Assertiveness Training Courses

Assertiveness Training

Assertiveness training

Client Testimonials

Communicating and Influencing - For Managers and Team Leaders

Interaction and flexibility

Olivier Pugliesi-Conti - la cuisine

Assertiveness Course Outlines

Code Name Duration Overview
3632 Organisational Behaviour 14 hours Introduction to OB Diversity in Organisation Attitude & job satisfaction Personality Perception & individual decision making Motivation Foundation of group behaviour (groups & teams) Organisational structure or communication Leadership Managing change & stress - conflict Organisational Culture
infavdconf Influencing and Avoiding Conflict 21 hours Audience Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :  Their colleagues Their bosses Their internal and external customers and stakeholders Course Objectives By the end of the course, delegates will be able to: Appreciate the need to manage their own behaviour before they can influence others’ behaviour Understand the strengths and weaknesses of the various communications media available Manage their internal and external customers and stakeholders Format The course will be a highly-interactive combination of: Facilitated Discussions Slide Presentations Exercises and  Case Studies Module 1: Understanding Ourselves and Others What makes us behave the way we do? How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable? Feedback: how do others see and relate to us? Module 2: Communication How do we communicate with others? What are the advantages / disadvantages of the various communications media? What do we mean by Effective Communication and how do we achieve it? Our respective thinking and learning styles and how they can be applied to our day-to-day work Module 3: Emotional Intelligence Emotions and their consequences The importance of understanding our “EQ” (as opposed to the more-standard IQ) The five stages of Goleman’s Emotional Intelligence model: Self-Awareness Self-Management Motivation Empathy Social Skills Module 4: Delegation What is Delegation? The Stages of Delegation Module 5: Transactional Analysis Why do we act / react in a certain way to colleagues and customers? How can we build rapport with colleagues and customers? What are the benefits of “True Rapport” in our inter-personal relationships? Module 6: Stakeholder Management Satisfying Stakeholders Stakeholder Analysis: internal and external stakeholders Module 7: Dealing with Change  The 9 key change principles The emotional reactions to change Resistance to change – and the benefits of resistance  Module 8: Handling Conflict What causes conflict? The Phases of Conflict Handling Understanding the Conflict Understanding your / the other person’s position in the conflict Resolving the Conflict Kilmann’s Five Conflict-Handling Modes – and how to apply them Bridging the Gap
313 Springboard Women Development Programme 7 hours Many women use the programme to get results at work, such as new qualifications, promotions, new skills, a new attitude to change and a massive boost in confidence.Others focus on results in their personal life, such as sorting out difficult relationships, improving health, dealing with stress and gaining a work/life balance. The Springboard Women’s Development Programme is a successful, award-winning development course for women. The Programme enables women to take more control over their own lives by identifying the clear, practical and realistic steps that they want to take and developing the skills and confidence to take them. Originally written for the BBC in 1988, the programme has now been successfully run in over 360 private and public sector organisations. The programme is often described as being the UK’s leading women’s personal development course. What results can I expect? Many other women who have completed the programme are better able to: Deal with stress Come up with solutions to their problems Develop the self confidence needed to make things happen Manage change productively Assert themselves more confidently when communicating with other people Balance work and home life Set personal and professional goals and identify practical steps to achieve them Present a positive image
297 Assertiveness 7 hours A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing them Communicate effectively with a wide range of people to achieve a win-win situation wherever possible Effectively manage difficult situations. What is assertiveness and how can I achieve it? Understanding and overcoming the barriers to assertiveness Building self confidence Communicating effectively – getting your message across Identifying influencing strategies that can effectively manage difficult situations Continuing Professional Development (personal reflection and action planning).  
862 Building an Effective Team with Belbin Team Roles 7 hours The Team Roles identified by Dr Meredith Belbin are used extensively in organisations worldwide. This course will guide you through the Team Roles theory to help identify ways to use your strengths to your advantage and manage your weaknesses as best you can. The course is suitable for individuals who want to learn to function better in, or improve their management of, teams. It is also ideal for existing teams, who, together, can examine ways to work more effectively in their specific environment. Introduction The work of Dr Meredith Belbin How Team Roles theory has been used effectively How not to use Team Roles theory Belbin Team Roles overview Determining Your Preferred Role Self-Perception Inventory Observer Assessments Team Development The 9 Belbin Team Roles Developing  your individual strengths for team success Understanding allowable weaknesses (Belbin Team Report – optional for teams taking the course together) Team Dynamics Understanding how others affect your behaviour Handling difficult people How to deal with missing roles
commtm2 Communicating and Influencing - For Managers and Team Leaders 14 hours Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing: Their colleagues Their bosses Their internal and external customers and stakeholders Format of the course The course will be a highly-interactive combination of: Facilitated Discussions Slide Presentations Exercises and Case Studies By the end of the course, delegates will be able to: Appreciate the need to manage their own behaviour before they can influence others’ behaviour Understand the strengths and weaknesses of the various communications media available Manage their internal and external customers and stakeholders Explain how to deal with the difficult situations they may encounter in the office This course is almost identical to the Team Members’ course (see separate outline) but with these changes: There is an addition module entitled: Leadership v Management which covers: The similarities and differences between Leadership and Management. What makes a Great Leader; what makes a Great Manager? Management Styles There is an additional module entitled: Delivering Change which covers: Why Change does / does not work Change Principles Resistance to Change – and why, occasionally, resistance to change is beneficial
commtm Communicating and Influencing For Team Members 14 hours Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing: Their colleagues Their bosses Their internal and external customers and stakeholders Format of the course The course will be a highly-interactive combination of: Facilitated Discussions Slide Presentations Exercises and Case Studies By the end of the course, delegates will be able to: Appreciate the need to manage their own behaviour before they can influence others’ behaviour Understand the strengths and weaknesses of the various communications media available Manage their internal and external customers and stakeholders Understanding Ourselves and Others What makes us behave the way we do? How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable? Feedback: how do others see and relate to us? Communication How do we communicate with others? What are the advantages / disadvantages of the various communications media? What do we mean by Effective Communication and how do we achieve it? Our respective thinking and learning styles and how they can be applied to our day-to-day work Emotional Intelligence Emotions and their consequences The importance of understanding our “EQ” (as opposed to the more-standard IQ) The five stages of Goleman’s Emotional Intelligence model: Self-Awareness Self-Management Motivation Empathy Social Skills Transactional Analysis Why do we act / react in a certain way to colleagues and customers? How can we build rapport with colleagues and customers? What are the benefits of “True Rapport” in our inter-personal relationships? Stakeholder Management Satisfying Stakeholders Stakeholder Analysis: internal and external stakeholders Dealing with Change The 9 key change principles The emotional reactions to change Resistance to change – and the benefits of resistance
66278 Bezstresowe zarządzanie sobą w czasie - jak mieć zawsze określone cele i być efektywnym w ich realizacji. 14 hours
320 Proactive People Management 14 hours This course is to help managers to get the best performance from the people they are trusted to lead by managing people, priorities, projects and quality more productively. Understand the value of the 'psychological contract' Why people perform like they do - however positive or negative Use coaching as a tool to enhance personal and team performance Deal with poor performance quickly, effectively and ethically Improve their emotional intelligence and connection with colleagues Understand problems from different viewpoints and generate solutions Develop credibility based on good management rather than job title Increase personal productivity and focus on 'added value' tasks Enhance teamwork and shared ownership of performance and results Deliver positive praise and reprimand communication
sccomm Scientific Communication 14 hours During this workshop participants will be familiarised with basics of scientific communication including ways of preparing presentations, short articles and posters promoting scientific results. The theoretical course is interwoven with simple practical exercises, quizzes and tests to make sure that participants understand the concepts. During the training you will be taught how to present your results in a comprehensible and interesting way. By the end of the course you will be able to deliver a memorable speech and create a presentation that will be remembered. The course has been designed for people who want to learn how to present their work in an interesting, clear, understandable and memorable way. It has been designed especially for: Researchers presenting their scientific results at conferences and workshops Scientists applying for grants Managers who want to introduce their ideas and plans in a scientific environment Lecturers who want to learn how to run their courses in a professional way General rules of scientific communication Rules for preparing high quality scientific presentations Rules for preparing understandable and effective scientific figures and posters

Upcoming Courses

CourseCourse DateCourse Price [Remote / Classroom]
Communicating and Influencing For Team Members - Bielsko-Biała, Al. Armii Krajowej 220Tue, 2016-12-20 09:0010370PLN / 3842PLN
Bezstresowe zarządzanie sobą w czasie - jak mieć zawsze określone cele i być efektywnym w ich realizacji. - Kielce, ul. Warszawska 19Tue, 2016-12-20 09:002800PLN / 1548PLN
Proactive People Management - Rzeszów, Plac Wolności 13Wed, 2016-12-21 09:004900PLN / 1925PLN
Communicating and Influencing - For Managers and Team Leaders - Wrocław, ul.Ludwika Rydygiera 2a/22Wed, 2016-12-21 09:0010370PLN / 3542PLN
Assertiveness - Kraków, ul. Rzemieślnicza 1Thu, 2016-12-22 09:005630PLN / 2106PLN
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Course Discounts

Course Venue Course Date Course Price [Remote / Classroom]
Zaawansowana administracja MySQL Kielce, ul. Warszawska 19 Tue, 2016-12-06 09:00 3416PLN / 2408PLN
Angular JavaScript Warszawa, ul. Złota 3/11 Tue, 2016-12-06 09:00 7425PLN / 3275PLN
Test Automation with Selenium Gdańsk, ul. Powstańców Warszawskich 45 Tue, 2016-12-06 09:00 7722PLN / 3624PLN
Visual Basic for Applications (VBA) for Analysts Poznan, Garbary 100/63 Tue, 2016-12-06 09:00 2772PLN / 1524PLN
Programming in WPF 4.5 Poznan, Garbary 100/63 Tue, 2016-12-06 09:00 6435PLN / 2293PLN
Graphic techniques (Adobe Photoshop, Adobe Illustrator) Wroclaw, ul.Ludwika Rydygiera 2a/22 Tue, 2016-12-06 09:00 4851PLN / 2740PLN
Excel Data Analysis Zielona Góra, ul. Reja 6 Tue, 2016-12-06 09:00 1485PLN / 995PLN
Programming in WPF 4.5 Kraków, ul. Rzemieślnicza 1 Tue, 2016-12-06 09:00 6435PLN / 2893PLN
Docker and Kubernetes Gdańsk, ul. Powstańców Warszawskich 45 Wed, 2016-12-07 09:00 N/A / 4989PLN
Wzorce projektowe w Ruby Warszawa, ul. Złota 3/11 Mon, 2016-12-12 09:00 3465PLN / 2133PLN
Design Patterns in PHP Łódź, ul. Tatrzańska 11 Mon, 2016-12-12 09:00 3861PLN / 2531PLN
Oracle SQL for beginners Gliwice ul. Karola Marksa 11 Tue, 2016-12-13 09:00 4752PLN / 2583PLN
Administering a Drupal 7 Website Katowice ul. Opolska 22 Thu, 2016-12-15 09:00 1881PLN / 1102PLN
MongoDB for Developers Łódź, ul. Tatrzańska 11 Thu, 2016-12-15 09:00 4653PLN / 2151PLN
B2B Brand Management Warszawa, ul. Złota 3/11 Fri, 2016-12-16 09:00 2653PLN / 1084PLN
Prototypowanie interaktywnych makiet - Axure Szczecin, ul. Małopolska 23 Mon, 2016-12-19 09:00 5445PLN / 2101PLN
Docker for Developers and System Administrators Wroclaw, ul.Ludwika Rydygiera 2a/22 Mon, 2016-12-19 09:00 5445PLN / 3123PLN
Gimp Fundamentals Warszawa, ul. Złota 3/11 Tue, 2016-12-20 09:00 5485PLN / 2942PLN
Adobe Premiere Pro Warszawa, ul. Złota 3/11 Wed, 2016-12-21 09:00 4000PLN / 2400PLN
Marketing Analytics using R Gdańsk, ul. Powstańców Warszawskich 45 Wed, 2017-02-08 09:00 11880PLN / 5010PLN

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