ITIL®: Intermediate Capability Stream: Release, Control & Validation (RC&V) Training Course

Course CodeCourse Code

itilrcv

Duration Duration

35 hours (usually 5 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Overview Overview

The target group of the ITIL Certificate in Service Offerings and Agreements is: 

  • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
  • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization. 
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme 
  • Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process
owners.

Examination costs are not included.

Course OutlineCourse Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: 

  • Service Management as a Practice 
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management 
  • Change management as a capability to realise successful service transition 
  • Service validation and testing as a capability to assure the integrity and the quality of service transition 
  • Service asset and configuration management as a capability to monitor the state of service transition 
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability 
  • Service request fulfilment and evaluation to assure meeting committed service level performance 
  • Common Service Operation activities for supporting the service management Lifecycle 
  • Release Control and Validation process roles and responsibilities 
  • Technology and Implementation Considerations 
  • Challenges, Critical Success Factors and risks

And specifically in the following key ITIL process and role areas: 

  • Change management 
  • Service release and deployment management 
  • Service validation and testing 
  • Service asset and configuration management 
  • Knowledge management 
  • Request fulfilment 
  • Service Evaluation

Bookings, Prices and EnquiriesBookings, Prices and Enquiries

Guaranteed to run even with a single delegate!
Private Classroom
 
Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
Private Remote
From 11000PLN
Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet. More Information

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Private Remote
1 11000PLN
2 6925PLN
3 5567PLN
4 4888PLN
Public Classroom
From 4793PLN
(66)
Public Classroom
Participants from multiple organisations. Topics usually cannot be customised

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom
1 4793PLN
2 3822PLN
3 3498PLN
4 3336PLN
Cannot find a suitable date? Choose Your Course Date >>
Too expensive? Suggest your price

Related Categories

Course category

Related Courses

Upcoming Courses

VenueCourse DateCourse Price [Remote / Classroom]
Łódź, ul. Tatrzańska 11Mon, 2018-02-05 09:0011000PLN / 5293PLN
Gdynia, ul. Ejsmonda 2Mon, 2018-02-05 09:0011000PLN / 5043PLN
Białystok, ul. Malmeda 1Mon, 2018-02-05 09:0011000PLN / 5543PLN
Kraków, ul. Rzemieślnicza 1Mon, 2018-02-05 09:0011000PLN / 5793PLN
Poznan, Garbary 100/63Wed, 2018-02-07 09:0011000PLN / 4793PLN

Course Discounts

Course Venue Course Date Course Price [Remote / Classroom]
BPMN 2.0 for Business Analysts Katowice ul. Opolska 22 Mon, 2018-01-22 09:00 5940PLN / 3030PLN
Adobe Creative Cloud - Montaż video Katowice ul. Opolska 22 Mon, 2018-01-29 09:00 3861PLN / 2455PLN
DTP (InDesign, Photoshop, Illustrator, Acrobat) Kielce, ul. Warszawska 19 Mon, 2018-01-29 09:00 5940PLN / 2980PLN
Angular 4 - dobre praktyki Katowice ul. Opolska 22 Tue, 2018-01-30 09:00 7920PLN / 3450PLN
Psychology of interpersonal cooperation Wrocław, ul.Ludwika Rydygiera 2a/22 Tue, 2018-01-30 09:00 5148PLN / 1430PLN
Effective interpersonal communication with elements of assertiveness Warszawa, ul. Złota 3/11 Wed, 2018-01-31 09:00 5148PLN / 1430PLN
Agile Software Testing Zielona Góra, ul. Reja 6 Thu, 2018-02-01 09:00 4257PLN / 2629PLN
PostgreSQL Administration and Development Katowice ul. Opolska 22 Mon, 2018-02-05 09:00 7821PLN / 4007PLN
DTP (InDesign, Photoshop, Illustrator, Acrobat) Opole, Wladyslawa Reymonta 29 Mon, 2018-02-05 09:00 5940PLN / 4230PLN
Międzynarodowe Standardy Rachunkowości i Sprawozdawczości Finansowej (MSR, MSSF) (IAS, IFRS) Poznan, Garbary 100/63 Fri, 2018-02-09 09:00 3950PLN / 1188PLN
Creating and managing Web sites Katowice ul. Opolska 22 Mon, 2018-02-12 09:00 5841PLN / 3048PLN
Javascript Basics Poznan, Garbary 100/63 Tue, 2018-02-13 09:00 4455PLN / 1885PLN
Social Media - facebook, twitter, blog, youtube, google+ Rzeszów, Plac Wolności 13 Tue, 2018-02-13 09:00 1881PLN / 952PLN
SQL in Microsoft Access Kraków, ul. Rzemieślnicza 1 Thu, 2018-02-15 09:00 10266PLN / 3911PLN
Effective interpersonal communication with elements of assertiveness Gdynia, ul. Ejsmonda 2 Mon, 2018-02-19 09:00 5148PLN / 1530PLN
DTP (InDesign, Photoshop, Illustrator, Acrobat) Katowice ul. Opolska 22 Mon, 2018-03-05 09:00 5940PLN / 3730PLN
Visual Basic for Applications (VBA) in Excel - Introduction to programming Katowice ul. Opolska 22 Mon, 2018-03-05 09:00 3564PLN / 2291PLN
Certified Agile Tester Katowice ul. Opolska 22 Mon, 2018-04-02 09:00 8910PLN / 4720PLN
Perfect tester Szczecin, ul. Sienna 9 Wed, 2018-04-04 09:00 5920PLN / 2294PLN
Quality Assurance and Continuous Integration Katowice ul. Opolska 22 Thu, 2018-04-12 09:00 2673PLN / 2037PLN
Oracle 12c – wprowadzenie do języka SQL Łódź, ul. Tatrzańska 11 Tue, 2018-06-12 09:00 3960PLN / 1920PLN

Course Discounts Newsletter

We respect the privacy of your email address. We will not pass on or sell your address to others.
You can always change your preferences or unsubscribe completely.

Some of our clients