ITIL®: Intermediate Capability Stream: Planning Protection & Optimization (PP&O) Training Course

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Course Language

This course is delivered in Polish or English.

Course Code

itilppo

Duration Duration

28 hours (usually 4 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Overview Overview

The target group of the ITIL Certificate in Service Offerings and Agreements is: 

  • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
  • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization. 
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme 
  • Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process
owners.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information security management as part of the overall corporate governance framework
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks.

And specifically in the following key ITIL process and role areas:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Critical Success Factors and Risk Management for Service Planning, Protection and Optimization

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 4593PLN
(72)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
From 4593PLN
Request quote
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 11000PLN
Request quote

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 4593PLN 4593PLN 11000PLN
2 3722PLN 3722PLN 6925PLN
3 3431PLN 3431PLN 5567PLN
4 3286PLN 3286PLN 4888PLN
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Course Discounts

Course Venue Course Date Course Price [Remote/Classroom]
Programming in WPF 4.5 Warszawa, ul. Złota 3/11 Mon, 2016-09-05 09:00 2809PLN / 1805PLN
Java Spring Szczecin, ul. Małopolska 23 Mon, 2016-09-05 09:00 7039PLN / 5044PLN
Web Application Development in PHP Szczecin, ul. Małopolska 23 Tue, 2016-09-06 09:00 2688PLN / 2081PLN
Building Web Apps using the MEAN stack Szczecin, ul. Małopolska 23 Mon, 2016-09-12 09:00 4388PLN / 3003PLN
Java Spring Gdańsk, ul. Powstańców Warszawskich 45 Mon, 2016-09-12 09:00 7039PLN / 5153PLN
Java Spring Poznan, Garbary 100/63 Mon, 2016-09-12 09:00 7039PLN / 4961PLN
Access Intermediate Bydgoszcz, ul. Dworcowa 94 Tue, 2016-09-13 09:00 1218PLN / 910PLN
Conflict Management Bielsko-Biała, Al. Armii Krajowej 220 Tue, 2016-09-13 09:00 2112PLN / 1315PLN
Java Spring Warszawa, ul. Złota 3/11 Mon, 2016-09-19 09:00 7039PLN / 4961PLN
Java Performance Gdynia, ul. Ejsmonda 2 Mon, 2016-09-19 09:00 4150PLN / 2866PLN
Java Spring Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-09-19 09:00 7039PLN / 4961PLN
Oracle 11g - Programming with PL / SQL II Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-09-26 09:00 2363PLN / 1785PLN
BPMN 2.0 for Business Analysts Wroclaw, ul.Ludwika Rydygiera 2a/22 Tue, 2016-09-27 09:00 3110PLN / 2337PLN
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Visual Basic for Applications (VBA) in Excel - Advanced Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-10-10 09:00 1689PLN / 1296PLN
Market Forecasting Poznan, Garbary 100/63 Thu, 2016-10-13 09:00 2936PLN / 2112PLN
ITIL® Foundation Certificate in IT Service Management Łódź, ul. Tatrzańska 11 Mon, 2016-10-17 09:00 2639PLN / 2160PLN
Effective working with spreadsheet in Excel Rzeszów, Plac Wolności 13 Tue, 2016-10-18 09:00 918PLN / 843PLN
A Practical Guide to Successful Pricing Strategies Poznan, Garbary 100/63 Wed, 2016-10-26 09:00 1427PLN / 1093PLN
Agile Project Management with Scrum Kraków, ul. Rzemieślnicza 1 Wed, 2016-11-02 09:00 1746PLN / 1449PLN
Visual Basic for Applications (VBA) in Excel - Advanced Białystok, ul. Malmeda 1 Mon, 2016-11-14 09:00 1689PLN / 1413PLN
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Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
Poznan, Garbary 100/63Mon, 2016-09-19 09:004888PLN / 3319PLN
Warszawa, ul. Złota 3/11Mon, 2016-09-19 09:004888PLN / 3319PLN
Zielona Góra, ul. Reja 6Mon, 2016-09-19 09:004888PLN / 3374PLN
Łódź, ul. Tatrzańska 11Tue, 2016-09-20 09:004888PLN / 3428PLN
Katowice ul. Opolska 22Tue, 2016-09-20 09:004888PLN / 3499PLN

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