Course Outline
1 What is design thinking ?
2. Defining customers/users with using personalization techniques
3. Step 1- Empathy - in interaction with the customer/ user
4. Step 2 - Defining the problem / challenge -customer situation
5. Step 3 -Creating solutions - identifying alternatives
6. Step 4 -Prototyping - selecting from alternatives
7. Step 5 -Testing - interactions with customers/users
8. Step 6 -Delivered service/product and what's next
9. Summary -good practices and pitfalls design thinking
Requirements
The training requires no additional preparation.
Testimonials (5)
I liked the break outs and the chance to work with my peers taking the course. I also liked the small group we had although I understand this is not the norm
David - Home Office
Course - Professional Scrum Product Owner II
Paul was a fantastic trainer. I enjoyed his style of teaching and delivery pace
Adeola
Course - Professional Scrum Master II | PSM II (Scrum.org accredited training course)
Really pragmatic. Lots of detailed discussions, practical exercises. Constructive debates.
Echardt - BMW SA
Course - Professional Scrum with Kanban | PSK (Scrum.org accredited training course)
The pacing, the frequent breaks, exercises, and clear explanation. If i were to do PSM 2 I would want the same trainer.
Finton
Course - Professional Scrum Master I | PSM I (accredited training course with Scrum.org exam and certification)
Pełen profesjonalizm, rewelacyjna komunikacja między uczestnikami a trenerem, fontanna wiedzy, świetne przykłady odzwierciedlające rzeczywiste uzasadnienie opisywanej metodyki. Oceniam bardzo pozytywnie!