Course Outline

1 What is design thinking ?
2. Defining customers/users with using personalization techniques
3. Step 1- Empathy - in interaction with the customer/ user
4. Step 2 - Defining the problem / challenge -customer situation
5. Step 3 -Creating solutions - identifying alternatives
6. Step 4 -Prototyping - selecting from alternatives
7. Step 5 -Testing - interactions with customers/users
8. Step 6 -Delivered service/product and what's next
9. Summary -good practices and pitfalls design thinking

Requirements

The training requires no additional preparation.

 7 Hours

Number of participants



Price per participant

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