Communication and leadership in team management

Benefits of Attending

• Improved relationship-building through communication
• Greater effectiveness of interpersonal relationships
• Practical tools for effective communication
• Enhanced active listening skills
• Better handling of difficult professional situations
• Ability to cope with manipulation and pressure

Training Methods

• Workshops and case analysis
• Simulations and role-playing
• Mini lectures
• Moderated discussions
• Individual and group exercises
• Questionnaires
• Team games

Module 1: Principles of Effective Communication

Topics:

• Shaping your image as the sender and receiver of a message
• Practical rules of effective communication
• Responsibility for effective communication
• Factors affecting the quality of professional interactions between employees

Tools:

• Simulations: role-playing sender and receiver
• Individual exercises on communication principles
• Questionnaires: assessing communication effectiveness
• Team game: “Tower Construction” – building cooperation and communication

Module 2: Conducting Effective Conversations

Topics:

• Message content
• Structure of an effective message
• Language habits that reduce message effectiveness

Tools:

• Workshops: creating and analyzing messages
• Case studies: examples of improper communication
• Feedback: evaluation of the message
• Team game: “Wandering Message” – testing changing content

Module 3: Relationships in Communication – Personal Level

Topics:

• Nonverbal communication and message consistency
• Creating a climate and relationality conducive to understanding
• Signals of interest, understanding, and agreement

Tools:

• Pair exercises: practicing nonverbal communication
• Video analysis: analyzing nonverbal communication
• Moderated discussions: building relationships
• Team game: “Blind Conversations” – communication without visibility

Module 4: Tools for Effective Communication

Topics:

• Active listening as the foundation of understanding
• Questioning techniques (funnel method, fishing technique)
• Types of questions: open, closed, probing, expanding, process, purposeful, suggestive
• Confirming understanding through paraphrasing and clarification

Tools:

• Group exercises: active listening techniques
• Simulations: applying questioning techniques
• Mini lectures: theory and examples
• Team game: “Lost Treasure” – discovering the hidden solution

Module 5: Barriers and Pitfalls in Communication

Topics:

• The role of first impressions – “halo” and “horn” effects
• The trap of one-way communication
• Mental maps – the assumed identity error
• Silent assumptions and unwarranted interpretations
• Difficult communication situations from participants’ practice

Tools:

• Case studies: analysis of difficult situations
• Individual and group exercises
• Simulations: solving real problems
• Team game: “Communication Maze” – avoiding pitfalls

Module 6: Principles of Effective Teams

Topics:

• Building synergy in a team
• Motivating team members

Tools:

• Team workshops: synergy-building exercises
• Moderated discussions: experiences from teamwork
• Questionnaires: assessing team effectiveness
• Team game: “Synergy in Action” – tasks requiring cooperation

Module 7: Conflict Resolution Techniques

Topics:

• Assertive and developmental use of conflicts in teamwork

Tools:

• Simulations: practicing conflict resolution
• Case studies: analysis of real conflicts
• Feedback: ways of resolving conflicts
• Team game: “Conflict Resolution” – solving situations together