Course Outline
1. Introduction to Lean Thinking (2 hours)
- What is Lean? Origin and evolution
- Lean Principles: Value, Flow, Pull, Perfection
- Types of waste (muda) in services
2. Lean for Managing Requirements and Projects (4 hours)
- VOC (Voice of the Customer)
- Prioritization techniques: MoSCoW, WSJF, Effort-Impact Matrix
- A3 Project Thinking (structure and application)
- Lean vs Agile vs Six Sigma (brief comparison)
3. Lean Kanban (4 hours)
- Fundamentals and elements of the Kanban system
- Board management
- Pull and Work In Progress (WIP) criteria
- Flow indicators: Lead Time, Cycle Time, Takt Time
4. Lean in Processes (4 hours)
- VSM (Value Stream Mapping)
- Waste identification in banking processes
- KAIKAKU
5. Other Lean Tools (2 hours)
- GEMBA
- KAIZEN
- Root cause identification: Ishikawa, 5 Whys
- POKA-YOKE
Summary and Next Steps
Requirements
- An understanding of basic project management concepts
- Experience with process workflows in a business or banking context
- Familiarity with Agile or Lean principles
Audience
- Process managers and analysts
- Project managers in banking and financial services
- Professionals involved in requirements gathering and process improvement
Testimonials (5)
Trainer is very knowledgeable on the subject and able to provide real world examples through his experience.
Nouf
Course - Agile Software Testing with Continuous Integration
I liked the small group setting
Kristin Standen - Orica Canada
Course - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations
Punctuality and engagement of the instructor.
Andrzej Wesolowski - Maltex Sp. z o.o.
Course - Lean 5S for Non-Manufacturing Purposes
Machine Translated
Real-world examples cited in various discussed scenarios, tackling difficult topics, and finding solutions tailored to the organization, rather than just textbook theory.
Karolina Wojtczak - SOGECAP S.A. ODDZIAL W POLSCE
Course - Managing Projects using Waterfall and Agile Techniques
Machine Translated
The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.