Course Outline
Module 1: Introduction to Windows 11
- Windows 11 overview.
- New features in Windows 11.
- Significant changes from Windows 10.
- Changes to the user interface.
- Provides an overview of the system architecture, including subsystems Linux and Android.
- Troubleshooting installation and deployment issues.
- Review required hardware, identifying differences from Windows 10.
- Problems upgrading to Windows 11.
- Recommendations for common troubleshooting procedures.
- Introduction to troubleshooting tools.
- Task manager.
- Resource monitor.
- Performance monitor.
- Overview of the improved settings app.
Module 2: Remote administration of Windows 11
- Overview of administrative tools.
- Using a remote desktop.
- Using Quick Help.
- Using the Windows Admin Center.
- Introduction to Windows PowerShell.
- Remote communication using Windows PowerShell.
- Enable PowerShell remoting.
- Trusted hosts.
Module 3: Troubleshoot startup and recovery issues
- Overview of the Windows 11 recovery environment.
- Registry configuration.
- Troubleshoot startup settings issues.
- Recovering BitLocker-protected drives.
- Troubleshooting an operating system service.
- Computer recovery.
- Troubleshoot device and device driver problems.
- Hardware troubleshooting overview.
- Group Policy settings that can control/pause hardware installation.
- Troubleshoot device driver failures.
Module 4: Configuring and troubleshooting network connectivity
- Identification of incorrectly configured network and TCP/IP settings.
- Overview of IPv4 subnet addressing to help identify misconfigured devices.
- Specifying network settings.
- Troubleshooting network connectivity issues.
- Troubleshoot name resolution issues.
- Remote Access Overview.
- Troubleshoot VPN connection issues.
Module 5: Troubleshooting Group Policy issues
- Group Policy Overview.
- Troubleshoot client configuration and GPO applications.
Module 6: Configuring and troubleshooting security settings
- Safe, trusted and measured startup.
- UEFI settings.
- TPM requirements.
- Deploy network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security.
- Implementing Credential Guard, Exploit Guard and Application Guard.
- Windows Hello setup.
- Troubleshooting login issues.
Module 7: Configuring and troubleshooting user state
- Troubleshooting problems applying user settings.
- UE-V configuration and troubleshooting.
- Configuring and troubleshooting folder redirection.
Module 8: Configuring and troubleshooting resource access
- Troubleshooting file permissions.
- Troubleshoot printer problems.
- File recovery in Windows 11.
Module 9: Troubleshooting Applications
- Troubleshooting computer applications.
- Manage universal Windows applications.
- Application Control Overview.
- Troubleshoot AppLocker Policy issues.
- Troubleshoot application compatibility issues.
- Kiosk mode configuration.
Module 10: Maintaining Windows 11
- Monitor and troubleshoot computer performance issues.
- Windows Update Overview.
- Configuring Windows Update for Business.
- Troubleshooting Windows updates.
Requirements
This is a 4-day ILT course that is designed to provide students with the knowledge and skills necessary to operate and troubleshoot Windows 11 computers and devices in an Active Directory Windows Server domain environment on an on-premises installation. These skills include understanding:
- important features of Windows 11
ways to use these functions in Active Directory
how to troubleshoot these features
Participants profile:
The main target group for this course is desktop support technicians (DSTs). These technicians provide second-level support to users using domain-joined computers running the Windows 11 operating system, typically in medium to large enterprises.
Testimonials (2)
Bardzo dobry kontakt z prowadzącym i jego wiedza. Umiejętność reagowania na potrzeby osób szkolonych.
Anna Ratajska - Uniwersytet Warszawski
Course - Introduction to SharePoint 2016 for Collaboration and Document Management (authorized training course MS 55193)
dyskusja na temat legalnosci umieszczania danych w chmurze i dobre praktyki przy modelowaniu i raportowaniu.