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Plan Szkolenia
Introduction
ServiceNow Overview
- What is ServiceNow?
- ServiceNow features and tools
Preparing the ServiceNow Environment
- Setting up an MID Server System
ServiceNow Quick Start
- Navigating the ServiceNow user interface
- Working with ServiceNow docs and community
ServiceNow for End Users
- Implementing configurations
- Creating and maintaining reports
ServiceNow Service Management
- Working with Incident Management
- Working with Change Management
- Working with Configuration Management
Summary and Conclusion
Wymagania
- A basic understanding of ITIL principles
Audience
- ServiceNow Users
7 godzin
Opinie uczestników (4)
Professionalism and mastery of the subject by the trainer. The practical exercises were also great!
Mame - Orange Business
Szkolenie - ServiceNow HR Service Delivery (HRSD)
Przetłumaczone przez sztuczną inteligencję
Był bardzo techniczny i zawierał wiele przykładów.
Zoltán - Training360 Kft.
Szkolenie - Application Performance Management (APM) - Focused on the Dynatrace® Software Product
Przetłumaczone przez sztuczną inteligencję
Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.
Glenn Camacho - Hoegh Autoliners ROHQ
Szkolenie - ServiceNow for Administration
Knowledge, the rapport and the training style.
