Łódź

Boutique Hotel's, Piłsudskiego 10/14, Łódź, Poland, 90-051
The training room is located 3 kilometers from the city center.

Piotrków Trybunalski

Hotel AGAT, Wojska Polskiego 118, Piotrków Trybunalski, Poland, 97 - 300

Subcategories (12)

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Corporate Governance
Image for Strategic Management category
Strategic Management
Image for Lean category
Lean
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Business Motivation Model
Image for Change Management category
Change Management
Image for Professional Development category
Professional Development
Image for Human Resources (HR) category
Human Resources (HR)
Image for Quality Management System (QMS) category
Quality Management System (QMS)
Image for Kaizen category
Kaizen
Image for Business Continuity Management category
Business Continuity Management
Image for Management and Leadership category
Management and Leadership
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Risk Management

Explore Our Courses

Leadership Organizational Change Training

 21 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies. By the end of this training, participants will be able to:
  • Understand the effect of change leadership on individuals, teams, and organizations.
  • Apply planning practices to organizational change efforts.
  • Effectively drive organizational change through change leadership.
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Statistical Process Control (SPC)

 14 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.By the end of this training, participants will be able to:
  • Understand the fundamentals of Statistical Process Control (SPC).
  • Use basic SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
  • Create and interpret various types of control charts for variable and attribute data to detect and analyze process variations.
  • Calculate and interpret process capability indices.
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Lean Six Sigma Fundamentals

 14 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at business professionals who wish to target specific organizational areas where process inefficiencies and defects are prevalent. By the end of this training, participants will be able to:
  • Understand the core concepts and principles of Lean Six Sigma.
  • Apply the DMAIC methodology to define, measure, analyze, improve, and control processes effectively.
  • Develop a plan for Lean Six Sigma deployment within their organization.
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Citizen Development

 35 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at business professionals who wish to learn how to develop applications and perform process automation even without any IT background. By the end of this training, participants will be able to:
  • Understand Citizen development and learn common Citizen Developer actions.
  • Learn how to perform process automation.
  • Automate tasks within business applications.
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Strategic Development: Thinking, Planning, Management and Leadership

 35 Hours
Overview This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use. The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation. Learning Objectives After attending this course, delegates will be able to:
  • Describe the main problems that are faced by an organisation;
  • Explain the various approaches to organisational development planning;
  • Analyse the current business environment and influences affecting the organisation;
  • Analyse resources within and external to the organisation;
  • Explain the various approaches to managing strategy and it place in the business plan;
  • Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
  • Apply a deeper understanding of strategic development plans;
  • Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
  • Define approaches to managing the identified risks;
  • Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
  • Design policies, systems and processes to successfully implement the emergent strategic plans;
  • Cover the key steps in change management
Who Should Attend
  • Product/Service Managers
  • Newly appointed as well as established Managers and Team Leaders
  • Heads of Operations
  • Senior Bank Managers
  • Human Resource Managers
  • Operations Managers
  • Marketing Managers
Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
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Statistical Thinking for Decision Makers

 7 Hours
This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them and be able to choose what kind of statistical methods are relevant in strategic planning of the organization. For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not. If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.
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Strategic Thinking

 21 Hours
In this instructor-led, live training in łódzkie, we walk new managers through the most important concepts of strategic thinking, putting theory into practice through task-based activities based on real-life cases. Participants get a unique opportunity to learn new ways of thinking, implement key concepts to solve problems, reflect on how these principles apply to their own work, and listen to and share their own perspectives with their instructor and class peers.
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Strategic Planning in Practice

 14 Hours
This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today. This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.
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Efektywność osobista - zarządzanie sobą

 7 Hours
The "Efektywność osobista - zarządzanie sobą" training is addressed to people who want to increase their effectiveness in their professional work, including team leaders, project managers and other professionals. The aim of the course is to develop the ability to influence others, improve interpersonal relationships, increase leadership effectiveness and achieve personal satisfaction through better professional relationships. The training is based on three pillars of interpersonal influence, building communication strategies, getting to know yourself for better communication with others and developing open and fluent communication. The form of classes is workshops that enable practical application of the acquired knowledge.
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Komunikacja w zespole projektowym

 14 Hours
The "Komunikacja w zespole projektowym" training is aimed at project teams that aim to develop communication skills at a master's level. The training focuses on providing communication tools, the IPS (Innovative Problem Solving) model, conflict management, and shaping the principles of non-antagonizing communication. Participants gain the skills to convey information tailored to the type of interlocutor, provide constructive criticism, and develop effective team cooperation.
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Leadership i kierowanie zespołem II

 7 Hours
The "Leadership and team management II" training is addressed to people involved in team management. The aim of the course is to develop leadership skills, get to know your own leadership style, acquire the right approach to management in various situations, learn the task function in a team and skillfully delegate responsibilities, as well as analyze team dynamics and effectively motivate employees. The training covers topics such as supervision style, team building, motivating individuals and the team, work organization and delegating tasks.
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Menedżer liderem zmian

 7 Hours
The "Menedżer liderem zmian" training is addressed to managers from various sectors, especially those who manage change processes in companies undergoing restructuring, mergers or acquisitions. The aim of the course is to develop managerial skills in effective change management, including defining the profile of a change leader, understanding change goals, engaging employees, creating a network of allies and achieving success at various stages of the change process. The training takes place in the form of a workshop and covers issues related to the styles of a change leader, change strategies, creating a coherent vision of the future and organizing a network of allies.
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Zarządzanie zespołem rozproszonym

 7 Hours
The "Zarządzanie zespołem rozproszonym" training is addressed to people at various organizational levels working remotely, especially those working from home. The aim of the course is to equip participants with the skills to build an effective distributed team, define roles, effectively delegate tasks, analyze team dynamics and harmoniously use the team's potential. In the form of a workshop, strategies for managing a distributed team, focused management of project results, the use of IT tools, maintaining interpersonal relationships, motivational techniques, time management and effective delegation of tasks are discussed.
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Gospodarka magazynowa WMS

 7 Hours
The "Gowarehousing management WMS" course focuses on the effective use of the warehouse in the context of implementing a WMS system. It includes the organization of warehouse processes, space management, packaging standards, as well as the analysis of benefits and costs of using modern solutions. The aim is to assess the supply chain according to SCOR, taking into account value stream and cost mapping using Activity Based Costing.
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Zarządzanie czasem i efektywność osobista

 14 Hours
The training focuses on developing time management skills and personal effectiveness. Participants will gain practical skills in prioritizing tasks, defining priorities, planning and organizing work. The course also covers workload control, effective use of time management tools, working under time pressure and identification and elimination of factors that disrupt work. Training topics include self-diagnosis, motivation, goals, task hierarchy, planning, organization, effective use of time and time management in the context of habits.
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Zarządzanie komunikacją kryzysową

 7 Hours
Training goals: acquiring the ability to manage external and internal communication of the organization in situations
crisis situations, as well as learning how to create procedures for operating in such situations.
Methods: Lecture. Discussion. Workshops.
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Zarządzanie zmianą - menedżerowie i liderzy

 7 Hours
The "Zarządzanie zmianą - menedżerowie i liderzy" training is addressed to managers managing teams at various levels of the organization, project managers and leaders of task teams involved in change processes. The aim of the course is to prepare management staff to effectively manage people in the change process, obtain acceptance for the change project, create dynamic activities related to the project, predict, minimize sources of conflict and involve all participants. The training covers three phases of organizational transformation, diagnosing the project, building a constructive attitude, effective communication in the context of change and optimizing methods of working with people.
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Business Continuity Practitioner

 14 Hours
This course is designed to help the attendee to build organizational resilience against a range of threats so that organizations can respond effectively to incidents, maintain the availability of business operations and safeguard its interests. 
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Advanced Product Quality Planning (APQP)

 21 Hours
Advanced Product Quality Planning (APQP) is a set of procedures and techniques for developing automotive products. This instructor-led, live training (online or onsite) is aimed at automotive professionals who wish to understand and apply the APQP process to their product quality plans. By the end of this training, participants will be able to:
  • Understand APQP requirements and processes.
  • Apply the APQP process to existing industrial processes.
  • Use the most suitable tools for developing high quality products.
  • Set up the systems needed to develop products and services that satisfy customer requirements.
  • Use APQP to enable better collaboration between suppliers and customers.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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Introduction to IATF 16949

 21 Hours
IATF 16949, or International Automotive Task Force 16949, is one of the most widely used automotive QMS (Quality Management System) standards in the industry. This instructor-led, live training (online or onsite) is aimed at professionals in the automotive industry who wish to create and manage a QMS in adherence to IATF 16949 standards. By the end of this training, participants will be able to:
  • Understand the IATF 16949 requirements.
  • Create a Quality Management System that helps ensure customer satisfaction in the end product or service.
  • Achieve the best practice in the design, development, manufacturing, installation, and servicing of automotive products.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • This course is designed to provide practical knowledge that can be applied to solving real-world problems and not as a preparatory course for certification.
  • To request a customized training for this course, please contact us to arrange.
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ISO 26262 Automotive Functional Safety

 28 Hours
ISO 26262 defines the requirements for functional safety in the automotive sector. This instructor-led, live training (online or onsite) is aimed at automotive professionals who wish to implement the ISO 26262 standard within their organization. By the end of this training, participants will be able to:
  • Understand functional safety as it relates to automotive hardware and software development.
  • Understand the legal responsibilities and compliance requirements of ISO 26262.
  • Implement the safety processes prescribed in ISO 26262.
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
Read more...

QMS Auditor / Lead Auditor (ISO 9001)

 21 Hours
In this instructor-led, live training in łódzkie, participants will learn about the QMS Audit principles, procedures and documentations as they step through a series of case studies, group discussions, and hands-on exercises and activities.  By the end of this training, participants will be able to:
  • Identify the Requirements for a successful QMS Audit.
  • Create an Audit Checklist for a sample audit scenario.
  • Report findings in accordance to ISO 9001 requirements.
  • Write and grade non-conformity reports and evaluate proposals for corrective action.
  • Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives.
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Supply Quality Management

 14 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers. By the end of this training, participants will be able to:
  • Adopt a proactive and collaborative approach for enhancing supplier quality.
  • Clearly define and communicate supply specifications and requirements.
  • Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
  • Use a QMS system to continuously monitor, inspect and audit supply chains.
  • Ensure that suppliers provide the highest quality products and services.
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Lean5S

 7 Hours
The "Lean5S" training is an introduction to the principles of Lean Manufacturing, focusing on the 5S methodology, including workplace organization, waste elimination and efficiency improvement. Participants will acquire skills in implementing the Sort, Set in Order, Shine, Standardize and Sustain stages, taking into account workplace safety.
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Managing Agile Projects with Lean and Kanban

 21 Hours
This course is created for people who need to combine Agile (notably SCRUM), with Lean and Kanban togather to manage their projects. It combines the worlds of product design and software design.  
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Lean 5S for Non-Manufacturing Purposes

 7 Hours
 Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way. This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works Upon completing the training you will:
  • Understand how  5S works and improve efficiency by 10 to 30%
  • Be able to indentify sources of waste and improve profitability
  • Understand the reasons for the five step process and know how to implement it
  • Have the tools and procedures in order to improve processes
  • Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course    
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Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations

 14 Hours
Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value. In this instructor-led, live training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:
  • Calculating the true cost of fulfillment
  • Lowering total costs across the supply chain
  • Overcoming resistance to change
  • Cultivating leadership and instilling a mindset of Lean thinking across the organization
Format of the course
  • Part lecture, part discussion, exercises and hands-on practice
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Lean Management: Lean Management in Manufacturing

14 Hours
In this instructor-led, live training in łódzkie (onsite or remote), participants learn how to apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:
  • Determining the root cause of inefficiencies.
  • Measuring performance.
  • Realizing the continuous improvement cycle.
  • Organizing Kaizen events.
  • Instilling a mindset of Lean thinking across the organization.
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Lean 5S

 7 Hours
Who should attend: Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works. Upon completing the training you will:
  • Understand how  5S works and improve efficiency by 10 to 30%
  • Be able to indentify sources of waste and improve profitability
  • Understand the reasons for the five step process and know how to implement it
  • Have the tools and procedures in order to improve production processes
  • Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
Read more...

Lean Services: Lean Management For The Service Industry

 14 Hours
In this instructor-led, live training in łódzkie (onsite or remote), participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement. This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.
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KAIZEN

 7 Hours
KAIZEN Derived from Japanese, meaning “continuous improvement”, it can be applied to both workplaces and business processes.
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Balanced Scorecard

 14 Hours
The training is designed to help anyone who is thinking of implementing or working on a balanced scorecard project
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Corporate Social Responsibility Fundamentals

 7 Hours
Gain understanding and insights into the value of investing in corporate social responsibility, philanthropy and sustainability. Training is conducted in an interactive form and includes a number of case studies.
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Market Forecasting

 14 Hours
Audience This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting. Description This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data. It uses standard tools like Microsoft Excel or some Open Source programs (notably R project). The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)
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Strategia biznesowa dla IT – elementy zarządzania strategicznego w praktyce

 14 Hours
The "Business Strategy for IT" training focuses on a practical discussion of the elements of strategic management. Participants gain skills in using modern strategic management tools, formulating development goals and implementing strategies in everyday activities. Benefits include higher work efficiency, better functioning in a changing business environment, and improved relationships with colleagues and clients. Training topics include SWOT analysis, PESTEL analysis, choice cascade, identification of sources of competitive advantage, sector analysis using Porter's five forces, SMART methods, marketing mix, creating a goal tree, development scenarios, as well as monitoring and evaluation of strategies.
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Strategic Management

 21 Hours
Audience Senior Managers who need an insight into the issues of Strategic Management and its application Format of the course A combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Case-Studies and Examples
By the end of the course, delegates will be able to:
  • Define issues underpinning successful strategic leadership and the link to a strong organisational climate
  • Describe a range of strategic business models and their potential implications for their own business
  • Define the critical concepts underpinning building high performing teams and managing change
  • Define and use key financial measures of strategic success
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Understanding Your Brand and Your Business

 21 Hours
Audience This course is designed for all staff requiring a wider view of their part of the business; their specific roles within it; and of their involvement in improving its contribution to the organisation as a whole Format of the course A combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises
By the end of the workshop, attendees will be able to:
  • Explain what “brand” is and how they can influence it
  • Understand the process for Change strategies and your company’s position within them
  • Detail the relevant principles underlying any change to a business
  • Realise the importance of Customer / Stakeholder relationships in the successful running of any business
  • Define the financial aspects of a business and of the delegates’ part of that business
  • Determine the important aspects of negotiating to ensure the best possible outcome for their part of the business
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Governance, Risk Management & Compliance (GRC) Fundamentals

 21 Hours
Course goal: To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities. Overview:
  • GRC Basic terms and definitions
  • Principles of GRC
  • Core components, practices and activities
  • Relationship of GRC to other disciplines

 
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Integrated Risk & Corporate Governance

 35 Hours
Overview Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions. Key features include:
  • the explanation of the current risk-based regulations
  • detailed review of the major risks faced by banks
  • industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
  • using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
  • what challenges could be faced by risk managers in the future.
The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss. Objectives The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:
  • major risk within the financial industry and the major international risk regulations
  • how to manage a bank’s assets and liabilities whilst maximising return
  • the interaction between risk types and how banks use an integrated approach for their management
  • corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
  • how to develop a culture of risk governance as a tool for minimising unnecessary risk taking
Who should attend this seminar This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:
  • Board level bank management
  • Senior managers
  • Senior risk managers and analysts
  • Senior directors and risk managers responsible for strategic risk management
  • Internal auditors
  • Regulatory and compliance personnel
  • Treasury professionals
  • Asset and liability managers and analysts
  • Regulators and supervisory professionals
  • Suppliers and consultants to banks and the risk management industry
  • Corporate governance and risk governance managers.
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Project Risk Management

7 Hours
This course is aimed at Project Managers and those interested in Risk Management within Projects.
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Risk management

 14 Hours
The training allows you to learn in practice aspects of risk management in projects. As part of the training participants learn about international standards-based procedures, techniques and tools used in many organizations that allow them to plan the management of challenges in projects, classify them and prepare to consciously manage situations with low predictability and crisis situations.
The training is dedicated to those interested in developing competence in risk management - one of the main elements of conscious management of Project Managers, Scrum Masters.
The training consists of a substantive part, workshops, practical examples.
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Customer Care Services

 14 Hours
Introduction Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important. The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business. Objective Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important. This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully. Training Benefits
  • Identify and meet customer expectations
  • Communicate effectively with customers
  • Manage customer perceptions
  • Deal with different types of customers
  • Respond effectively to in-person and telephone customer contacts
  • Write effective emails and letters
  • Manage stress
  • Course Discussions and Exercise
  • Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments
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Customer Service Care Strategy

 14 Hours
An effective customer care strategy is essential to the growth of your business. ... A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.   This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.   Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services or products  to others.   This course will also help participants communicate effectively, appropriately and clearly in all situations.   OBJECTIVES           Helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting customer needs and benchmark their service against their competitors, review the quality of your current customer service, set objectives and establish a strategy to meet the following.
  • Create and Increase Quality customer service.
  • Critical Quality Customer Service Skills
  • Communication skills  with customers
  • Conversations over the Telephone      
  • E-mail to Enhance Customer Service…
  • How to Deal with Difficult Customers
  • Do’s and Don’ts of Customer Service 
  Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
  • To learn more about ___, please visit: ___
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Assertiveness

 7 Hours
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will:
  • Understand and overcome the barriers to being assertive
  • Recognise behaviour traits within yourself and others and learn effective strategies for managing them
  • Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
  • Effectively manage difficult situations.
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Advisory & Leadership Skills

 14 Hours
This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
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Business Communication Skills

 35 Hours
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others. Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
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Customer Care Strategy

 21 Hours
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations. OBJECTIVES
  • Developing competencies in the area of professional customer care
  • Increasing the efficiency of communication with customers
  • Attaining the knowledge of how to get to the underlying needs and expectations of customers
  • Building strong and sustainable relationships with clients
  • Expanding the positive image of the company in the market
  • Identifying, reducing, and overcoming objections and barriers
  • Learning about personalities and communication preferences when dealing with clients
  • Establsihing the ability to create an open environment for communication
  • Developing skills to communicate clearly and effectively
  • Identifying barriers to effective communication
  • Mastering body language and non-verbal communication
METHODS
  • Role-playing
  • Self-assessment tests
  • Exercises in groups
  • Individual work
  • Practice sessions
  • Lectures
  • Discussions
LEARING OUTCOMES At the completion of this course, participants will be able to:
  • Adopt a focused customer care strategy
  • Identify key customer issues
  • Build the professional image of the company
  • Adapt to specific customer behaviour styles
  • Increase customer loyalty through exceptional customer service
  • Develop communication abilities with clients
  • Use techniques to build relationships
  • Develop a personal action plan to improve customer service skills
  • Show gestures of generosity and high quality customer care
  • Use techniques to deal with difficult situations
  • Recognise barriers to the delivery of outstanding customer service
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Coaching Skills

 7 Hours
Audience Staff who need to be fully prepared to deliver high quality Coaching sessions
  • To individual members of their own staff
  • To their teams
  • To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course A combination of:
  • Facilitated Discussions
  • Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
  • Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
  • Deliver meaningful Coaching Sessions
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Conflict Resolution, Assertiveness and Self Confidence

 14 Hours
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable. Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance. This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills. Objectives:
  • To understand the fundamentals and nuances of conflicts in organizations
  • To explore key concepts, factors, theories, types, and models in conflict resolution
  • To discover the personality types, leadership styles supporting negotiation skills
  • To learn the art of assertiveness and self-confidence
  • To experiment, experience and practice conflict resolutions 
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Efektywna sprzedaż i kreatywne rozwiązywanie problemów

 14 Hours
The training focuses on developing sales skills, motivation, customer service and creative problem solving. Participants will gain knowledge about modern sales strategies, building relationships, analyzing customer needs, effective negotiation techniques, and dealing with difficult situations. The course also covers issues related to the psychology of shopping, building a personal brand in sales, as well as tools for a creative approach to solving problems.
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How to Manage Stress and Avoid Burnout

 7 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life. By the end of this training, participants will be able to:
  • Understand the two types of stress: distress and eustress.
  • Articulate your personal indicators and relievers of stress.
  • Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
  • Shift negative emotions and boost positive ones using proven techniques.
  • Deal with stress-causing. disempowering beliefs around work, life, and relationships.
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Influencing and Avoiding Conflict

 21 Hours
Audience
  • Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
    • Their colleagues
    • Their bosses
    • Their internal and external customers and stakeholders
Course Objectives By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and 
  • Case Studies
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Mentoring and Coaching

 7 Hours
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
  • State the difference between mentoring and coaching
  • Discuss relevant learning theories
  • Describe different learning styles
  • Explain the feedback model
  • Outline basic coaching principles
  • State the component parts of the GROW coaching model 
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Communicating and Influencing For Team Members

 14 Hours
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
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Handling Conflict with Confidence

 14 Hours
Audience Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
By the end of the course, delegates will be able to:
  • Understand conflict and its effect on ourselves and others
  • Define assertive and non-assertive behaviours
  • Appreciate the need for self-management before managing others
  • Develop capability in engaging conflict assertively
  • Build confidence through demonstrations and practical simulations
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People and Team Management

 21 Hours
Audience Staff who need to be fully aware of the issues surrounding People and Team Management for:
  • Themselves
  • Their colleagues (peers)
  • Their bosses
  • Their team members
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Appreciate how to manage, motivate and develop their team members
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Zatrudnianie cudzoziemców w 2024 roku

 5 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at ___ who wish to use ___ to ___.By the end of this training, participants will be able to:
  • Install and configure ___.
  • ___. 
  • ___. 
  • ___. 
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Anti-Money Laundering (AML) and Combating Terrorist Financing (CTF)

 14 Hours
Audience All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues; Format of the course A combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Case Studies
  • Examples
Course Objectives By the end of this course, delegates will be able to:
  • Explain how AML and CTF might be prevented
  • Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
  • Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
  • Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
  • Understand some of the other “hot spots” in Financial Crime
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COBIT (Control Objectives for Information and Related Technology)

 7 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at business managers, IT managers, and risk and compliance managers who wish to implement the COBIT framework to optimize IT governance and management. By the end of this training, participants will be able to design, develop, implement, monitor, and enhance IT governance and management using COBIT principles and methods.
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The Compliance and MLRO Refresher Programme

 7 Hours
The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK. The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.
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Corporate Governance

 7 Hours
Audience All staff needing a working knowledge of Corporate Governance for their organisation Format of the course A highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Examples
  • Exercises
  • Case Studies
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Change Management

 14 Hours
Audience: This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business Format of the course A combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
At the end of this course, attendees will be able to:
  • Explain the basic Change Strategies that underpin the planning for change in an organisation
  • Understand the use and application of the 9 Change Principles
  • Construct a Change Plan suitable to their part of the business
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Models for Change - A change management workshop

 14 Hours
This instructor-led, live training workshop (onsite or remote) is aimed at introducing available change management models with their pros and cons and case studies in order to equip the delegates with the knowledge and skills to choose the most appropriate model specific to their domain itself.Format of the CourseA combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
At the end of this course, attendees will be able to:
  • Explain the basic Change Strategies that underpin the planning for change in an organisation
  • Construct a Change Plan suitable to their part of the business.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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Kanban Management Professional 1

 14 Hours
Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.
 
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
 
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation. What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation  
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Kotter’s 8-Step Change Model

 14 Hours
John Kotter wrote "Leading Change" which looked at what people did to transform their organisations. Kotter introduced an 8-step change model for helping managers deal with transformational change.  This instructor-led, live training in łódzkie (online or onsite) is aimed for managers, business owners and strategists planning to implement Kotter's 8 model in their respective organization.
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Driving Change with the McKinsey 7s Model

 14 Hours
Instead of supporting deep analysis and large shifts, the McKinsey 7-S model is great for analyzing how coherent your company is. If you know that you need to change your act, but you’re not sure what to do, this is the change management model for you. This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\ Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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The Kanban Method (TKP)

7 Hours
Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.Learning OutcomesThis 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”Who Should AttendThis course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:
  • Senior Management Positions (CxO)
  • Program and Project Managers
  • Product Managers, Product Owners and Business Analysts
  • Scrum Team Members
  • Scrum Masters, Team Leads and Change Agents
  • Product & Software Developers & Testers
  • Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
  • Other roles such as HR and Finance professionals
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Business and IT System Agility in the Digital Age

 7 Hours
Participant Profiles  CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers Objective This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age. In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.
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Business Modeling for an Agile Enterprise

 14 Hours
Objective: Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs. This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.
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Bezstresowe zarządzanie sobą w czasie - jak mieć zawsze określone cele i być efektywnym w ich realizacji.

 14 Hours
Stress-free time management is an approach to life and work that aims to reduce stress through effective management of time, priorities and emotions. Creating a Schedule, prioritizing tasks, managing emotions, relaxation practices, breathing exercises, meditation, yoga or walking can help reduce stress and improve well-being, allowing you to manage your time effectively. It is important to find a balance between work and rest and use the techniques that best suit your lifestyle and work.
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Chief Technology Officer (CTO) Fundamentals

 14 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO. By the end of this training, participants will be able to:
  • Hire and lead a vibrant and innovative technical team.
  • Effectively adopt and manage the technology needed to develop great products.
  • Apply useful techniques and strategies for managing products and projects.
  • Scale the company business and move it in the right direction.
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Management and Team Development

 7 Hours
Audience Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports) Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
By the end of the course, delegates will be able to:
  • Understand the different skills required for Managing and for Leading
  • Develop their team in the most-effective way
  • Explain how best to deliver Change in their part of the organisation
  • Manage staff performance better
  • Successfully negotiate their preferred solutions
  • Explain how to deal with the difficult situations they may encounter in the office
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Managing Remote Teams

 7 Hours
This instructor-led, live training in łódzkie (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams. By the end of this training, participants will be able to:
  • Explore remote leadership, structures, and components to successfully adapt a remote work setup.
  • Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
  • Use existing tools and technologies to improve virtual communication and collaboration.
  • Implement goal setting and project management methods to measure the performance of a remote team.
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Róznice pokoleniowe w zarządzaniu. Pracownicy pokoleń XYZ. Jak z nimi funkcjonować

 14 Hours
Training 'Generation differences in management. Employees of Generation XYZ. How to function with them' is addressed to team leaders, offering knowledge and skills in the area of communication and motivation of employees of generations X, Y and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling the effective acquisition of necessary skills. to manage a team in a generationally diverse environment.
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How to Learn New Behaviours to Improve Your Results

 7 Hours
We often think we need to learn a new process, tip or trick in order to impress someone, get promoted or produce excellence. However, usually we need to change our beliefs. Our beliefs are chronic thoughts that we think often that then subconsciously restrict and control how we act. This short course shows how to hack your behaviours by jumping to the belief part of the cycle not the behaviour part - that will naturally follow. We mistakenly believe - we act a certain way (do), which gives us these great results (get) and then we gain the ability to 'be' this new person (be.) However, the reality is we need to become the person fist - adopt the standards and worldview/beliefs of that person and then our behaviours (actions) will naturally fall in line and the improved results will follow.
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Testimonials (25)

Training was tailored to my needs

Patricia - Embraer
Course - Influencing and Avoiding Conflict

Maintenance and improvement

Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN

About the sense of humor and energizing us to focus more in the topic.

Roy Tolledo - Toray Membrane Middle East
Course - Lean Management: Lean Management in Manufacturing

Examples from "life" are provided and I was very interested in the topic of personality types

Tomek - Amer Sports Poland
Course - Governance, Risk Management & Compliance (GRC) Fundamentals

Machine Translated

All interaction between Elodie and us . Good ratio theory/practice.

Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members

Openness and tendency to conduct open discussions, cool examples, appropriate amount of materials during presentations supported by cool examples and group work, which motivates "closed to each other" teams.

Magdalena - Zehnder Polska Sp. z o.o.
Course - Efektywność osobista - zarządzanie sobą

Machine Translated

The excercises were really fun

Jakub - AXA XL
Course - Business Communication Skills

using the Lumina application, after explaining how to interpret the test results; 1 on 1 meetings

Wojciech - E-msi
Course - Menedżer liderem zmian

Machine Translated

Przekazywanie wiedzy w sposób konkretny na przykładach. Momenty humorystyczne. Przytaczanie badań.

Maciej - ARCYDOM S.C.
Course - Efektywna sprzedaż i kreatywne rozwiązywanie problemów

Wysoki poziom wiedzy prowadzącego.

Przemek - Sreamsoft Kraków sp. z o.o.
Course - Komunikacja w zespole projektowym

That she was replying to the questions and explaining everything with details, considering specific conditions and situations.

Marta Gralewska - Roche
Course - Assertiveness

Ewa pomogla nam zaprojektowac najblizsze miesiace pracy pod wzgledem wprowadzenia duzej zmiany w naszej organizacji

ANna Klesnicka - McCain Poland sp. z o.o.
Course - Leadership i kierowanie zespołem II

Przykłady przeprowadzone na naszym produkcie

Jarosław Wróblewski - MARELLI SOSNOWIEC POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Course - ISO 26262 Automotive Functional Safety

Metoda spotkań codziennych i rezerwacji czasu dla siebie speed.

Roman Bielski - BWI Poland Technologies
Course - Zarządzanie zespołem rozproszonym

zakres, dopasowanie tematu do naszych realiów

Dariusz Możdżeń - TOOLMAX Sp. z o.o.
Course - Lean 5S for Non-Manufacturing Purposes

doing exercises, learning from each other, meeting colleagues virtually in small and large groups

Gergely Csuti - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence

Bardzo podobają mi się części ćwiczeniowe., bardzo dużo można z tego wyciągnąć :)

Urszula Meller- Holik - Covebo
Course - Strategic Planning in Practice

Learning the basic meaning of lean and what steps are used to become lean.

Taggart Desmet - Orica Canada
Course - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations

wspaniała prowadząca

Allegro.pl Sp. z o.o., ul. Grunwaldzka 182, 60-166 Poznań
Course - Supply Quality Management

Marek has good contact with attenders catch when the people are not focused and work to motivate team.

piotr mokrzycki - GE Medical Systems Polska Sp. Z O.O.
Course - Managing Agile Projects with Lean and Kanban

A380 case study.

Deepak Shamsunder - Strata Manufacturing
Course - Advanced Product Quality Planning (APQP)

Mr Andrew easily understood and responded so well to participants' answers.

Junaidah Ahmad - GAS MALAYSIA DISTRIBUTION SDN BHD
Course - Market Forecasting

Simulation exercises.

- Embassy of Canada
Course - Lean Services: Lean Management For The Service Industry

The references on the material, and everything else that was provided during the training. However, I would recommend advertising this training so more people can attend.

Freddie Martinez - City of Spruce Grove
Course - Balanced Scorecard

Hakan was very enthusiastic and knowledgeable

Hugo Perez - DENS Solutions
Course - Project Risk Management

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