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Plan Szkolenia
Introduction to Formal Etiquette
- Overview of formal etiquette in hospitality
- Importance of etiquette in customer service
- Historical perspectives and evolution of formal etiquette
The Art of Hosting
- Roles and responsibilities of a host
- Preparing for guests
- Welcoming guests
Dining Etiquette and Table Manners
- Understanding table settings
- Use of cutlery and glassware
- Napkin etiquette
- Appropriate behavior at the table
- Handling special dining situations
Professional Serving Techniques
- Serving and clearing procedures
- Plate handling and presentation
- Managing multi-course meals
- Wine and beverage service
Special Event Management
- Planning and organizing formal events
- Coordinating with other staff and departments
- Handling unexpected situations and guest requests
Cultural Sensitivity and International Etiquette
- Understanding and respecting cultural differences
- International dining etiquette
- Adapting service to diverse clientele
Communication and Interpersonal Skills
- Effective communication with guests and team members
- Body language and professional appearance
- Handling complaints and difficult situations
Summary and Next Steps
Wymagania
- Foundational understanding of hospitality services, roles, and responsibilities
Audience
- Hospitality staff
14 godzin
Opinie uczestników (5)
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Szkolenie - Workshop: Boost your productivity with this new method!
Otwartość prowadzącej, poczucie humoru, podejście i wiedza
Justyna - e-file
Szkolenie - Mindfulness Workshop
podejście do szkolenia szkolącej, duzy zakres wiedzy i umiejętność przekazania tej wiedzy
Andrzej - Solutions30 Wschód Sp. z o.o.
Szkolenie - Budowanie i zarządzanie zespołem
Było to przydatne doświadczenie zarówno z zawodowego, jak i personal punktu widzenia. Trener był bardzo kompetentny i przekazał nam ważne informacje do wykorzystania w miejscu pracy, ale także w życiu prywatnym. Byłem w stanie zastanowić się nad własnymi cechami charakteru i cechami ludzi wokół mnie, a dzięki nim skorzystać lub poprawić siebie. Ćwiczenia radzenia sobie ze stresem były proste i pomocne w zastosowaniu.
Sara Sertori - ASSTRA Forwarding AG
Szkolenie - Stress Management and Prevention
Przetłumaczone przez sztuczną inteligencję
Due to the activities from each content, I understood their main ideas/ concepts very well within a short time. I would like to say that the activity reflects on not only our current situation but also how to advance the skill & knowledge effectively and efficiently.
