Plan Szkolenia
Introduction
- Lean IT: the intersection of Lean, Six Sigma, and Information Systems.
- How economic pressure to reduce costs affect the organization
- Proliferation of online transactions
- Green IT
What is Waste?
- Different types of waste
- Waste in IT operations
Principles of Lean IT
- Value streams
- Services provided by the IT group to the parent organization
- Value-stream mapping
- Diagramming and analyzing services
- Flow
- Just-in-time systems and integration
- Flow vs waste
- Pull/Demand systems
- Handling service requests
Exercise
- Server provisioning - case assignment
- Software development APIs - case assignment
The Challenges of Lean
- Resistance to change
- The fear of job loss
- Fragmented IT departments
- Managing cumulative waste across technology silos
Analysis Concepts, Techniques and Tools
- Observing processes
- Measuring performance
- Quantifying innovation
- Understanding the key aspects of a KPI
- Time as a critical factor in IT
Exercise
- Measuring the current state of an IT department
Implementing a Lean IT Strategy in Your Organization
- Reference implementations
- Adapting manufacturing theory to digital service processes
- Value-stream visualization
- Kanban cards
- Visualizing the digital, intangible and abstract
- Tools and techniques
- Integration of lean production and lean consumption
- Integrating the entire supply chain, including consumption
Exercise
- Identifying value streams
- Preparing interviews and questionnaires
- Creating a value stream map
Deployment and Commercial Support
- Outsourcing application development and maintenance (ADM)
- Automating provisioning services
- Performance monitoring
Exercise
- Processing tickets - case assignment
Complementary Methodologies
- Agile, Scrum and lean software development
- Six Sigma
- Capability Maturity Model Integration (CMMI)
- Information Technology Infrastructure Library (ITIL)
- Universal Service Management Body of Knowledge (USMBOK)
- COBIT
Future Rrends in Business and IT
Closing Remarks
Wymagania
- Experience in IT.
- Knowledge of basic operations concepts.
Audience
- Managers and specialists working in an IT Organization
Opinie uczestników (9)
Marek has good contact with attenders catch when the people are not focused and work to motivate team.
piotr mokrzycki - GE Medical Systems Polska Sp. Z O.O.
Szkolenie - Managing Agile Projects with Lean and Kanban
zakres, dopasowanie tematu do naszych realiów
Dariusz Możdżeń - TOOLMAX Sp. z o.o.
Szkolenie - Lean 5S for Non-Manufacturing Purposes
Podobal mi sie sposob przekazywania wiedzy i atmosfera
PAWEŁ PIETRAS
Szkolenie - Bezstresowe zarządzanie sobą w czasie - jak mieć zawsze określone cele i być efektywnym w ich realizacji.
zywy tok szkolenia, zachecajacy do udzialu wszystkich obednych.
Agnieszka - LKQ Polska Sp. z o. o.
Szkolenie - Róznice pokoleniowe w zarządzaniu. Pracownicy pokoleń XYZ. Jak z nimi funkcjonować
About the sense of humor and energizing us to focus more in the topic.
Roy Tolledo - Toray Membrane Middle East
Szkolenie - Lean Management: Lean Management in Manufacturing
Simulation exercises.
- Embassy of Canada
Szkolenie - Lean Services: Lean Management For The Service Industry
Learning the basic meaning of lean and what steps are used to become lean.
Taggart Desmet - Orica Canada
Szkolenie - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations
it was a very good training based on experience
raymond maas - Rhosonics
Szkolenie - Chief Technology Officer (CTO) Fundamentals
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.