ITIL®: Intermediate Lifecycle Stream: Continual Service Improvement (CSI) Training Course

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Course Language

This course is delivered in Polish or English.

Course Code

itilcsi

Duration Duration

35 hours (usually 5 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.

Overview Overview

The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to Continual Service Improvement 
  • Continual Service Improvement Principles 
  • Continual Service Improvement Process 
  • Continual Service Improvement Methods and Techniques 
  • Organisation for Continual Service Improvement 
  • Technology for Continual Service Improvement 
  • Implementation Considerations 
  • Critical success factors and risks.

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 5241PLN
(73)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
From 5241PLN
Request quote
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 12300PLN
Request quote

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 5241PLN 5241PLN 12300PLN
2 4096PLN 4096PLN 7625PLN
3 3714PLN 3714PLN 6067PLN
4 3523PLN 3523PLN 5288PLN
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Course Discounts

Course Venue Course Date Course Price [Remote/Classroom]
Programming in WPF 4.5 Warszawa, ul. Złota 3/11 Mon, 2016-09-05 09:00 2809PLN / 1805PLN
Java Spring Szczecin, ul. Małopolska 23 Mon, 2016-09-05 09:00 7039PLN / 5044PLN
Web Application Development in PHP Szczecin, ul. Małopolska 23 Tue, 2016-09-06 09:00 2688PLN / 2081PLN
Building Web Apps using the MEAN stack Szczecin, ul. Małopolska 23 Mon, 2016-09-12 09:00 4388PLN / 3003PLN
Java Spring Gdańsk, ul. Powstańców Warszawskich 45 Mon, 2016-09-12 09:00 7039PLN / 5153PLN
Java Spring Poznan, Garbary 100/63 Mon, 2016-09-12 09:00 7039PLN / 4961PLN
Access Intermediate Bydgoszcz, ul. Dworcowa 94 Tue, 2016-09-13 09:00 1218PLN / 910PLN
Conflict Management Bielsko-Biała, Al. Armii Krajowej 220 Tue, 2016-09-13 09:00 2112PLN / 1315PLN
Java Spring Warszawa, ul. Złota 3/11 Mon, 2016-09-19 09:00 7039PLN / 4961PLN
Java Performance Gdynia, ul. Ejsmonda 2 Mon, 2016-09-19 09:00 4150PLN / 2866PLN
Java Spring Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-09-19 09:00 7039PLN / 4961PLN
Oracle 11g - Programming with PL / SQL II Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-09-26 09:00 2363PLN / 1785PLN
BPMN 2.0 for Business Analysts Wroclaw, ul.Ludwika Rydygiera 2a/22 Tue, 2016-09-27 09:00 3110PLN / 2337PLN
ITIL® Foundation Certificate in IT Service Management Warszawa, ul. Złota 3/11 Mon, 2016-10-10 09:00 2639PLN / 2076PLN
Visual Basic for Applications (VBA) in Excel - Advanced Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-10-10 09:00 1689PLN / 1296PLN
Market Forecasting Poznan, Garbary 100/63 Thu, 2016-10-13 09:00 2936PLN / 2112PLN
ITIL® Foundation Certificate in IT Service Management Łódź, ul. Tatrzańska 11 Mon, 2016-10-17 09:00 2639PLN / 2160PLN
Effective working with spreadsheet in Excel Rzeszów, Plac Wolności 13 Tue, 2016-10-18 09:00 918PLN / 843PLN
Market Forecasting Warszawa, ul. Złota 3/11 Wed, 2016-10-19 09:00 2936PLN / 2112PLN
A Practical Guide to Successful Pricing Strategies Poznan, Garbary 100/63 Wed, 2016-10-26 09:00 1427PLN / 1093PLN
Agile Project Management with Scrum Kraków, ul. Rzemieślnicza 1 Wed, 2016-11-02 09:00 1746PLN / 1449PLN
Visual Basic for Applications (VBA) in Excel - Advanced Białystok, ul. Malmeda 1 Mon, 2016-11-14 09:00 1689PLN / 1413PLN
Python Programming Szczecin, ul. Małopolska 23 Tue, 2016-11-15 09:00 5790PLN / 3824PLN
Graphic techniques (Adobe Photoshop, Adobe Illustrator) Wroclaw, ul.Ludwika Rydygiera 2a/22 Tue, 2016-12-06 09:00 1963PLN / 1470PLN

Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
Bielsko-Biała, Al. Armii Krajowej 220Mon, 2016-09-19 09:005288PLN / 3773PLN
Toruń, ul. Żeglarska 10/14Mon, 2016-09-19 09:005288PLN / 3690PLN
Kielce, ul. Warszawska 19Mon, 2016-09-26 09:005288PLN / 3773PLN
Kraków, ul. Rzemieślnicza 1Mon, 2016-10-03 09:005288PLN / 3773PLN
Gliwice ul. Karola Marksa 11 Mon, 2016-10-03 09:005288PLN / 3773PLN

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