe - TANZANIA REVENUE AUTHORITY
Course - Windows Server 2019 Administration (authorized training course WS 011T00)
The environment is very very good