Course Outline

Module 1: Introduction to Windows 11

  • Overview of the Windows 11 system.
  • New features in Windows 11.
  • Significant changes from Windows 10.
  • User interface changes.
  • Covers an overview of the system architecture, including Linux and Android subsystems.
  • Troubleshooting installation and deployment issues.
  • Review of hardware requirements, identifying differences compared to Windows 10.
  • Issues with upgrading to Windows 11.
  • Recommendations for common troubleshooting procedures.
  • Introduction to troubleshooting tools.
  • Task Manager.
  • Resource Monitor.
  • Performance Monitor.
  • Review of the improved Settings app.

Module 2: Remote Administration of Windows 11

  • Overview of administrative tools.
  • Using Remote Desktop.
  • Using Quick Assist.
  • Using the Windows Admin Center.
  • Introduction to Windows PowerShell.
  • Remote communication using Windows PowerShell.
  • Enabling remote PowerShell communication.
  • Trusted hosts.

Module 3: Troubleshooting Boot and Recovery Issues

  • Overview of the Windows 11 recovery environment.
  • Registry configuration.
  • Troubleshooting boot settings.
  • Recovering BitLocker-protected disks.
  • Troubleshooting operating system services.
  • System recovery.
  • Troubleshooting devices and device drivers.
  • Review of hardware troubleshooting.
  • Group policy settings that may control or prevent hardware installation.
  • Troubleshooting driver failures.

Module 4: Configuring and Troubleshooting Network Connectivity

  • Identifying misconfigured networks and TCP/IP settings.
  • Overview of IPv4 subnet addressing to facilitate the identification of misconfigured devices.
  • Determining network settings.
  • Troubleshooting network connectivity issues.
  • Troubleshooting name resolution issues.
  • Review of remote access.
  • Troubleshooting VPN connections.

Module 5: Troubleshooting Group Policy

  • Overview of group policy.
  • Troubleshooting client and GPO application issues.

Module 6: Configuring and Troubleshooting Security Settings

  • Secure, trusted, and measured boot.
  • UEFI settings.
  • TPM requirements.
  • Deploying network security using Windows Defender Firewall and Advanced Security in Windows Defender Firewall.
  • Deploying Credential Guard, Exploit Guard, and Application Guard features.
  • Configuring Windows Hello.
  • Troubleshooting login issues.

Module 7: Configuring and Troubleshooting User State

  • Troubleshooting user settings application issues.
  • Configuring and troubleshooting UE-V.
  • Configuring and troubleshooting folder redirection.

Module 8: Configuring and Troubleshooting Resource Access

  • Troubleshooting file permissions issues.
  • Troubleshooting printer issues.
  • File recovery in Windows 11.

Module 9: Troubleshooting Applications

  • Troubleshooting computer applications.
  • Managing Universal Windows Apps.
  • Review of application control.
  • Troubleshooting AppLocker policy issues.
  • Troubleshooting application compatibility issues.
  • Configuring kiosk mode.

Module 10: Maintaining Windows 11

  • Monitoring and troubleshooting computer performance.
  • Review of Windows Update.
  • Configuring Windows Update for Business.
  • Troubleshooting Windows update issues.

Requirements

This is a 4-day ILT course designed to provide students with the knowledge and skills necessary to manage and troubleshoot computers and devices running Windows 11 in a Windows Server Active Directory domain environment in a local installation. These skills include understanding:

  • important features of Windows 11
    ways to use these features in Active Directory
    ways to troubleshoot issues with these features

Audience Profile:

The primary target audience for this course is desktop support technicians (DSTs). These technicians provide second-level support for users of computers joined to a domain and running the Windows 11 operating system, typically in medium and large enterprises.

 28 Hours

Number of participants


Price Per Participant (Exc. Tax)

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