Communication and Leadership in Team Management

Benefits of Participation

• Improving relationship-building skills through communication
• Increasing the effectiveness of interpersonal relationships
• Practical tools for effective communication
• Developing active listening skills
• Better handling of difficult professional situations
• Ability to manage manipulation and pressure

Training Methods

• Workshops and case analysis
• Simulations and role-playing
• Mini-lectures
• Moderated discussions
• Individual and group exercises
• Questionnaires
• Team games

Module 1: Principles of Effective Communication

Topics:

• Shaping your own image as a sender and receiver of messages
• Practical principles of effective communication
• Responsibility for effective communication
• Factors affecting the quality of professional contacts between employees

Tools:

• Simulations: role-playing as sender and receiver
• Individual exercises with communication rules
• Questionnaires: assessing communication effectiveness
• Team game: "Tower Construction" - building cooperation and communication

Module 2: Conducting Effective Conversations

Topics:

• Content of the message
• Structure of an effective message
• Linguistic habits that reduce message effectiveness

Tools:

• Workshops: creating and analyzing messages
• Case studies: examples of incorrect communication
• Feedback: feedback on the message
• Team game: "Wandering Message" - testing changing content

Module 3: Relationships in Communication - Personal Level

Topics:

• Non-verbal communication and message consistency
• Building a climate and relational aspects conducive to agreement
• Signals of interest, understanding, and agreement

Tools:

• Paired exercises: practicing non-verbal communication
• Video analysis: analyzing non-verbal communication
• Moderated discussions: building relationships
• Team game: "Blind Conversations" - communication without visibility

Module 4: Tools for Effective Communication

Topics:

• Active listening as the foundation of agreement
• Questioning techniques (funnel method, fishing technique)
• Types of questions: open, closed, probing, expanding, process-oriented, goal-oriented, suggestive
• Confirming understanding through paraphrasing and clarification

Tools:

• Group exercises: active listening techniques
• Simulations: applying questioning techniques
• Mini-lectures: theory and examples
• Team game: "Hidden Treasure" - discovering a hidden solution

Module 5: Barriers and Traps in Communication

Topics:

• The role of first impressions - "angelic" and "diabolical" effects
• The trap of one-sided communication
• Mind maps - the error of assumed identity
• Silent assumptions and unwarranted interpretations
• Difficult communication situations from participants' practice

Tools:

• Case studies: analyzing difficult situations
• Individual and group exercises
• Simulations: solving real problems
• Team game: "Communication Maze" - avoiding traps

Module 6: Principles of Effective Team Functioning

Topics:

• Building synergy in the team
• Motivating team members

Tools:

• Team workshops: exercises on building synergy
• Moderated discussions: experiences from teamwork
• Questionnaires: assessing team effectiveness
• Team game: "Synergy in Action" - tasks requiring cooperation

Module 7: Conflict Resolution Techniques

Topics:

• Assertive and developmental use of conflicts in teamwork

Tools:

• Simulations: conflict resolution practice
• Case studies: analyzing real conflicts
• Feedback: conflict resolution methods
• Team game: "Resolving Conflicts" - jointly solving situations