Course Outline

Openness to others: 5 generations on the consumer market, 4 generations on the labor market

  • Openness to others - five generations on the market: Generation Z, Generation Y, Generation X, Baby Boomers Generation, Traditionalists Generation.
  • What generation do I represent?
  • Characteristics of 4 generations operating on the labor market: Z, Y, X and Baby Boomers

Generational differences among employees:

  • Defining and managing the employee's development potential, taking into account the specific needs and life opportunities resulting from age - key competencies
  • Techniques and skills in motivating and managing employees of different ages.

Age management – how did we prepare for the youngest generations Y and Z?

  • what is an employee of Generation Y and Z like?
  • What motivates an employee from Generation Y and Z?
  • How to communicate with an employee from Generation Y and Z?
  • How to manage an employee from Generation Y and Z?

X,Y,Z communication

  • How to design appropriate communication for generations X, Y, Z
  • Why do I need to adapt my message?
  • Common communication tools – Feedback
  • How to communicate to motivate generations?
  • Open communication – authority in communication
  • Business communication, cooperation development

XYZ management and motivation

  • Setting goals and implementing tasks
  • Team management, coordination of activities, project management - intergenerational cooperation
  • What motivates each generation? – the key to the generation
  • How to design cooperation?
  • How to complement each other in business?
  • How to effectively divide tasks in a team - competence table
  • How to build natural authority and self-esteem in XYZ?
  • Is Generation Z difficult to manage and what really motivates them?
  • Will we soon be short of employees?
  • XYZ recruitment - what does each generation care about?

Difficult XYZ situations – assertiveness in communication

  • Conflict management – difficult situations between generations
  • How to predict conflicts at work?
  • Levels of communication – attitudes of the interlocutor (boss, employee, supplier, recipient)
  • How to talk to an employee, supervisor, etc.?
  • Empathy in communication
  • What do different generations expect from me in communication?
  • How to reduce stress through transparent communication?

Requirements

There are no specific requirements needed to attend this course.

 14 Hours

Number of participants



Price per participant

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