BPM for Managers and Analysts Overview Training Course

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Course Code

bpmana

Duration Duration

14 hours (usually 2 days including breaks)

Requirements Requirements

None

Overview Overview

Audience:

Managers who want to make decisions related to BPM, Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.

Course Goals:

  • How to increase productivity and effectiveness
  • How to increase business process compliance and governance
  • How to make a business process more agile and enable it for a change
  • How to increase ability to scale best practices across a changing organization
  • How to improve communication, cooperation, coordination between teams
  • How to improve visibility of process pipeline
  • How to make operational forecasts more accurate
  • How to increase process throughput
  • How to minimize cost of inputs by leading the process actors through the process, and reduce high quality, expensive staff
  • How to make new hire ramp-up faster, by making new hires following the business process documentation

Course Outline Course Outline

Understanding Business Processes

  • What is a business process
  • Types of business processes
  • Unified Modelling Language (UML)
  • Business Process Modelling (BPMN)
  • Use Cases
  • An Incremental Process for Modelling

Process Improvement Lifecycle

  • Putting the team together
  • Integration with the development lifecycle
  • The process improvement lifecycle and Radical vs. incremental improvement

Defining Business Processes

  • Business Use Case Diagrams
  • Business Use Cases and Business Actors
  • Modelling Hi-level and Group Processes
  • Business Process Modelling Workshop (case study)

Mapping into System Requirements

  • System Use Cases
  • Mapping Actors and Use Cases
  • Mapping Activities
  • Mapping Business Scenarios
  • Mapping Business Workers
  • Mapping the Business Entity Model
  • Mapping Workshop

Preliminary Process Assessment

  • External factors
  • Identifying core and supporting processes
  • Setting up improvement targets
  • Identifying customers and stakeholders

Business Process Models

  • Pros and cons of different modelling techniques
  • Process model components
  • Intro to use case scenarios
  • Business objects
  • Mapping the workflow

Modelling Current Processes

  • Interviews and focus groups
  • Modelling conditions, triggers, events and business rules
  • Levels of abstractions
  • Modelling tips and techniques
  • Knowing when to stop

Quantifying Processes

  • Deciding what and how much to measure
  • Measuring customer satisfaction
  • Measuring performance
  • Measuring efficiency
  • Analysing Current Processes

Analysing activities

  • Identifying value-added activities
  • Analysing workflow patterns and constraints
  • Dynamic analysis - simulation
  • Identifying areas of improvement
  • Modelling New Process

Generating new ideas

  • Documenting alternatives
  • Integrating performance measurement mechanisms
  • Capturing and representing process knowledge
  • Managing the modelling process

Putting the New Business Process Models to Work

  • Mapping to systems requirements
  • Policies and procedures manuals
  • Models as tools for change management
  • Process management

Selecting Methods/Tools

  • Method evaluation and selection and customization
  • Modelling and simulation tools
  • Workflow management tools
  • Intranets and Extranets
  • Process and knowledge management tools

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 2132PLN
(90)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 5890PLN
Request quote

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Remote
1 2132PLN 5890PLN
2 2066PLN 3945PLN
3 2044PLN 3297PLN
4 2033PLN 2973PLN
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