Course Outline
1. Planning and measuring performance in the organization- introduction:
- KPIs in strategy
- KPIs in processes
- KPIs in projects
2. Strategic effectiveness of the organization and links to projects - measuring effectiveness based on
- Strategic Score Card (Balanced Score Card) and Hoshin Kanri (Lean management) approach:
- Financial perspective
- Customer perspective
- Process perspective
- Development perspective
- OKR - Objectives and Key Results
3. Efficiency in BAU operations - "Business as usual" and linkage to projects
- Process objectives and performance indicators for selected processes of the organization
- Optimization of KPIs and KSF (Critical Success Factor) over time - Why focus on one and what indicator, rather than 20 at a time
- Data and systems - the basis for managing KPIs in an organization
4. Efficiency in the development of the organization - strategic projects and KPIS:
- Process objectives and project performance indicators in organization - decision matrix
- Optimization of KPIs and KSF (Critical Success Factor) in projects
5. Setting KPIs is not enough - monitoring system and cascading of goals in projects
- KPIs about the organization - "Catchball" thinking
- Strategic and operational indicators
- KPI implementation plans
- Supporting systems and data
- KPI monitoring and verification against data
6. Summary of the workshop in the formula START, STOP, CONTINUE
Requirements
The training requires no additional preparation.
Testimonials (5)
I liked the break outs and the chance to work with my peers taking the course. I also liked the small group we had although I understand this is not the norm
David - Home Office
Course - Professional Scrum Product Owner II
Paul was a fantastic trainer. I enjoyed his style of teaching and delivery pace
Adeola
Course - Professional Scrum Master II | PSM II (Scrum.org accredited training course)
Really pragmatic. Lots of detailed discussions, practical exercises. Constructive debates.
Echardt - BMW SA
Course - Professional Scrum with Kanban | PSK (Scrum.org accredited training course)
The pacing, the frequent breaks, exercises, and clear explanation. If i were to do PSM 2 I would want the same trainer.
Finton
Course - Professional Scrum Master I | PSM I (accredited training course with Scrum.org exam and certification)
Pełen profesjonalizm, rewelacyjna komunikacja między uczestnikami a trenerem, fontanna wiedzy, świetne przykłady odzwierciedlające rzeczywiste uzasadnienie opisywanej metodyki. Oceniam bardzo pozytywnie!