Plan Szkolenia
- Reviewing and describing a process from start to end
- from the first contact with client to end of process in back-office
- Defining key indicators to measure the process performance
- how to define the most relevant indicators
- how to measure these indicators, etc.
- Identifying areas for improvement on the process
- how to identify these improvements
- what to focus on
- what to avoid, etc.
- Proposing recommendations to improve the process
- what type of recommendations
- how to write them
- how to ensure operational recommendations, etc.
- Monitoring the improvements
- which governance structure to monitor the process improvements
- how often
- which type of reporting, etc.
Opinie uczestników (4)
The pace was good, with a nice mixture of knowledge sharing, demonstrations and practical work. Filip was very engaging and provided the energy to get through the course. It was good that there was a lot of 1:1 tuition, with Filip going through individual training exercises.
Colin - Worldpay
Szkolenie - BPMN, DMN, and CMMN - OMG standards for process improvement
Otwarta dyskusja na temat różnych zagadnień i przykładów wydarzeń z jakimi możemy się zetknąć przy tworzeniu wymagań.
Piotr - Nippon Seiki Europe
Szkolenie - IREB CPRE Foundation - przygotowanie do egzaminu
Poruszenie wszystkich punktów zawartych w programie szkolenia oraz elastyczność prowadzącego na formę prowadzenia zajęć i tematy, które w danym momencie uczestnik szkolenia chciał rozwinąć
Mateusz Gaweł
Szkolenie - Podstawy inżynierii wymagań i analizy
Professional knowledge from the market provided by an expert