Course Outline

Leader identity

  • My self-esteem and sense of confidence in the role of a manager
  • How to find yourself as a manager, i.e. what challenges may I face?
  • What is my strength and what do I need to strengthen?
  • What is a leader's authority and how to build it
  • Emotional intelligence in building leader identity and team awareness
  • Assertive attitude in FU and FUKO communication in leader's practice

Difficult situations in employee management

  • Undermining authority - confronting an employee in public
  • Undermining the position of the superior behind his back
  • Reacting to messages indirectly (laughter, allusions, exaggerated reactions)
  • Responding to silent resistance

My scope of responsibilities - what I am responsible for and what is a priority.

  • Strategic thinking - development of structure, increasing operational efficiency
  • Check list of questions for the "new" manager - a way to create a vision of your work and the work of your team
  • Decision making – taking responsibility for actions
  • Problem solving – ongoing resolution of difficult situations
  • 8 rules of conduct to build good relationships with others

Management tools - the basis of success

  • Planning – strategic, quarterly, monthly and ongoing planning
  • Setting goals
  • TOC, DT
  • Coaching
  • Facilitation
  • mindful business leadership
  • Work organization – I only do what others cannot do
  • Effective delegation
  • Control and accountability for achieving goals
 21 Hours

Number of participants



Price per participant

Testimonials (5)

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