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Course Outline
Introduction to SAP ISU
- Overview of SAP ISU and its role in the utilities industry
- Key features and benefits of SAP ISU
- Industry-specific challenges and trends
SAP ISU Architecture and Navigation
- SAP ISU system architecture
- Navigation and user interface in SAP ISU
- Role-based access and security considerations
Customer Information System (CIS)
- Managing customer master data
- Customer interactions and service requests
- Billing and invoicing processes
Meter Data Management (MDM)
- Meter data collection and processing
- Smart meter integration
- Data validation and estimation
Energy Data Management (EDM)
- Energy consumption data management
- Demand-side management
- Energy efficiency reporting
Device Management (DM)
- Managing utility infrastructure
- Maintenance and asset management
- Device data integration
Billing and Invoicing
- Tariff structures and rate determination
- Bill calculation and invoice generation
- Payment processing and collections
Customer Service
- Handling customer inquiries and complaints
- Service orders and field service management
- Customer self-service portals
Reporting and Analytics
- SAP ISU reporting tools and dashboards
- Custom reporting and analytics
- Data-driven decision-making
Integration with Other SAP Modules
- Integration with SAP Financial Accounting (FI) and Controlling (CO)
- Integration with SAP Customer Relationship Management (CRM)
- Third-party system integration
Regulatory Compliance
- Compliance with industry-specific regulations and standards
- Audit trails and documentation
Summary and Next Steps
Requirements
- Basic understanding of the utilities industry
- Familiarity with SAP concepts
Audience
- IT professionals
- Utility managers
- SAP consultants
21 Hours
Testimonials (11)
The lecturer conducted the training in an understandable way, based on examples that illustrated the problems very well. All questions have been answered.
Kasia - Hitachi Energy Services Sp. z o. o.
Course - SAP Sales Order Processing and Supply Chain Management
Machine Translated
Sposób przeprowadzenia, dbałość o szczegóły.
Paweł Kubielas - -
Course - SAP EWM (Extended Warehouse Management)
Przygotowanie merytoryczne do szkolenia i OGROMNA wiedza Trenera, a także umiejętność jej przekazywania.
Jolanta Tomczyk - Polska Spółka Gazownictwa sp. z o.o.
Course - SAP Unicode Conversion (ADM750-SAP)
A trainer with very extensive practical knowledge and great contact with participants. A nice, open person :) What I liked most was responding to the participants' needs and providing comprehensive answers to specific questions. we felt that he really wanted to help us and teach us how to use the tools presented.
Anna - Polska Spółka Gazownictwa sp. z o.o.
Course - SAP Data Hub
Machine Translated
Preparation tailored to our group.
Kinga - POSTDATA
Course - SAP ACTIVATE Project Management (C_ACTIVATE13)
Machine Translated
Ayman was a very good trainer. He explained our doubts and was very easy to understand. He gave satisfactory answer to all questions we raised.
Anna Bytnar - ABB
Course - SAP S/4 HANA SD (Sales and Distribution)
Trainer knowledge and experience share.
Marcin - Molex Sp. z o.o.
Course - SAP GRC 12.0
I liked the most that the trainer was professional, highly skilled in his domain of activity and very friendly towards us. 10/10
Claudiu - ASOCIAŢIA PENTRU VIITORII PROFESIONIŞTI ÎN TEHNOLOGIA INFORMAŢIEI
Course - SAP Financial Accounting and Controlling (FICO) for Consultants
SAP Flowers
ROXANA
Course - SAP MM
Machine Translated
passion of the trainer, kindness and good in working with a team.
NOXOLO - Vergenoeg Mining Company
Course - SAP PM Fundamentals to Advanced
The fact that we could now undersatand how it all fits together and a better understanding of what can be done.
