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Plan Szkolenia
Leadership v Management
- The similarities and differences between Leadership and Management. What makes a Great Leader;
- what makes a Great Manager?
- Management Styles
- Organisational Climate
- Merging Management Styles with Organisational Climate
Developing a Successful Team
- What is a Team?
- The stages of Team Development
- How can a manager influence the stages of Team Development…?
Performance Management
- Setting Objectives
- Managing Individuals’ Performance
- Coaching for Improved Performance
- Delegation
- Feedback as a Performance Management tool
Successfully Delivering Change
- Why Change does (or does not!) work
- The 9 key change principles
- The emotional reactions to change
- Resistance to change – and the benefits of resistance
Negotiating for Best Results
- Communication in Negotiation
- The importance of Effective Presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
Handling Conflict
- What causes conflict?
- The Phases of Conflict Handling
- Understanding the Conflict
- Understanding your / the other person’s position in the conflict
- Resolving the Conflict
- Kilmann’s Five Conflict-Handling Modes – and how to apply them
- Bridging the Gap
7 godzin
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