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Plan Szkolenia
Course Introduction
- Importance of processes, Agility and the role of the Process Owner
Process Design Basics
- The Elements of a Process
- Process Owner Responsibilities
- Process sponsorship
- Process resourcing
- Process design and improvement
- Process management
- Process awareness
Process Owner Knowledge, Skills, and Attributes
Selecting a Process Owner
Related Roles
- Process Manager
- Global Process Owner
- Value Stream Owner
- Roles of a Service Management Office (SMO)
The Characteristics of an Agile Process
Agile Basics
- What is Agile?
- The Agile Manifesto
- Why Agile Projects are Successful
Scrum Basics
- Scrum Roles, Artifacts, and Events
- Scrum Pillars
- Scrum in a Nutshell
- Scrum, Kanban, or Both?
Agile Service Management Basics
- Agile Service Management Value
- Agile Service Management Roles, Artifacts and Events
- Characteristics of an Agile Process Two Aspects of Agile Service Management
- Agile Process Design
- Agile Process Improvement
Agile Process Design
- Creating and Populating a Process Backlog
- Personas
- User Stories
- Themes
- Epics
- User Story Mapping
- Ordering and Maintaining the Process Backlog
- Process Design Sprints
- The Process Owner and Sprint Events
- Process Implementation
- Potentially Releasable Process Increment
- Definition of 'Done'
- Release Planning
Agile Process Improvement
- Aligning Processes with Strategic Goals
- CSI Sprints and Plan-Do-Check-Act
- Sustaining Improvements
- Assessing Process Maturity
- Implementing Process Improvements
- Working with Line Managers
- Overcoming Resistance to Change
Measuring Value
- Demonstrating Value
- Leading and Lagging Performance Indicators
- Critical Success Factors and Key Performance Indicators
- Service Level Agreements and Operational Level Agreements
- Conducting Measurement Reviews
- Communicating Performance
Process Improvement Tools and Technologies
Getting Started
Challenges and Critical Success Factors
Additional Sources of Information
Exam Preparations
- Exam Requirements, Question Weighting, and Terminology List
- Sample Exam Review
Wymagania
PREREQUISITES
- Completion of pre-class assignment
- Familiarity with Scrum, IT and IT services
AUDIENCE
The target audience for the CAPO course is:
- Process owners
- Process managers
- Employees and managers responsible for designing, re-engineering or improving processes
- Consultants guiding their clients through process improvement initiatives
- Anyone responsible for:
- Managing process-related requirements
- Ensuring the efficiency and effectiveness of processes
- Maximizing the value of processes
14 godzin
Opinie uczestników (5)
The DevOps tool
Jeremie Mandap - Mizuho Bank Ltd - Manila Branch
Szkolenie - Agile Business Analysis
Pełen profesjonalizm, rewelacyjna komunikacja między uczestnikami a trenerem, fontanna wiedzy, świetne przykłady odzwierciedlające rzeczywiste uzasadnienie opisywanej metodyki. Oceniam bardzo pozytywnie!
Michał Szumski - Wyższa Szkoła Bankowa w Gdańsku
Szkolenie - AgilePM® Foundation (Agile Project Management Foundation - szkolenie akredytowane z egzaminem)
Doświadczenie Trenerki
Dominik Purchala - Uniwersytet Warszawski
Szkolenie - Agile Project Management with Kanban
Bardzo pragmatyczne podejście Leszka do tematów, dzielnie się wiedzą i inspiracją co do prostych rozwiązań. Bez przerostu formy nad treścią. Bez teoretyzowania.
Roksana Popowicz - SOGECAP S.A. ODDZIAŁ W POLSCE
Szkolenie - Managing Projects using Waterfall and Agile Techniques
Marek has good contact with attenders catch when the people are not focused and work to motivate team.
