ITIL® Foundation Certificate in IT Service Management Training Course

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Course Language

This course is delivered in Polish or English.

Course Code

itilsm

Duration Duration

21 hours (usually 3 days including breaks)

Requirements Requirements

Basic working knowledge of IT or experience of working in a customer service role

Overview Overview

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services and is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services. The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management.

Course Outline Course Outline

Service Management as a Practice

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

Service Strategy: overall business aims and expectations

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business case

Service Design: developing a solution to meet the needs of the business

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition: implementing service designs so that service operations can manage the services

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day to day, business as usual activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

Examination

  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration

If taking an exam, candidates are required to provide a Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided.


Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 2170PLN
(76)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
From 2186PLN
Request quote
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 4600PLN
Request quote

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 2170PLN 2186PLN 4600PLN
2 2085PLN 2093PLN 3300PLN
3 2057PLN 2062PLN 2867PLN
4 2043PLN 2047PLN 2650PLN
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Related Categories


Course Discounts

Course Venue Course Date Course Price [Remote/Classroom]
Administracja serwerem Apache Tomcat Kraków, ul. Rzemieślnicza 1 Mon, 2016-10-03 09:00 2344PLN / 1736PLN
Programming in Scala Poznan, Garbary 100/63 Tue, 2016-10-04 09:00 3479PLN / 2114PLN
Web Application Development in PHP Szczecin, ul. Małopolska 23 Tue, 2016-10-04 09:00 2688PLN / 2081PLN
Visual Basic for Applications (VBA) in Excel - Introduction to programming Warszawa, ul. Złota 3/11 Tue, 2016-10-04 09:00 1941PLN / 1504PLN
Introduction to Linux Poznan, Garbary 100/63 Tue, 2016-10-04 09:00 1640PLN / 1100PLN
Docker for Developers and System Administrators Gdańsk, ul. Powstańców Warszawskich 45 Wed, 2016-10-05 09:00 2507PLN / 1963PLN
Adobe InDesign Lublin, ul. Spadochroniarzy 9 Wed, 2016-10-05 09:00 1220PLN / 1144PLN
ITIL® Foundation Certificate in IT Service Management Warszawa, ul. Złota 3/11 Mon, 2016-10-10 09:00 2639PLN / 2076PLN
Visual Basic for Applications (VBA) in Excel - Advanced Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-10-10 09:00 1689PLN / 1296PLN
Market Forecasting Poznan, Garbary 100/63 Thu, 2016-10-13 09:00 2936PLN / 2112PLN
ITIL® Foundation Certificate in IT Service Management Łódź, ul. Tatrzańska 11 Mon, 2016-10-17 09:00 2639PLN / 2160PLN
Excel and VBA Programming for Audit and Finance Professionals Katowice ul. Opolska 22 Mon, 2016-10-17 09:00 1941PLN / 1682PLN
Effective working with spreadsheet in Excel Rzeszów, Plac Wolności 13 Tue, 2016-10-18 09:00 598PLN / 737PLN
Market Forecasting Warszawa, ul. Złota 3/11 Wed, 2016-10-19 09:00 2936PLN / 2112PLN
ITIL® Foundation Certificate in IT Service Management Szczecin, ul. Małopolska 23 Wed, 2016-10-19 09:00 2639PLN / 2134PLN
Podstawy inżynierii wymagań i analizy Gliwice ul. Karola Marksa 11 Thu, 2016-10-20 09:00 2735PLN / 1967PLN
ITIL® Foundation Certificate in IT Service Management Zielona Góra, ul. Reja 6 Mon, 2016-10-24 09:00 2639PLN / 2118PLN
Apache Tomcat and Java EE Administration Warszawa, ul. Złota 3/11 Mon, 2016-10-24 09:00 2344PLN / 1555PLN
A Practical Guide to Successful Pricing Strategies Poznan, Garbary 100/63 Wed, 2016-10-26 09:00 1427PLN / 1093PLN
Creating and delivering presentations in Power Point (social skills workshop) Poznan, Garbary 100/63 Thu, 2016-10-27 09:00 1572PLN / 1121PLN
Agile Project Management with Scrum Kraków, ul. Rzemieślnicza 1 Wed, 2016-11-02 09:00 1746PLN / 1449PLN
Adobe InDesign Lublin, ul. Spadochroniarzy 9 Mon, 2016-11-07 09:00 1220PLN / 1144PLN
Agile Project Management with Scrum Poznan, Garbary 100/63 Mon, 2016-11-07 09:00 1746PLN / 1315PLN
Administration of Linux System Olsztyn, ul. Kajki 3/1 Tue, 2016-11-08 09:00 1940PLN / 1509PLN
SQL Fundamentals Warszawa, ul. Złota 3/11 Wed, 2016-11-09 09:00 1358PLN / 853PLN
Excel For Statistical Data Analysis Warszawa, ul. Złota 3/11 Mon, 2016-11-14 09:00 1343PLN / 1031PLN
Visual Basic for Applications (VBA) in Excel - Advanced Białystok, ul. Malmeda 1 Mon, 2016-11-14 09:00 1689PLN / 1413PLN
Python Programming Szczecin, ul. Małopolska 23 Tue, 2016-11-15 09:00 5790PLN / 3824PLN
Creating and managing Web sites Kraków, ul. Rzemieślnicza 1 Mon, 2016-11-21 09:00 3410PLN / 2836PLN
Graphic techniques (Adobe Photoshop, Adobe Illustrator) Wroclaw, ul.Ludwika Rydygiera 2a/22 Tue, 2016-12-06 09:00 1963PLN / 1470PLN

Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
Warszawa, ul. Złota 3/11Mon, 2016-10-10 09:002639PLN / 2076PLN
Gliwice ul. Karola Marksa 11 Mon, 2016-10-17 09:002650PLN / 2222PLN
Zakopane ul. Jagiellońska 30 Mon, 2016-10-17 09:002650PLN / 2222PLN
Łódź, ul. Tatrzańska 11Mon, 2016-10-17 09:002639PLN / 2160PLN
Katowice ul. Opolska 22Mon, 2016-10-17 09:002650PLN / 2222PLN

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