Communication and Team Management

Benefits of Participating in the Training

• Improving relationship-building skills through communication.
• Enhancing the effectiveness of interpersonal relationships.
• Practical tools for effective communication.
• Developing active listening skills.
• Better handling of challenging professional situations.
• Ability to cope with manipulation and pressure.

Training Methods

• Workshops and case studies.
• Simulations and role-playing.
• Mini-lectures.
• Moderated discussions.
• Individual and group exercises.
• Questionnaires.
• Team games.

Module 1: Principles of Effective Communication

Topics:

• Shaping your own image as a sender and receiver of communication.
• Practical principles of effective communication.
• Responsibility for effective communication.
• Factors influencing the quality of professional contacts between employees.

Tools:

• Simulations: role-playing sender and receiver.
• Individual exercises on communication principles.
• Questionnaires: evaluating communication effectiveness.
• Team game: “Tower Construction” – building collaboration and communication.

Module 2: Conducting Effective Conversations

Topics:

• Content of the message.
• Structure of an effective message.
• Linguistic habits that reduce communication effectiveness.

Tools:

• Workshops: creating and analyzing messages.
• Case studies: examples of incorrect communication.
• Feedback: response regarding the message.
• Team game: “Wandering Message” – testing changing content.

Module 3: Relationships in Communication – Personal Level

Topics:

• Non-verbal communication and message coherence.
• Building climate and relationships that foster agreement.
• Signals of interest, understanding, and agreement.

Tools:

• Paired exercises: practicing non-verbal communication.
• Video analysis: analyzing non-verbal communication.
• Moderated discussions: building relationships.
• Team game: “Blind Conversations” – communication without visibility.

Module 4: Tools for Effective Communicating

Topics:

• Active listening as the foundation of understanding.
• Questioning techniques (funnel method, fishing technique).
• Types of questions: open, closed, probing, expanding, process-oriented, goal-oriented, leading.
• Confirming understanding through paraphrasing and clarification.

Tools:

• Group exercises: active listening techniques.
• Simulations: applying questioning techniques.
• Mini-lectures: theory and examples.
• Team game: “Lost Treasure” – discovering a hidden solution.

Module 5: Barriers and Traps in Communication

Topics:

• The role of first impressions – the “angelic” and “devilish” effect.
• The trap of one-way communication.
• Mental maps – the error of assumed identity.
• Silent assumptions and unauthorized interpretations.
• Difficult communication situations from participants' practice.

Tools:

• Case studies: analyzing difficult situations.
• Individual and group exercises.
• Simulations: solving real problems.
• Team game: “Communication Labyrinth” – avoiding traps.

Module 6: Principles of Effective Team Functioning

Topics:

• Building synergy in the team.
• Motivating team members.

Tools:

• Team workshops: exercises on building synergy.
• Moderated discussions: experiences with teamwork.
• Questionnaires: evaluating team effectiveness.
• Team game: “Synergy in Action” – tasks requiring cooperation.

Module 7: Conflict Resolution Techniques

Topics:

• Assertive and developmental use of conflicts in team work.

Tools:

• Simulations: practicing conflict resolution.
• Case studies: analyzing real conflicts.
• Feedback: ways to resolve conflicts.
• Team game: “Resolving Conflicts” – jointly solving situations.