ITIL®: Intermediate Capability Stream: Planning Protection & Optimization (PP&O) Training Course

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Course Language

This course is delivered in Polish or English.

Course Code

itilppo

Duration Duration

35 hours (usually 5 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Overview Overview

The target group of the ITIL Certificate in Service Offerings and Agreements is: 

  • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
  • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization. 
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme 
  • Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process
owners.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information security management as part of the overall corporate governance framework
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks.

And specifically in the following key ITIL process and role areas:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Critical Success Factors and Risk Management for Service Planning, Protection and Optimization

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 4793PLN
(61)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
From 4793PLN
Request quote
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 11000PLN
Request quote

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 4793PLN 4793PLN 11000PLN
2 3822PLN 3822PLN 6925PLN
3 3498PLN 3498PLN 5567PLN
4 3336PLN 3336PLN 4888PLN
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Course Discounts

Course Venue Course Date Course Price [Remote/Classroom]
Administracja serwerem Apache Tomcat Kraków, ul. Rzemieślnicza 1 Mon, 2016-10-03 09:00 2344PLN / 1736PLN
Programming in Scala Poznan, Garbary 100/63 Tue, 2016-10-04 09:00 3479PLN / 2114PLN
Web Application Development in PHP Szczecin, ul. Małopolska 23 Tue, 2016-10-04 09:00 2688PLN / 2081PLN
Visual Basic for Applications (VBA) in Excel - Introduction to programming Warszawa, ul. Złota 3/11 Tue, 2016-10-04 09:00 1941PLN / 1504PLN
Introduction to Linux Poznan, Garbary 100/63 Tue, 2016-10-04 09:00 1640PLN / 1100PLN
Docker for Developers and System Administrators Gdańsk, ul. Powstańców Warszawskich 45 Wed, 2016-10-05 09:00 2507PLN / 1963PLN
Adobe InDesign Lublin, ul. Spadochroniarzy 9 Wed, 2016-10-05 09:00 1220PLN / 1144PLN
ITIL® Foundation Certificate in IT Service Management Warszawa, ul. Złota 3/11 Mon, 2016-10-10 09:00 2639PLN / 2076PLN
Visual Basic for Applications (VBA) in Excel - Advanced Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-10-10 09:00 1689PLN / 1296PLN
Market Forecasting Poznan, Garbary 100/63 Thu, 2016-10-13 09:00 2936PLN / 2112PLN
ITIL® Foundation Certificate in IT Service Management Łódź, ul. Tatrzańska 11 Mon, 2016-10-17 09:00 2639PLN / 2160PLN
Excel and VBA Programming for Audit and Finance Professionals Katowice ul. Opolska 22 Mon, 2016-10-17 09:00 1941PLN / 1682PLN
Effective working with spreadsheet in Excel Rzeszów, Plac Wolności 13 Tue, 2016-10-18 09:00 598PLN / 737PLN
Market Forecasting Warszawa, ul. Złota 3/11 Wed, 2016-10-19 09:00 2936PLN / 2112PLN
ITIL® Foundation Certificate in IT Service Management Szczecin, ul. Małopolska 23 Wed, 2016-10-19 09:00 2639PLN / 2134PLN
Podstawy inżynierii wymagań i analizy Gliwice ul. Karola Marksa 11 Thu, 2016-10-20 09:00 2735PLN / 1967PLN
ITIL® Foundation Certificate in IT Service Management Zielona Góra, ul. Reja 6 Mon, 2016-10-24 09:00 2639PLN / 2118PLN
Apache Tomcat and Java EE Administration Warszawa, ul. Złota 3/11 Mon, 2016-10-24 09:00 2344PLN / 1555PLN
A Practical Guide to Successful Pricing Strategies Poznan, Garbary 100/63 Wed, 2016-10-26 09:00 1427PLN / 1093PLN
Creating and delivering presentations in Power Point (social skills workshop) Poznan, Garbary 100/63 Thu, 2016-10-27 09:00 1572PLN / 1121PLN
Agile Project Management with Scrum Kraków, ul. Rzemieślnicza 1 Wed, 2016-11-02 09:00 1746PLN / 1449PLN
Agile Project Management with Scrum Poznan, Garbary 100/63 Mon, 2016-11-07 09:00 1746PLN / 1315PLN
Administration of Linux System Olsztyn, ul. Kajki 3/1 Tue, 2016-11-08 09:00 1940PLN / 1509PLN
SQL Fundamentals Warszawa, ul. Złota 3/11 Wed, 2016-11-09 09:00 1358PLN / 853PLN
Excel For Statistical Data Analysis Warszawa, ul. Złota 3/11 Mon, 2016-11-14 09:00 1343PLN / 1031PLN
Visual Basic for Applications (VBA) in Excel - Advanced Białystok, ul. Malmeda 1 Mon, 2016-11-14 09:00 1689PLN / 1413PLN
Python Programming Szczecin, ul. Małopolska 23 Tue, 2016-11-15 09:00 5790PLN / 3824PLN
Creating and managing Web sites Kraków, ul. Rzemieślnicza 1 Mon, 2016-11-21 09:00 3410PLN / 2836PLN
Graphic techniques (Adobe Photoshop, Adobe Illustrator) Wroclaw, ul.Ludwika Rydygiera 2a/22 Tue, 2016-12-06 09:00 1963PLN / 1470PLN

Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
Kraków, ul. Rzemieślnicza 1Mon, 2016-10-24 09:004888PLN / 3653PLN
Zakopane ul. Jagiellońska 30 Mon, 2016-10-24 09:004888PLN / 3586PLN
Zielona Góra, ul. Reja 6Mon, 2016-10-24 09:004888PLN / 3436PLN
Gdynia, ul. Ejsmonda 2Mon, 2016-10-24 09:004888PLN / 3563PLN
Wroclaw, ul.Ludwika Rydygiera 2a/22Mon, 2016-10-24 09:004888PLN / 3369PLN

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