ITIL® Foundation Certificate in IT Service Management Training Course

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Course Language

This course is delivered in Polish or English.

Course Code

itilsm

Duration Duration

21 hours (usually 3 days including breaks)

Requirements Requirements

Basic working knowledge of IT or experience of working in a customer service role

Overview Overview

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services and is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services. The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management.

Course Outline Course Outline

Service Management as a Practice

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

Service Strategy: overall business aims and expectations

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business case

Service Design: developing a solution to meet the needs of the business

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition: implementing service designs so that service operations can manage the services

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day to day, business as usual activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

Examination

  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration

If taking an exam, candidates are required to provide a Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided.


Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 2170PLN
(75)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
From 2186PLN
Request quote
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 4600PLN
Request quote

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 2170PLN 2186PLN 4600PLN
2 2185PLN 2093PLN 3300PLN
3 2190PLN 2062PLN 2867PLN
4 2193PLN 2047PLN 2650PLN
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Data Science w biznesie Gdynia, ul. Ejsmonda 2 Mon, 2016-08-01 09:00 3731PLN / 3292PLN
Basics of C # language based on object model Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-08-01 09:00 6158PLN / 4543PLN
Web Application Development in PHP Warszawa, ul. Złota 3/11 Wed, 2016-08-03 09:00 2688PLN / 2022PLN
Oracle 11g - Programming with PL / SQL II Kraków, ul. Rzemieślnicza 1 Mon, 2016-08-08 09:00 2363PLN / 1968PLN
Zapewnienie jakości oprogramowania – przegląd metodyk Warszawa, ul. Złota 3/11 Tue, 2016-08-09 09:00 2735PLN / 1863PLN
Python Programming Gdańsk, ul. Powstańców Warszawskich 45 Tue, 2016-08-09 09:00 5790PLN / 3908PLN
Programowanie w języku C# Poznan, Garbary 100/63 Tue, 2016-08-09 09:00 2188PLN / 1475PLN
Programming in WPF 4.5 Gdynia, ul. Ejsmonda 2 Wed, 2016-08-10 09:00 2409PLN / 1815PLN
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Stress management Warszawa, ul. Złota 3/11 Thu, 2016-08-18 09:00 2112PLN / 1212PLN
PowerShell Master Class Gdańsk, ul. Powstańców Warszawskich 45 Mon, 2016-08-22 09:00 2547PLN / 1701PLN
Effective working with spreadsheet in Excel Gdańsk, ul. Powstańców Warszawskich 45 Mon, 2016-08-22 09:00 768PLN / 652PLN
Java Performance Gdynia, ul. Ejsmonda 2 Mon, 2016-08-22 09:00 4400PLN / 2917PLN
Java Spring Kraków, ul. Rzemieślnicza 1 Mon, 2016-08-29 09:00 7039PLN / 5245PLN
Java Spring Szczecin, ul. Małopolska 23 Mon, 2016-09-05 09:00 7039PLN / 5044PLN
Programming in WPF 4.5 Warszawa, ul. Złota 3/11 Mon, 2016-09-05 09:00 2809PLN / 1805PLN
Building Web Apps using the MEAN stack Szczecin, ul. Małopolska 23 Mon, 2016-09-12 09:00 4788PLN / 3124PLN
Java Spring Gdańsk, ul. Powstańców Warszawskich 45 Mon, 2016-09-12 09:00 7039PLN / 5153PLN
Java Spring Poznan, Garbary 100/63 Mon, 2016-09-12 09:00 7039PLN / 4961PLN
Java Spring Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-09-19 09:00 7039PLN / 4961PLN
Java Performance Gdynia, ul. Ejsmonda 2 Mon, 2016-09-19 09:00 4150PLN / 2866PLN
Java Spring Warszawa, ul. Złota 3/11 Mon, 2016-09-19 09:00 7039PLN / 4961PLN
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ITIL® Foundation Certificate in IT Service Management Warszawa, ul. Złota 3/11 Mon, 2016-10-10 09:00 2639PLN / 2076PLN
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Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
Toruń, ul. Żeglarska 10/14Mon, 2016-08-08 09:002650PLN / 2164PLN
Lublin, ul. Spadochroniarzy 9Tue, 2016-08-09 09:002650PLN / 2222PLN
Białystok, ul. Malmeda 1Wed, 2016-08-10 09:002650PLN / 2197PLN
Tarnów ul. Kościuszki 10 Wed, 2016-08-10 09:002650PLN / 2222PLN
Gliwice ul. Karola Marksa 11 Wed, 2016-08-10 09:002650PLN / 2222PLN

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